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Capital One Cafés are part bank, part café–all in one place. Everyone’s welcome, whether you bank with us or not. Come in for everyday banking and in-person support from Ambassadors. Café ATMs are fee-free for Capital One Checking account holders to get cash, deposit cash or checks, or check their balance. Enjoy world-class coffee from Verve Coffee Roasters and an all-day food menu. Get 50% off handcrafted beverages every day when paying with a Capital One or Discover debit or credit card. Settle in and enjoy free Wi-Fi and comfortable spaces for working, meeting or taking a break. You can even work toward money goals with free-for-everyone financial literacy events and workshops. Capital One N.A., Member FDIC.
Bank-affiliated coffeehouse chain offering hot drinks & free WiFi in a modern setting.
Address and Contact Information
Address: 5085 Westheimer Rd Ste B3726 Suite B3726, Houston, TX 77056
Phone: (713) 346-0335
Menu Photos
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Reviews
Nicola Rodriguez
Capital One Café is such a great spot to relax or get some work done. The space is welcoming, the matcha is consistently good, and the staff really makes the experience stand out. Natalie does an amazing job and is so sweet, and Kaija is incredibly friendly and attentive and my drink was perfect. Always a pleasant visit! Mia was very helpful and sweet with my banking 🙂
… moreLivia Jojo
Shay was my barista and she was excellent with great engaging customer service. Last time I was at this cafe I did not feel welcomed from the barista and felt as if I was taking her time with questions. But Shay made me feel super comfortable and the drinks was great.
Miguel was the capital one specialist that greeted us into the lounge. He explained everything well and was also super welcoming!
Will be back for more remote working.
… moreMiguel was the capital one specialist that greeted us into the lounge. He explained everything well and was also super welcoming!
Will be back for more remote working.
Suhaylah
Smoothie was delicious and people there were friendly and efficient! But this is a comically insane portion for $9
Atmosphere is full of neutral fluorescent lights, or lights with the same energy as fluorescents. Decent internet and lots of outlets. Good enough to get work done in a pinch but would definitely be a last choice option as far as cafe’s go in my opinon.
… moreAtmosphere is full of neutral fluorescent lights, or lights with the same energy as fluorescents. Decent internet and lots of outlets. Good enough to get work done in a pinch but would definitely be a last choice option as far as cafe’s go in my opinon.
Priscila Abigail Cruz
I’d give it a 5 star but not after today. Love coming here to hang out with my honey. But today, Latasha was a bit rude !
I asked her a question and she repeated her answer about three times. I’m not the type to respond with attitude and I understand she might’ve been having a moment. But then I asked what kind of muffins they had and she simply answer “what do you want” I asked again, what kind do y’all have and she let me know after taking a deep breath of frustration. Then we noticed that every customer afterwards was being treated with kindness. So I don’t know what was going on but girly, get it together please. This is a place of business and customer service is everything. I hope you have a better day & remember Jesus loves you sis !
… moreI asked her a question and she repeated her answer about three times. I’m not the type to respond with attitude and I understand she might’ve been having a moment. But then I asked what kind of muffins they had and she simply answer “what do you want” I asked again, what kind do y’all have and she let me know after taking a deep breath of frustration. Then we noticed that every customer afterwards was being treated with kindness. So I don’t know what was going on but girly, get it together please. This is a place of business and customer service is everything. I hope you have a better day & remember Jesus loves you sis !
Salar Razaghi
My experience at the Capital One Café inside The Galleria was beyond disappointing it was unacceptable.
After finishing our coffee, my 80-year-old father, who is diabetic, urgently needed to use the restroom. The doors were locked and only one employee that I believe her name was Thery or Thory had access to open them.
She was sitting with two people, laughing and talking, and claimed she was “in a meeting.” When I politely asked her to unlock the restroom, she told me she would do it after she was done. We waited 10–15 minutes. I asked again and even requested the code so I could open it myself. She refused.
Let that sink in: an 80-year-old diabetic man waiting, while an employee chose not to pause a conversation for 30 seconds to unlock a door.
Only when we were leaving and I explained my father’s condition did she suddenly say, “I can do it now.” At that point, it was too late. As we walked away, she repeatedly and sarcastically said, “Have a great day.”
I mean if someone cannot handle the basic responsibility of unlocking a restroom door for an elderly customer in need, it seriously raises the question of whether they are suited for a customer-facing role at all. This wasn’t complicated. It required basic empathy and minimal effort.
This was not just poor service it was a complete lack of judgment and compassion. Management should seriously review how situations like this are handled.
… moreAfter finishing our coffee, my 80-year-old father, who is diabetic, urgently needed to use the restroom. The doors were locked and only one employee that I believe her name was Thery or Thory had access to open them.
She was sitting with two people, laughing and talking, and claimed she was “in a meeting.” When I politely asked her to unlock the restroom, she told me she would do it after she was done. We waited 10–15 minutes. I asked again and even requested the code so I could open it myself. She refused.
Let that sink in: an 80-year-old diabetic man waiting, while an employee chose not to pause a conversation for 30 seconds to unlock a door.
Only when we were leaving and I explained my father’s condition did she suddenly say, “I can do it now.” At that point, it was too late. As we walked away, she repeatedly and sarcastically said, “Have a great day.”
I mean if someone cannot handle the basic responsibility of unlocking a restroom door for an elderly customer in need, it seriously raises the question of whether they are suited for a customer-facing role at all. This wasn’t complicated. It required basic empathy and minimal effort.
This was not just poor service it was a complete lack of judgment and compassion. Management should seriously review how situations like this are handled.
Vinny
Excellent café experience. Tori was outstanding—she provided a thorough overview of everything from the 50% drink discount to the process for booking a private nook. This was my first visit to a Capital One Café, and it exceeded all expectations!
… moreFiona L
I’ve visited other Capital One Cafés before and generally enjoyed the experience, but this particular location could use some improvement–especially when it comes to service.
When I approached the counter to place my order, the staff member didn’t greet me or offer a friendly opening like “How can I help you?” or “What can I get started for you?” Instead, they just stared, waiting for me to speak. It felt awkward and a bit unwelcoming–basic customer service really goes a long way, even during slower hours. To be fair, someone did greet us when we entered the café, though I’m not sure if it was another staff member or the Capital One Ambassador.
One consistent issue I’ve run into (not just at this location) is that they’re frequently out of ingredients for the Honey Lavender Latte, which is frustrating. It’s clearly a popular drink, so it’s disappointing to find it unavailable–even when arriving early in the day. If it’s regularly featured, it should be regularly stocked.
That said, the space itself is great–plenty of seating, spacious tables, and private rooms make it ideal for studying or working. It’s also relatively quiet, which I appreciate. However, the food options are overpriced and underwhelming.
Overall, the café still offers a comfortable environment, but the customer service, inventory consistency, and food offerings could definitely be improved to match the potential of the space.
… moreWhen I approached the counter to place my order, the staff member didn’t greet me or offer a friendly opening like “How can I help you?” or “What can I get started for you?” Instead, they just stared, waiting for me to speak. It felt awkward and a bit unwelcoming–basic customer service really goes a long way, even during slower hours. To be fair, someone did greet us when we entered the café, though I’m not sure if it was another staff member or the Capital One Ambassador.
One consistent issue I’ve run into (not just at this location) is that they’re frequently out of ingredients for the Honey Lavender Latte, which is frustrating. It’s clearly a popular drink, so it’s disappointing to find it unavailable–even when arriving early in the day. If it’s regularly featured, it should be regularly stocked.
That said, the space itself is great–plenty of seating, spacious tables, and private rooms make it ideal for studying or working. It’s also relatively quiet, which I appreciate. However, the food options are overpriced and underwhelming.
Overall, the café still offers a comfortable environment, but the customer service, inventory consistency, and food offerings could definitely be improved to match the potential of the space.
David Alvarado
First time at capital one cafe, I got a cinnamon maple latte and an avocado toast. Both items were pretty good. I especially enjoyed my latte the barista, Natalie did a great job. She made my drink quick and just how I like them. Overall great customer service and decent food.
… moreKevin Quang
I’m absolutely hooked on the Capital One Cafe – Galleria Houston! Located on the 2nd floor of the Galleria mall, this cafe is a hidden gem. My go-to drinks are the matcha latte and strawberry cold foam matcha latte – expertly crafted by the baristas to satisfy my cravings.
What I Love:
– Great Coffee: Their matcha lattes are top-notch, and the strawberry cold foam adds a delightful twist.
– Friendly Service: The baristas and customer service team are warm and welcoming, making every visit a pleasure.
– Cozy Atmosphere: The cafe offers a peaceful retreat from the bustling mall, perfect for relaxing or getting work done.
– Convenience: With free Wi-Fi and charging stations, it’s an ideal spot for productivity.
Additional Perks:
– Affordable Prices: They occasionally offer promotions like $1 drinks, making it an excellent value.
– Discounts for Capital One Customers: Cardholders enjoy 50% off drinks, adding to the cafe’s appeal.
Tips:
– Check Hours: Verify the cafe’s hours, as they vary by day, with Monday to Thursday and Sunday hours being 10 am to 8 pm or 11 am to 7 pm, and extended hours on Friday and Saturday.
– Explore Menu: Don’t miss their seasonal sips, signature beverages, and snacks like naan flatbreads and pastries.
… moreWhat I Love:
– Great Coffee: Their matcha lattes are top-notch, and the strawberry cold foam adds a delightful twist.
– Friendly Service: The baristas and customer service team are warm and welcoming, making every visit a pleasure.
– Cozy Atmosphere: The cafe offers a peaceful retreat from the bustling mall, perfect for relaxing or getting work done.
– Convenience: With free Wi-Fi and charging stations, it’s an ideal spot for productivity.
Additional Perks:
– Affordable Prices: They occasionally offer promotions like $1 drinks, making it an excellent value.
– Discounts for Capital One Customers: Cardholders enjoy 50% off drinks, adding to the cafe’s appeal.
Tips:
– Check Hours: Verify the cafe’s hours, as they vary by day, with Monday to Thursday and Sunday hours being 10 am to 8 pm or 11 am to 7 pm, and extended hours on Friday and Saturday.
– Explore Menu: Don’t miss their seasonal sips, signature beverages, and snacks like naan flatbreads and pastries.
Bethany Brokaw
Staff was SO accommodating & kind & helpful. Even had homemade syrups! This is my new favorite place for coffee- everyone that worked there was truly exceptional and went the extra mile and made us feel so welcomed. I’m actually happier I have this credit card just because of this café. THANK YOU for an exceptional experience!!
… more