Moe Jordan
I had a fantastic experience at the Burger King drive-thru at Cooper Point Rd last evening. The entire team was incredibly professional and efficient.
A young gentleman named Ayadin truly went above and beyond with his customer service. He was great—friendly, attentive, and made the whole transaction smooth. It’s awesome to see such a high level of dedication to customer care. Five stars for the whole team!
… moreGurn Blanstein
So I had the apparent “Niew Whopper” today. And honestly it just tastes like someone took the time to make a fresh Whopper. Not a lot of difference other than it just tastes like I said, that someone made a fresh one. Why would I pay more for that. Can I just have a fresh one to begin with? Last time I eat a Burger King. Done with them.
… moreJ X
First off, these 5 stars are because of the great customer service from the employees tonight 21st of feb. They deserve a raise for all they go through due to the owners behavior we witnessed the other night. I don’t know exactly what happened but the way that big guy was talking about the employee was wrong. Owner, do better by your employees, they’re human too. I understand that it’s stressful, it’s your business and our state isn’t the best on you guys. You can do better. Thank your employees.
… moreAshley Connor
Food took 18 minutes to get my food. I was fine with waiting but the problem was the service. I asked “how much longer?” The manager was defensive and unapologetic.I asked nicely and waited till it was at 16 minutes before I asked. I didn’t have a problem with them having fun until they dismissed me and acted like I unconvinced them.
… moreLogan Chacon
We waited over 30 minutes in the drive-thru with only one car ahead of us, with no acknowledgment or explanation for the delay. When we finally reached the window, there was no apology and no attempt to manage the situation.
I suggested having customers whose orders aren’t ready pull forward so others can choose whether to wait or leave—something that is standard practice at many fast-food locations. I was told they were “behind on everything,” so it wouldn’t matter.
Poor communication, lack of basic drive-thru management, and no accountability made this a frustrating experience, especially with kids in the car. This location appears either severely understaffed or poorly managed. I won’t be returning.
… moreMonsg Min
Today at 10:45 I ordered my order by drive and they gave me everything wrong, in my hamburger I said no onion or picke and they put it a lot, I asked for an Oreo milk and they didn’t give it to me and they gave me a soda. I demanded my refund.
… moreBeverly Hesketh
On dec 21 met hubby to go in and have bite to eat when arrived the lobby doors were locked we stood there the person seen us but nothing we weren’t the only ones standing there.. so we tried calling no answer i left hubby went thru drive thru that was backed up I tried calling and the manager JOSH answered I asked why lobby closed he says there only 2 people in store and everyone called out I was like still could have lobby open or at least sign on door..then he got rude and says your not my problem I was like excuse me then hung up about 5 min later he calls me back and says I have missed call from this number I said I already talked to you then when found out who I was got even more rude and continued to say stuff that none of my business..then my hubby got up to window and asked for manager to why lobby closed and he was rude says he just got off phone with pissed of women and tells him about it and hubby not knowing it was me…but wait if only 2 people in there how does he have time to argue and call people back when drive thru backed up to front door…I have always had issues coming here towards evening service sucks rude and when out of something they don’t say anything till u get home and notice and have to call.
ON a good note the lady in early morning is the best customer service so nice she is awesome I forgot her name but she works early morning..and i have worked burger king i know how it runs and works and JOSH is down right rude and disrespectful
… moreZachary Brown
Awful service. The workers are incredibly defensive of their mistakes. They forget atleast 1 item evrytime you order, the inside is very unkept looking. Very unwelcoming vibe all around. Wish there was another Burger King close to me because this is not the one to go to….
… moreIsabella Les
says drive thru sign is on, people inside in the back but we sat at the drive thru for 5 minutes with t no reply. it’s 10:33 pm and it says open until midnight for drive thru. We drove across town for dinner and were ignored by staff. if you had to close early, your sign should be OFF
… moreRhonda Sue Davis
5:30 on a Friday night cars are waiting 5 10 minutes to even order. Just wanted a hot lettuce wrapped burger off the broiler. I was manager there 3o years ago and this isn’t the way if should be. Line was not long nor was the lobby full. They need to invest in staff and make great food. I didn’t even order and akso if you get in line you cannot pull around abd they are making 20 to 30 minutes easy each car.
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