
Address and Contact Information
Address: 7 S Main St, Millbury, MA 01527
Phone: (508) 581-9700
Website: https://calabriaristorante.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Calabria Ristorante | Exceptional Italian Dining in Millbury, MA
Calabria Ristorante (@calabriaristorantemillbury) – Instagram
Calabria Restaurant, 7 S Main St, Millbury, MA 01527, US – MapQuest
Reviews
Ordered delivery via DoorDash
Food was not as described. Pasta was over cooked and salad was wilted.
Called Calabria’s to let them know there was no spinach in or on the portobello ravioli. The person who answered the phone was snarky and rude and stated to call DoorDash. Being a frequent customer of Calabria’s, this was not the response I expected. I will never order delivery from Calabria’s again. To spend the money they charge for delivery is ridiculous for such poor quality. So sad. I really liked the food in the past.
I went to Calabria last night for a drink with a girlfriend to catch up. The bartender, Mikayla, was great. The drinks were tasty, and the service from her was excellent. The kitchen closed early, but we were only there for drinks, so it didn’t matter. The rest of the staff spent most of the time in the back after making cocktails for themselves. This didn’t bother me—we had our drinks and everything was fine.
When we were ready to leave, we asked for the check. It was dropped off, and there was a QR code to pay directly from the receipt, which was convenient. I paid using the QR code, and my friend stepped away to the bathroom. When the bartender returned, she noticed there was no card or cash and asked if I paid via the QR code. I said yes, and she explained they’ve been having issues with it—charges show as pending, then get refunded, and the restaurant never receives the money—so I would need to pay again.
I explained that I had paid this way during a previous visit and the charge fully processed on my bank account. Because of that experience, I wasn’t comfortable immediately swiping my card again. During that prior visit, staff had told me the payment didn’t show in their system but was still successful. I even offered to leave my phone number so they could contact me if the payment truly didn’t go through, and I would happily pay.
The bartender went to the back and returned with a woman I assumed was the manager. Unfortunately, this is where things went downhill. She didn’t introduce herself or apologize. She simply stated, “The charge has been voided, and we need to swipe the card again,” then walked away back to the kitchen. I was handed a receipt that said “VOID” at the top.
Honestly, I was embarrassed. There was no support for the bartender, who was clearly trying to resolve an issue that should have been handled by management—not left to her. I reiterated that I wasn’t trying to be difficult, but given my previous experience with the QR code working properly, I was understandably hesitant.
Mikayla apologized and explained it’s a newer system, it’s been glitchy, the restaurant hasn’t been getting paid (including tips), and the person who can fix it has been on vacation. I suggested that customers be told to avoid using the QR code until the issues are resolved. She said they sometimes forget when it’s busy, though there was only one other couple in the restaurant at the time & the staff was drinking in the back so clearly that wasn’t the situation here.
I couldn’t help but think: what if someone didn’t have enough funds to pay twice while the first charge was pending for days on their bank account? That could easily happen and would be incredibly uncomfortable. I paid again but tipped in cash to ensure Mikayla received her tip.
This was not Mikayla’s fault—she was wonderful throughout. I later learned the woman who intervened was one of the owners, which is what ultimately prompted this review. As a business owner myself, I was disappointed in how a customer service issue was handled and how an employee was left without support.
I hope the QR code issue is resolved soon. While the drinks were good, I don’t think I’ll be back. Good employees are hard to find, and they deserve better support.
Thank you, Mikayla—I truly appreciate how professionally you handled everything.