Rich Gang
Absolute trash service. I arrived to pick up my mobile order at the Burger King near my home in Richmond Hill (I was less than five minutes away). When I got to the window, I was handed a cold bag of food. I didn’t even pull off before telling them the food was cold.
The employee working the drive-thru window on Wednesday, January 20th at approximately 6:17 PM responded with an attitude and said, “Well, you placed it.” I replied that yes, that’s how ordering food works, and asked why the food was cold. They said it had already been made. I asked why food would be prepared so early especially when the order was placed only five minutes prior and they had no explanation.
When I said I did not want cold food, I was told to request a refund through the Burger King app. I then asked for the order to be remade fresh. Instead, I was told I would need to drive back around, place a new order, and pay for it again, even though I was already at the window and the issue was entirely on their end.
Between the cold food, refusal to correct the mistake, and dismissive attitude, this was an extremely poor experience. I will never return to this location again. Completely unacceptable customer service.
… morerandy schaad
The whopper was great service sucked stood there for a while waiting for people to identify me as a person. I watched bah after bag of food go out drive thru. Unprofessional people here
… moreDustin Martin
10:30pm Friday. I’ve been driving all day, and wanted something to eat. I tried Wendy’s. They were out of potatoes, chili, and when asked for a burger with bacon and no bun, I got a burger with no bacon and a bun. I even said I am allergic!
But boy the king delivered tonight. They included condiments and utensils, and napkins! Love that these folks took it seriously. I’ll be back again for sure.
… moreLeigha
The Whopper was terrible in every way possible. The bun smelled putrid, at least I think it was the bun. If it was the patty, then the bun absorbed the smell. There were so few toppings also. I should have listened to the other negative reviews. Now I sit and eagerly wait for this burger to pass through me. I look forward to using the bathroom to rid my body of what I can of that disgusting sandwich.
… moreSecret Vortex
I ordered a whopper and they had made it wrong so I went to the manager Alyssa about it just trying to politely tell her that it was wrong and she was extremely rude to me, mind you this was after she was already being rude to another customer on the druge through. How can a person like this be responsible to help and maintain a healthy work environment? I would take it to corporate but I didn’t feel this was necessary.
… moreDani L.
We went thru the drive thru and ordered 2 double cheeseburgers. We got our food and opened the package, the burger was missing the center third. we checked the other sandwich and same thing. The lobby was locked so we went back thru the drive thru. They couldn’t figure how to refund our card. The manager asked us to come inside, so they unlocked the door. He still had trouble refunding our money so we left as we are at the beginning of a 15 hour trip. The good was ice cold and we were told their broiler was down and they cut out pieces of the meat. Not sure why
… moreCeleste Cavanaugh
Really? Exact change or credit card only after a long travel day to your city? And not even nice about it! Could you have told us when ordering? No? “Pull forward” then told us at the window as I presented my cash in hand. Last year when I visited the area to a hotel next store, I went to the Burger King and was met with a locked door just after dark. The lobby was closed after dark. An employee motioned, I’d have to use the drive through. Only at this Burger King restaurant.
Wendy’s across the street was delicious!
… moreJohnny Clark
We got a # 2 and # 5 and kids happy meal. The kids happy meal was missing the toy for son and food was just tossed in the box # 5 was just slapped together and was just messy the # 2 was ok. As for the drinks every soda was flat and the machine was out of ice so I told a worker behind the counter and said ok nothing I can do and walked away that was just sad. She did not even offer us ice feom the back or drinks from the back. We will avoid this bk from now on.
… moreRyan Slade
All I can say is we could have easily sit down and eat somewhere by the time we made it through the drive through. And they were not busy at all. Maybe two cars in front of me and 3 in the parking lot. Food wasnt terrible but looked like a preschooler put it together. Not at all impressed.
… moreGinger Auraat
Checked what time they close before ordering, google said midnight and BK app allowed me to place an order. Tried drive thru, nobody acknowledged me after two attempts. All lights were on: sign, menu and dining room. Went inside, employee looked at me shocked saying they’re closed. Why are the doors unlocked if you’re closed?
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