Christian Hubbard
Abraham and Andre are so personable and helpful! Love everyone on this store! We live closer to American fork and have tried that many times but the customer service is not quite the same. Here they’re super friendly fast and the food is always incredible! American fork often is missing steak after 6pm Friday-Saturday. Never had an issue here !
… moreFrequentFast FoodFeaster
Ordered delivery. When it arrived, the tacos that were supposed to have pico, lettuce, and sour cream instead had tortilla strips and lettuce. Half the toppings on one taco weren’t even fully on the taco, but spread over the foil wrapping. They also neglected to include the bag of chips that I paid for. Don’t know how much of the blame should be on DoorDash, but I think there’s enough fault to spare between DoorDash and Cafe Rio for the disappointing and lackluster effort. Unfortunately couldn’t find any source of recourse outside of posting this review. Edited to add: I just opened my “pico de gallo” and it turns out they gave me salsa instead of pico, and the salsa had some bits of lettuce included. The only thing that turned out okay was the horchata, but I guess that’s probably the easiest thing to get right.
… moreRyan Lamb
I went to Cafe Rio for a family dinner, and the experience was fantastic. I ordered the two enchiladas with sweet pork, and they were absolutely delicious—flavorful, tender, and packed with just the right amount of seasoning. The rice on the side had a bold taste that stood out—maybe a little strong for some, but I thought it added to the overall flavor in a good way.
The service was impressively fast and efficient. ⚡ Even though it wasn’t too busy when we went, the line moved quickly and the staff kept things running smoothly. They made the whole ordering process super easy and stress-free.
The atmosphere was inviting and full of character. There were plenty of vibrant pictures on the walls, thoughtful design details, and a few TVs that gave the space a casual, laid-back energy.
The music was pretty loud —I had to raise my voice a bit to keep conversations going. Still, it added to the fun, upbeat vibe and didn’t take away from the overall experience.
Portions were generous—I didn’t leave hungry! The pricing felt fair; not super cheap, but definitely worth it for the quality and portion sizes.
All in all, a great spot for a chill family meal with good food, quick service, and a lively environment.
… moreD. Gordon Wilson
Horrible experience today! Grossly understaffed. Line long, only ONE person making the food running her legs off while some guy who looked like he was in charge walking around with a backpack giving orders to people NOT helping Customers. Trash overflowing. Food cold, old. Napkins out. Guy at register short-mannered, curt.
… moreClayton
I placed a pick up order and when I arrived I saw a massive line for pick up orders. There was zero communication from anyone as to what the delay was. Turns out due to the $20 deal they are running they received about 300 hundred orders in the span of an hour.
I waited around to try and see when my order would be done for about 40 min when I finally got a chance to speak with a young man about my order. He printed my receipt and handed to the employees making the orders so I figured I’d be up soon. During this wait this gentleman started telling people to go through the in person line as that was faster and he printed their receipt to use as proof of pay. I figured I’d be up soon so I didn’t go through the line (big mistake). After another 15 min passed I was approached by who seemed to be a manager. He asked my name and I told them I just wanted to cancel at this point. He said he would print my receipt and make sure it’s created now. After another 15 min I tell them I want a refund and he says one minute they will build it now. I decide to wait and after a minute they tell me they are out of the sauce I wanted. So I cancel and leave.
I saw numerous people walk in and get their food during my wait which is insane that they prioritized those customers over those who had been waiting hours.
They did try and hand out free drinks and the employees were overall trying to stay positive and helpful. The main issues I have are the priority being given to new customers over those who have ALREADY paid and that after waiting for 1.5 hours I ended up with nothing. There was no hey sorry for waiting and not having the sauce you ordered because we gave it to all these new customers or there was no hey sorry here is a gift card we appreciate your business. I walked away with nothing. The fact that companies don’t care is the most annoying. Cafe rio should understand that with these good deals they can expect lots of customers and they were not prepared.
… moreChloe Powers
I was so incredibly disappointed in Cafe Rio’s service. I ordered online and went to the counter to pick up my food. I told the worker my name and she came up another 2 times to ask what my name was again to verify for the next few minutes. I was then given an order that wasn’t mine. She gave it to me and asked yet again what my order name was and I told her. It wasn’t my order so she took it back and I proceeded to wait for another 5 or so minutes and she asked me another 2 times what my order name was. Another woman came for her order and there was even more confusion. I was handed what was supposedly my real order, but then she asked the other woman if she had the same name as me, as she gave me the order and almost took it back again, she says how our orders are the “exact same” (they weren’t). As I fill up my drink she checks the receipt one final time. I figured I was good to go and I was tired and wanted to leave. After several checks and going back and forth I figured there was no way this order would be someone’s other than mine, but I was very wrong. It wasn’t on me for not checking, but I didn’t think it could seriously be wrong after all of that. I still ate the food, it wasn’t that much different but I was just disappointed that it was still wrong. I normally wouldn’t write a review like this or even be upset, but it was just the fact that the order still wasn’t mine after 20 minutes of back and forth. Working in customer service is hard, so I usually understand, I was just a little annoyed and wanted to write this review. I just hope the other woman was able to get a new meal of what she actually ordered. Food was still good though. I am enjoying the 20 dollar deal.
… moreDakota Storer
Their food is amazing! I also forgot my tres leches and the older Mexican guy (I didn’t catch his name) ran all the way out to my car to give it to me and to me that spoke volumes of how much they care about their customers. We’ll definitely be going back
… moreLauren Winterton
Found a dead fly in my food 🙁 luckily I found it before starting to eat but it makes me question the cleanliness of this restaurant.
… moreRacing Anxiety
Clean place with great service. Andre really stepped up when I had a promo on the app that was a more complicated one. He was very knowledgeable about how to ring it up and did so quickly. The food was good as usual and the other staff members were also friendly.
… moreLisa Seaman
The staff was not ready to go when we arrived. The service was poor, and several items: queso, ice tea, rice, and steak could not be served immediately. The staff was not apologetic or helpful. We still ordered the queso and waited 20 minutes for it to arrive. We weee still charged the full price, and it was runny. Unfortunately this was our first experience at this establishment.
… more