Address and Contact Information
Address: 3712 Innes Rd, Orléans, ON K1C 1T1, Canada
Phone: +1 613-424-9200
Website: http://www.caravelarestaurante.ca/
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Reviews
We were 8 and the evening was on point start to finish
I had the grilled octopus. Perfectly cooked with some nice sauces, a light tasty salad and rice. Good size portion
My partner had the Sea bass. Very nice. The house white was decent and stood up to the flavours of the Octopus dish
The Chorizo sausage au feu was tasty and brought some flare to the dinner.
Service was attentive and friendly thanks to Rico.
Espresso, port and cake closed out the evening just right.
Expect to be back!
Recently, when called to order for pick up, it’s no different. I’m pretty sure it was the same person, unfriendly, impatient and not very pleasant at all. When food was picked up, he had the machine with him and blankly asked me if I want to tip the chef???? Isn’t it more polite to hand over the machine to the customer and let the customer work around it? It’s a customers choice to tip or not and NOT be asked point blank.
It seems customer asking questions is his waste of time. Sounding defensive at times.
There maybe lots of positive comments, but maybe because those are either their favorite customers or with Portuguese backgrounds or friends.
But even us, who cherish our stay in Portugal and have visited a number of times, didn’t find locals in Portugal to be as unfriendly as this guy in this restaurant. We love spending winter in Portugal, the reason we patronize this restaurant.
Business maybe doing well, but giving your customer the “attitude” is unacceptable in any establishment. Be gracious unless customer is yelling at you but that’s not the case.
And I can’t believe how the person responding to comments sounds defensive instead of being pleasant and apologetic.
It sure reflects the personality itself.
People who dine and chose your establishment are educated and decent people. But once treated indifferently, they too, get hurt and disrespected.
It would be appreciated if the owner speaks to their staff to be more tactful and respectful acknowledging their customers suggestions, comments/feedbacks.
Positive comments are great, and less positive should be treated as constructive. I’m sure customer and owners can always work together to a common cause.
We were then asked to choose something else since the chicken could no longer be made. About 15 minutes later, I received a below-average fish dish and only a small discount was offered. The service throughout was extremely poor — servers were slow, avoided our table, and ignored multiple attempts to get their attention.
Overpriced food and very disappointing service. Won’t be returning.
As an update, we did return and were not as impressed as last time. My wife’s dinner, oven roasted cod, her favourite, was so salty, it was inedible. She was offered a replacement, or the opportunity to order another dish or appetizer, but by then everyone else at the table was almost finished, so she did not. Sadly, the chef, Fernando, did not come out to discuss the preparation of the dish and her concerns. We were rightly not charged for the dish, but the experience has left us feeling that we will not return, or at least not for some time.
It should be noted though that my dish was excellent, as were the dishes of our friends.