Yolanda Simmons
First off let me start by saying, my daughter placed an order online for a family meal, when my daughter goes to pick up our order and brings it all the way back home we had several items from our order missing from the package!! So when she calls to inform them the lady she spoke with says I’m sorry come back to pick it up which the rest of our food and fish got very cold having to wait!!! So I stated for our troubles and cold food can you all make up some more hot fish, and the young lady says yes just bring back your cold fish so we can make hot fresh one’s, so when she calls me on the phone I heard a loud smart mouth white woman named Tanya say no way I’m not giving them hot fresh fish with a very very funky nasty attitude!!! But theother lady we spoke with stated she would compensate us because that was no fault of hours from missing items from our bags!! It was their fault!! So when I called back to ask for the manager Tanya she got funky and nasty again saying NO I’m not giving you fresh hot fish!!! If it were a white customer with a problem I’m definitely sure her reactions would have totally been different!! But yeah I’m never ever going back to this location again!! EVER!! THOS IS THE FIRST TIME WE’VE EVER HAD A BAD PROBLEM. I don’t know how long this manager has been working here, but I totally hate her nasty attitude and smart mouth!!! I will be calling Captains Ds corporate on her. She shouldn’t be working here if her attitude is funky like that. She’ll end up running into the wrong person treating customers like that!! And we paid so much money to have to hold on to some nasty cold fish also some nasty cold sides. It was a total waste of money because I end up not even eating anything due to it tasting freaking horrible!!!!
… moreMurieka “99Bateman” bateman
When I tell you this was the worse experience I’ve had at this particular captain ds!!! First I sat at drive thru for almost 10 mins til I decided to go inside *Why did I do that!!* I walk in there’s a guy in the back screaming “well why dont you order something else” talk the woman in drive thru that had a large order. Then he comes up front very rude and disrespectful. I wont go back to this location again. It took everything in me to keep my mouth closed. I worked in food service for years and if one of my employees would’ve acted like he did theyd ve gone!
… moreMark Sielsky
I bought a meal at this location and I was charged $4 dollars over what I should have been , because they rang up the wrong meal.
I returned 10 minutes later to get the over charge refunded and I was told by the manager that she could not get me my money, because it would “mess up her register ” and that I waited too long to get MY money back. She said it was ” too bad for me” even though she admitted they made a mistake.!!!!
I WANT MY MONEY BACK THAT YOU STOLE FROM ME !!!!!!!!!!!
Tuesday/ 10/21/25. —-3:25 pm.
Customer #0079 Ref # 11007901
… moreBillie McCoy
Where to I start with the amount of disappointment we experienced first the restaurant was not clean second no ranch third okra over cooked and ice cold forth the guy at the register did not know how to use it and last but not least the tarter sauce was not any good out of date perhaps
… moreBen H
Place is run down. Of the fast food in Hendersonville this location and the Popeyes up the road ranks worst by customer reviews. And the service is awful. They don’t tell you they charge extra for double sides or the coupons are the same deal as in store and don’t help the price at all. Wait for the food was long and lady running cash register really sounded like she didn’t want to work and made that very clear. My drink cup smelled moldy and food was cold. Not trying to be all negative but they’re really isn’t any positives and I’m sure I’ll get the oh I’m sorry automated reply from customer service that won’t change anything.
… moreShannon Seagraves
The service girl acting like she wasn’t very happy you’ll give her a raise maybe that’ll make her happy wasn’t friendly at all but the food was great ❤️
… moreShirley Neighbours
Last night we went to captain Ds in hendersonville. The 2 young men working were awesome! I told my wife when we left, ” restaurants need more kids like those in there”… thank you, we’ll be back.
… moreChris Ashworth
Well well well. Tried Captain D’s a few months ago after several years and it was excellent. Tried it again at this location and it was terrible. Tried to pick up in the drive through on a Saturday night and started with the lady never answering. Finally she announced through the speak that they were not able to process any orders in the drive through or inside, that it would have to be through the app. We were already here so I downloaded the app and placed the order. When I went inside they were actively taking orders both in the drive through as well as in the lobby. Not sure why I was lied to but I got off easy because very shortly the employees started trashing the customers telling them rudely to wait and then started telling everyone that there was a 30 minute wait. They just came up with a number it was solely to encourage people to go somewhere else. I don’t think I have ever seen employees so miserable at any restaurant before. Finally got my order after they started yelling DoorDash. When I approached and claimed the order but said I wasn’t DoorDash, they asked why I placed it through the app then. I told them they told me to 45 minutes before and they all shared a chuckle. To top it all off, the order was wrong and missing a fish filet.
Absolutely avoid this location at all costs. Horrific experience, cold food, and inaccurate order.
… moreWesley Whitehorn
It’s always slow. What Captain D’s isn’t?
Im willing to wait for the price and unique tastes. My biggest issue is that my fries are always old and soggy. The ONLY time I’ve had relatively hot fries is when i ask for them. I visit there about 3 times a week, depending on the drive-through line.
… moreDaniel Frazier
I cant count how many times ive ordered food from here to drive home and find out half my order is missing. They can keep the money this time , wont be back .
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