Captain D’s

  3.7 – 473 reviews   • Seafood restaurant

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At our Louisville, KY location, we are part of a historic seafood tradition. Captain D’s Seafood Restaurant first opened its doors back on August 15, 1969. A lot has changed since then, but our commitment to serving freshly prepared seafood at a great value has been our core mission from the beginning. Known originally as Mr. D’s Seafood and Hamburgers, Captain D’s was opened in Donelson, Tennessee. From the very start, we set out to provide quality seafood at reasonable prices, a concept that was revolutionary at the time.

Fast-food chain serving fried fish & shrimp combo meals along with gumbo & funnel cakes.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Captain D's 40291

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captainds.com

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Reviews

Sarah Good
I came on my lunch break to grab a quick 3 piece meal. Not only were there only 2 pieces of fish, everything was cold from them leaving the window open at the drive thru while my food sat in the cross breeze. By the time I got back to the office, I didn’t have time to come back again. To top it off, no one would answer the phone when I attempted to call multiple times immediately upon realization.

*****EDIT- FINALLY got through over an hour later just to be told I didn’t call and can bring back the food and get a hot one with the correct order! Not only is this against health food code regulations, I will not be available to leave until after 6pm. To which at that time I have to rush straight to my daughter! Here’s an idea, close the window while drive thru waits, double check your orders (like they do at the counter), answer the phone, don’t call people liars, and don’t break health board regulations because YOU messed up.********

I know this seems dumb but I NEVER get to eat out anymore with this economy. My daughter doesn’t like Captain Ds, King Fish, Long John Silvers or anything of that nature. I thought since I was caught up on bills and was alone, I could get something for myself. NOPE.
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Wendy Harris (Breezy)
There is a petite white young girl who is always rude and never asks what sauces we want just throws stuff in our bags with no utensils or napkins!! Tonight she was working again and argued with us about having forks when she didn’t give us any! Please get better workers! When I went in to complain she was bent over the counter where all the customers could see her and she was flirting with the cook! I tried to speak to the older chunky short lady about it and all she did was defend her! Please do better!!!! We never have problems when she’s not working and we come here often!
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Keith Lavallee
First time I’ve ever witnessed somebody coughing in a fridge then wiping their snots on their hand then licking their finger all within a minute food’s good staffs great just don’t watch em. My wife nicknamed the bag the licky bag
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Joy Brewer
We ordered 2 giant fish sandwich combos. You would think they could get it right especially when no one is there. Got home. Drinks are wrong. Have sandwiches and no fries. Just close this location it’s terrible.
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Tracy Davis
Food was good service just okay. The restaurant is always freezing

Service and food was good. Decent fish for fast food. I really like the green beans. Jalapeno poppers are some of the best.
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Jerricca Minor
I ordered a 4 piece fish dinner. Two spicy and two regular. They left two pieces of fish out of my container. Didn’t check it until I got home. Call the store and the General Manager accused me of trying to get fish free. Told me she was 100% sure she put in my bag. I told her I’ll come back she can rewind her cameras which will show she didn’t. She told me she isn’t doing that. In addition to the fact they tried to give two other customers orders.
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Michael Stephenson
I stopped going here years ago because the service, and often as a result the food, got so bad. Every time. They have their lobster thing going on so I recently decided to give them another chance. Big mistake. I went through the drive through and ordered two lobster rolls, some lobster bites, some lobster bisque, and a Ghirardelli cheesecake. The lobster bisque was the best out of all of it. The lobster rolls were okay, but pretty mediocre. The bites were not very good, and they left out the dipping sauce. I was starving so I ate immediately when I got home, then I noticed my cheesecake wasn’t in the bag. I called and they apologized and said I could come back and get it. No offer of anything for my inconvenience. Things got worse from there. I get to the a drive through and the woman on the speaker was obviously expecting me and said to drive around. When I pulled up to the window I can see nobody was behind the counter. Only one car was parked in front. Uh oh. Why weren’t they waiting at the window to hand it to me? I sat, and sat, and sat. Saw who turned out to be the manager walk from the back into the dining room and then walk to the back again with a drink he had gotten for himself in his hand. Never looked my way. Then the young lady who had given me my food earlier walks right up to the window, then turns around and walks into the back again without even making eye contact. Finally after 8 – 9 minutes of sitting there, with them having no customers, I call and ask to speak to the manager. He gets on the phone and starts arguing with me about how long I have been waiting, and lies to me and tells me they had to “go get” the cheesecake. Eventually the manager comes to the window and I start giving him “what for”. The young lady comes out of the back, grabs a cheesecake from the reach-in in my clear view right behind the counter, and hands it to me and apologies for leaving it out of the bag earlier. Seriously? They left me sitting there waiting for 8 – 9 minutes, with no customers, to hand me a piece of cheesecake. I emailed the company with feedback about this, and never heard anything back. This place has been pathetic for years and still is. I recommend avoiding at all cost. It’s a horribly run chain. In the past I had similarly bad experiences at the now closed Hikes Point and Middletown locations, as well as this Fern Creek location before this. Nobody with any standards wants to eat there.
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Chris Rennirt
While I am normally satisfied with Captain D’s, this visit left me unhappy. The food was only room temperature, including the fish. And although I love fish, I hate cold fish (or room temperature fish that gets cold long before you can finish eating it). The fries were also not hot. Hot, fresh fish and fries should be what every fish restaurant makes sure they provide consistently. And that’s also something that I shouldn’t have to ask for. Hopefully, my next experience there will be better, as I am willing to give this location a second chance.
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S S
They are using a different type of fish. The fish tastes just like chicken! It’s horrible when you are expecting the taste of fish and get a chicken taste instead. Not worth the money.
I called to complain and the manager said they have a different type of fish; and several people have also said it tastes like chicken. She said if I don’t like it, order grilled next time. No apology.
I don’t recommend it. Get your fish from somewher else!
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S. Clarissa Cartwright
I ordered the Ultimate Seafood Platter (w/lobster bites) with sides of BAKED POTATO butter n sour cream and broccoli. I got FRIES instead. I did get the butter n sour cream but not the potato for the extra $.99.

And the app is chintzy with condiments.
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