Brody Ellyson
Had to repeat myself numerous times in the drive thru (only 1 car ahead of me) asked for a double whopper with cheese and got a double whopper with no cheese…
… moreKayla n Nick Glasgow
25 minute wait in car line, not the first time. Cold hard cheese burgers, And a homeless and drugged up man walking in between my suv and drive thru window to grab change off ground to then bend over in front of my veichal seemingly touching his feet and stayed like that for minutes?? Ughh no. Just noooo. Employee was very nice though.
… moreThomas Vinnacombe
I showed up to pick up a mobile order 15 minutes before the doors open, but the restaurant was fully opened and the doors were unlocked, so I walked inside to pick up my order. The little old lady working food preparation and the clueless kid at the register looked at me like I was a Houdini master, he then proceeded to argue with me and tell me that I had to go through the drive-thru to pick up my order because the lobby was closed and he couldn’t hand it to me without me going through the drive-thru, so to receive my order I was then forced to sit in the Drive-Thru for 20 minutes while my already ready order got cold
… moreSabrina Cary (Brina)
This is the only place close that is open 24 hours but the late night service isn’t great. The last 3 times I have used the Gull Road, Kalamazoo location after 10pm, I have had my order made incorrectly, waited too long in line. The food also tasted old despite the waiting and looked terrible. Ordered a double cheeseburger only pickles and got a regular single cheeseburger. Ordered cheese on my Whopper no picklè and got a regular Whopper. Fries and onion rings were soggy.every visit. Another order for a double cheese burger was su00pposed to be mayo, lettuce, and onion only and I got a sandwich smothered in tons of mayo, I had asked for regular, it had one peice of an onion, and a one inch square piece of lettuce floating in the mayo. It wasn’t wrong but was unappatizing! Service was ok.
… moreStephanie Gower
Ordered via instacart/Uber eats because the family wanted BK fries. Received my 2 bags sealed with 2 lg fries, a md fry, and a lg havsies and all sauces missing. I dont know why I thought maybe this location could get the order right this time when almost every drive thru order has been a disaster as well.
… moreC W
The drive thru staff are usually impatient, and it takes 10-20 minutes per person in line. I go here very often since it’s open late compared to most locations, and this is always the case with their service, unfortunately.
… moreSue Paananen
Restaurants are empty these days, but even when empty customer service is pretty bad. The food took way to long to prepare and when we got it, it was not hot. A 20 minute wait for fast food is to long. Have it your way is a thing of the past unfortunately.
… moreCassi Sosa
If I could leave zero starts I would. Truly baffled at how rude and unprofessional the workers are at this place. Not only did we wait 20 minutes for the food but you get attitude when THEY mess up the order and you ask them to fix it. Im noticing most of the fast food over on gull road are pathetic.
… moreTessa Victoria
Never returning to this building.
I’ll find a new burger king
I can’t believe corporate hasn’t stepped in at this point
They are always finding some new way to screw you over and basically steal your money. I bet they are what they very clearly purposely didn’t put on my sandwich.
Seriously just charged me almost $8 for this meal and it has barely any egg one half slice of bacon and for some reason a half slice of cheese. Couldn’t even give me the whole slice.
. So I emailed the corporate. And I filled out their survey. And in the survey I started under more thoughts, that corporate needs to step in because this place is abysmal.
… morePam Whitmore
Apparently they are way understaffed and can’t find enough help. I have waited in line for my order to be taken and my food for at least 20 minutes! Give the new meaning to the term fast food. I think I like the flavor of Burger King’s Burgers better than most other places. That’s why I continue to go there. They just need to get their act together get some good help so the people can be served in a timely fashion
… more