amanda word
I had an awesome visit to Burger King recently! The restaurant was clean, the food was fresh, and my order came out quickly. What really made the experience special was Laci — she was so friendly, helpful, and welcoming from the moment I walked in. Her great attitude and attention to detail made my visit enjoyable. It’s always nice to be greeted with a smile and genuine kindness!
Thanks to Laci for providing such great customer service — I’ll definitely be coming back!
… moreNimitz 17
That older white lady they got at the first window taken money clearly hates her job. She’s acting like a baby in there. Making you have to reach your hand all the way in her window to hand her your card and then she makes you reach back in the window To get your card back. I go there almost once a week every week. And nobody else at the window makes you do that.Plus, she messed up my order. They need to move her somewhere else Away fromthe customers
… moreRussell Frost
Came through around 10pm. Lightly staffed but friendly and attentive for a bunch of folks that I’m sure we’re ready to go home. I ordered something they had to cook but the service was fast and the food was well prepared and hot. I had pulled forward, and when they brought my order out there had been a miscommunication on condiments, but the young man that brought my order was friendly, and prompt. Went back and got what I had asked for, hustled back out, and wished me a safe trip and a good night. 10 out of 10. Wonderful last stop on my way home. Simple quality customer service seems to be a dying thing, but they (this store) give me hope because it still exists in what, might at first glance, seem the most random, unassuming spots. Thanks guys for being awesomely human. 10 stars if I could.
… moreRAY NEWMAN
Waited 25 minutes to get egg breakfast while the manager was fussing with employees very loudly I guess she wanted everyone in the restaurant to know she was in charge but rather than helping she was only focused on cleaning some type of ice cream machine. When I was waiting there was a couple of drive through customers who returned with missing food. After my 25 minutes of waiting my order was also missing some stuff.
… moreTina Avritt
I went thru the drive thru on Friday October 31st around 4-4:30. I had to place my order 3 times and then had to wait at least 10 minutes after paying. I ordered 3 times a #9 with cheese and large Dr Pepper there was no cheese and fries were cold. I usually am very satisfied with my orders from BK but this was really bad.
… moreGina Grant
the older white lady that works there is so rude for absolutely no reason. she was talking to me slowly like i’m stupid so i just stared at her because what is your problem..? this isn’t their first time having bad service district really needs to get on them about this. the only thing good about this place is their playground.
… moreIsabella Weldon
I went yesterday afternoon at around 2. The lady who took my order was extremely rude. The same lady who took my order was at the window had the worst ugliest scowl I’ve ever seen she had a terrible attitude absolutely 0 customer service skill. We asked for ketchup and BBQ she looked at us did not say a single word of acknowledgment asked us to pull forward a sweet lady brought out food out we did not get the sauce so I went in to get it at which who im guessing is the “manager” was loud rude and was looking at me as if I was the problem the lady who brought my food was getting me the sauces and the manager very loudly said “what about it” while looking at me up and down. This is by far the worst the absolute worst experience I have ever received in any type of establishment in my entire life and if this is how Burger King wants to continue at this location. They need to just shut it down. With all that being said I’ve worked in food industry and no matter what type of mood I was in I absolutely have never taken it out on customers I tried to give benefit of the doubt of “maybe she had a bad day” but once I went in to get the sauces I could tell that this is simply just their attitudes and it needs to be looked into by corporate.
… moreRob Lloyd
The food was perfect.They were very busy and very nice and respectful to everyone.Whoever was working at that time did a great job.I kept talking about how good the food was to everyone at work.Thank y’all for a great lunch
… moreCamo Rockstar
The cashier was super helpful, even in the heavy rush. They gave me no problem with my coupon redemption and, they even gave me a whole meal instead of just the whooper. Fries where fresh and hot. Over all…id definitely recommend this one
… moreWanda Monti
Ordered a bacon egg and cheese biscuit and it had one and a half pieces of bacon so disappointed don’t recommend eating here. Ok tried to give them a second chance but no they messed up again. Ordered a bacon egg and cheese biscuit and I got a bacon egg and cheese croissant. I don’t like croissants. I don’t recommend PellCity Burger King at all
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