Phil Lambert
Absolutely perfect. I got a double Whopper with cheese. It was freshly cooked. It worked out great time at the drive-thru window was a little bit long, but on Christmas Eve that’s not too surprising. Overall good.
… moreJoshua Adams
If you are expecting to make a quick stop for fast food, DO NOT STOP HERE! Sat in the drive thru for 25 minutes without getting to even place an order. Once you get in, there is no way to exit the drive thru line. We ended up leaving without getting food because those in front of us were having to wait over 20 minutes once their order was placed. We were not about to wait 25 minutes to place an order just to wait another 20+ minutes to get our food.
… moreMaria Piña
Had a terrible experience….whenI arrived my food wasn’t ready which is understandable….Watched….Other watched new customers get their food and got their food before I did….so about 10 minutes go by and watch the drive through lady give and hand out the food to the other customers. Mine apparently was ready. She said it behind a computer screen, never told me it was ready. And I had to go back up to the register to see why the order was taking so long. The lady finally hands me my food and I said, it’s been sitting here all this time and she just looked at me and said, yes, and I said, well, I’m most definitely going to give a bad rating for this place. She said, I don’t care. So I will never go back into this place. Will never eat. There will never recommend it. Those are the most hateful, nasty jealous women. I’ve ever seen in my life since I’ve been here. And I’ve only been in Cincinnati. Ohio, for two weeks and I will not recommend this place. Cuz, I’m sure. Sure, the food is just as nasty as their attitude…
… moreDavid Daly
Antonaya (sorry if I butchered the spelling) was so friendly and helpful! My son has been talking about how much he wants to try the SpongeBob meal for weeks, and when we pulled up to order, the machine was defrosting and there was a brief delay. Wanting the full experience, we asked about how long to wait before returning. She shared that she made sure we had one saved, as she was about to finish her shift.
Always happy to see hospitality alive and well. Hold onto your best people like Antonaya, because they’re an invaluable resource!
… moreCheyenne Meredith
3.5, wow. That’s 5.0 for a BK. Checking in on my old stomping grounds and saw this store on the map. Ate here when I was down to my last few dollars and it was never a regret. Hope customers today can still say the same.
… moreNima Patel
I would give them zero stars if I could. The worst customer service. Stood in drive thru for 15 minutes just to place an order and then was told only doing mobile orders because “the board was full”. Mind you the Jeep SUV in front of me placed an order for almost $30 and paid by credit card. Then I couldn’t get out of the drive thru because it was a single lane and I was blocked in by cars behind and the Jeep plus a small car that got to place their orders in front of me. When I finally got to the window after another 10 minutes, the manager, Kristi, did not seem to care that I got stuck in the drive thru lane for almost 30 minutes, didn’t offer any type of credit for future purchase, and condescendingly said sorry as in not sorry. Why they didn’t put a sign at the entry to the drive thru lane letting people know this is ridiculous. Terrible management. The worst BK I’ve ever had the misfortune to go to. All I wanted to a little cheeseburger!
… moreMarissa Casebolt
Wanted to give this BK location the benefit of the doubt since I’ve not had good experiences with food quality here in the past. Was really excited to try the new menu items people were talking about online. However, the fiery mozz fries were so hard, you couldn’t even break or chew them. The cheese inside was brown. Also ordered the fiery chicken fries and they were saugy and wet. The lady at the drive thru also seemed like she hated her job… wasn’t rude, just didn’t greet or smile. 2/10
… moreDonny Furguson
Missing a fry I paid for. Did not add cheese on the burger. Kids on their cellphone the whole time. No clue why I expected good service
… moreKevin Race
Used to eat here daily but now y’all lost a customer because your communication is getting worse
Y’all are deaf and poor communication
Listen when someone orders their damn food before you decide chiming in over top of someone sheesh
… moreMike Greis
My overall experience with Burger King in Newport, Kentucky is good. Occasionally they messed up on my order. My biggest complaint is the drive-through speaker. People have to scream when ordering. Lately they have been staring to screw up my order more and more. That’s why I quit McDonald’s they screwed up my order every single time .if Burger King could look into it it would be great.
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