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There’s a Burger King® restaurant near you at 4200 Saron Road. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in LEXINGTON, KY serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
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4200 Saron Road – Burger King
LEXINGTON KY, 40515. 8592452886. Ways to order. Mobile Ordering & Pickup.. Delivery. Dine in hours. Monday. 6am – 10pm. Tuesday. 6am – 10pm. Wednesday.
Burger King Delivery Menu | Order Online | 4200 Saron Dr Lexington
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Reviews
Tanesha Calihan
I am extremely frustrated with the repeated issues at the Seren Drive location.
Almost every time I go through this drive-through, something is missing from my order. I have worked in the food industry myself, so I understand mistakes can happen but this has become a consistent pattern.
This time, I had to return immediately because items were missing before I even left the parking lot. After getting home, I realized my daughter’s fries were missing from her meal. The last visit, her entire order was forgotten.
I spoke with Larissa on the phone and explained that it was not reasonable to expect me to drive back again over a missing fry, especially after already returning once. She assured me that my entire order would be replaced for the inconvenience.
However, when my husband returned to the store and gave my name, he was told they would only replace the fries. That is not what was promised.
This is not about whether I can afford the food. I can. It’s about principle and accountability. Customers should not have to repeatedly spend gas money and time correcting mistakes that should have been caught before the food reached the window.
There are clear steps in place — check the order, mark it, and verify it again. This location seems to skip those steps regularly. After reading the reviews, I can see this is a frequent complaint.
Additionally, I attempted to contact corporate and was hung up on twice while speaking with Derick at this location. That is unacceptable customer service.
I am asking that this be handled properly. If a full replacement is promised, it should be honored. Customers should not be told one thing on the phone and another in person.
Additionally, corporate does not accept phone calls, and complaints submitted through email appear to go unanswered. When customers are unable to reach corporate support or receive responses to documented concerns, it creates the impression that accountability is being avoided rather than addressed. At this point and with all the reviews, I know you all know.
Please address the consistent quality control issues at this store. Do better sincerely a mom whose kids love Burger King. That is the only reason I bother trying to give this place a chance. Each time, this is the result.
… moreAlmost every time I go through this drive-through, something is missing from my order. I have worked in the food industry myself, so I understand mistakes can happen but this has become a consistent pattern.
This time, I had to return immediately because items were missing before I even left the parking lot. After getting home, I realized my daughter’s fries were missing from her meal. The last visit, her entire order was forgotten.
I spoke with Larissa on the phone and explained that it was not reasonable to expect me to drive back again over a missing fry, especially after already returning once. She assured me that my entire order would be replaced for the inconvenience.
However, when my husband returned to the store and gave my name, he was told they would only replace the fries. That is not what was promised.
This is not about whether I can afford the food. I can. It’s about principle and accountability. Customers should not have to repeatedly spend gas money and time correcting mistakes that should have been caught before the food reached the window.
There are clear steps in place — check the order, mark it, and verify it again. This location seems to skip those steps regularly. After reading the reviews, I can see this is a frequent complaint.
Additionally, I attempted to contact corporate and was hung up on twice while speaking with Derick at this location. That is unacceptable customer service.
I am asking that this be handled properly. If a full replacement is promised, it should be honored. Customers should not be told one thing on the phone and another in person.
Additionally, corporate does not accept phone calls, and complaints submitted through email appear to go unanswered. When customers are unable to reach corporate support or receive responses to documented concerns, it creates the impression that accountability is being avoided rather than addressed. At this point and with all the reviews, I know you all know.
Please address the consistent quality control issues at this store. Do better sincerely a mom whose kids love Burger King. That is the only reason I bother trying to give this place a chance. Each time, this is the result.
World Traveler
3/17/25
I ordered Burger King for lunch today, which is rare for me since I don’t eat fast food often. I hadn’t had it in years, so I decided to give it a try. I got two Whopper Juniors, fries, and an 8-piece chicken nugget. The fries were hot and decent, but the burgers were just okay—the patties weren’t warm enough. The nuggets were dry, almost as if they had gone straight from the freezer to the microwave. Customer service was lacking, and overall, the food was average—pretty much what I expected.
… moreI ordered Burger King for lunch today, which is rare for me since I don’t eat fast food often. I hadn’t had it in years, so I decided to give it a try. I got two Whopper Juniors, fries, and an 8-piece chicken nugget. The fries were hot and decent, but the burgers were just okay—the patties weren’t warm enough. The nuggets were dry, almost as if they had gone straight from the freezer to the microwave. Customer service was lacking, and overall, the food was average—pretty much what I expected.
Patricia Luckett
This restaurant deserves no stars. I ordered and paid for a full meal and politely asked for less ice in my Coke because it was mostly ice. What should have taken seconds turned into a 20-minute argument with the manager Xavier.
No one was in line no other cars he wasn’t busy and no one In the inside at 8:20 am.
Instead of resolving the issue or providing the drink I paid for, the manager refused service and called the police. I never received my drink.
This was unnecessary, unprofessional, and a complete failure of basic customer service. No customer should experience this level of escalation over a simple request.
… moreNo one was in line no other cars he wasn’t busy and no one In the inside at 8:20 am.
Instead of resolving the issue or providing the drink I paid for, the manager refused service and called the police. I never received my drink.
This was unnecessary, unprofessional, and a complete failure of basic customer service. No customer should experience this level of escalation over a simple request.
BRE LEWIS
After my negative review 2yrs ago! I’m here to update.
Burger King on Saron Drive has done an amazing job at removing the bad apples and replacing them with ppl who enjoy there jobs.
Although customer service is still a really big issue here not really understanding why ppl have to so nasty. However this place has went from never will I ever to i’ll send my husband because i don’t do well with nasty attitudes.
I will say the food has went from absolutely nasty to fresh and hot High to this establishment for listening to there customers.
… moreBurger King on Saron Drive has done an amazing job at removing the bad apples and replacing them with ppl who enjoy there jobs.
Although customer service is still a really big issue here not really understanding why ppl have to so nasty. However this place has went from never will I ever to i’ll send my husband because i don’t do well with nasty attitudes.
I will say the food has went from absolutely nasty to fresh and hot High to this establishment for listening to there customers.
Arielle Dodson
Never will I ever go to this burger king again. All I had ordered was a bacon king. The burger was made exactly how I wanted it. However, after eating several bites, I noticed that both burgers were still pink. (I get that beef can be consumed with pink. However, my stomach doesn’t agree). After realizing that my burgers weren’t cooked all the way, i threw the sandwich away. spent 2 days in the bathroom due to food poisoning. I did fill out a survey on the receipt but have yet to be contacted over the whole incident. I didn’t return the burger back to the store as it was on my way home, and I live 6 miles from the store.
… moreHannah Stivers
Walked in, not a soul in the drive-thru, not a soul in the restaurant @ 8:24pm. Guy finally walked up and said, “We are really busy, there’s a 10-15 min wait and are short staffed”. (At least 3 or 4 workers there that I visually saw) That’s just crazy….
… moreMadi Stewart
Idk who’s working your drive thru, but the rudest person I’ve met. Get better staff or keep losing money. Lmao. I’m not dealing with disrespect. Don’t tell me to stop playing games because I’m not familiar with your menu.
… moreShefije Xhemajli
I love this location especially the workers! They’re always so nice & have a positive attitudes! & they make your food fresh once you ask them for it!
… moreBrandon Marcum
I sat in the drive thru for 6 minutes and no one would take my order. I went inside and the manager stated he was busy but the two cats in front of me got served. Close this Burger King location down immediately
… morelachelle white
Order through the drive thru and I think the person who took our order name was Chris, heavy set white guy. Date 12/30/2025 Time 6:57 pm was so short when taking the order, as if we was an inconvenience for him. Our food was cold and nasty it tasted like his attitude. His bad energy was in our food.
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