Shawn B
Conditions at this location were improving but are dropping again. Rapidly. On 02/24/2026, placed an order over 20 minutes in advance before arriving scheduling it for about the time we would arrive. The restaurant was not at all busy. Upon arrival they tell us “we don’t have your order” before being silent for an extended period then coming back and saying “oh yeah here it is.” After waiting another 15 minutes for them to prepare it, they still got it wrong. They completely messed up Steakhouse whopper, no extra patty, American instead of Swiss cheese, no mushrooms at all and other issues, all on one burger. They do not properly pay attention to what’s being ordered and are clearly goofing off and ignoring their order screens. In another instants about a couple weeks prior, they slapped loads of jalapeños on a burger that didn’t even come with it normally, nor had it added as an extra and to which our family member has an allergy. Quality control has disappeared here.
… moreAdam Thomas
Great location, clean and bright inside. Customer Service was top notch! Employee Josh went out of his way to help an elderly lady with a big order, and then provided the same high level of friendly customer service to me! I’m definitely stopping by here on the regular!
… moreChristopher LeBron
Location has beautiful views of the
Shenandoah Mountains, staff is friendly and the interior was super clean. The food wasn’t that good however. The nuggets and fries were both over cooked. The soda machine did not have sprite options available at the time I visited. Lovely spot to have lunch but they need to do better on food offerings. Girls at counter gossiping was a treat, .
… moreGabrielle Lane
Stopped in for food for 4 of us before a long trip and the lady who took our order wasn’t speaking clearly, made 2 entrées into meals that we didn’t want and didn’t verify the order so we didn’t know she did that until after we paid for it. Upcharging like that when it wasn’t asked for isn’t ok and could’ve been avoided. It wasn’t worth the fight when she didn’t even act like she cared in the first place. When asked for the cups we knew we paid for (2) because she didn’t get them automatically, she didn’t give the other 2 cups from the entrees she made into meals.
… moreRenee Hawkins
They had 4 sodas available out of 40. No sweet tea, no unsweetened tea, no ketchup, no straws (although the nice guy at the counter, Dustin, was able to get those), trashcan overflowing, no sauce for the onion rings, not one clean table! They were not busy!! There were 2 parties eyeing the menu as we sat. Two employees holding the counter up. Just horrible! Never again.
… moreMichael Martin
The poor staff only had two people working on a busy Saturday after Thanksgiving. They did an admirable job. Folks waiting in the drive through weee mean and impatient. But those of us who went inside encouraged them.
… moreElizabeth
Food was okay. Views of the Mountains is very nice.
… moreScott Riley
Beware! If you make an online order, they can’t fix anything including a refund or partial refund. You’ll have to wait 24-48 hours to hear back from customer service.
… moreJ E S
It’s odd how all BKs never exceed the basic expectations for fast food. Like waiting 10 minutes for a Chicken Jr sandwich while watching customers who ordered after me getting their subpar food. Also why ask for here or to go and then not offer a tray?
… moreShari Burroughs
No stars. Went in at 2:35pm. Saw no one in prep area. We made a comment to each other about it, went in restrooms, came out and went toward counter again. Waited a few minutes, didn’t hear or see anyone. We left. We were traveling and wanted to take a break. Hoping this comment finds its way to corporate. Clean location but no one works there??
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