Jeff Jonez
Hope you like ordering by kiosk, cuz it might be your only option. Fries were hot, so I can’t complain about the food.
… moreCherie Smith
Decided to go to this Burger King about a week ago. Started in the drive through even though it was long. Abandoned the drive through when I noticed customers yelling into the speaker bc no one was taking orders. Went inside to see multiple people waiting for their orders and wanting to cancel. Manager refused to cancel orders. Manager was absolutely rude and disrespectful to the customers and the staff. The way he was yelling at everyone was just astounding. I had never witnessed anything like this before. To top it off, after waiting for about 30 minutes to get my meal, and paying $18, it was the worst food I have ever tasted. Wish I could give this place a negative 100. Corporate needs to know about this place!!
… moreLucid Living
So I order my food. I get the food, and I go all the way back home. The guy forgot my drink. So I have to go all the way WASTE MY gas money. When I get there, he looks at me funny when I ask him to remake the food since it will get cold by the time I double back home. He says he’ll ask, and they told me to park by the railings. Mind you, zero apologies, not even a casual “my bad”, just a stupid little smirk on his face. I’m pretty sure the whole time when the window was closed, they were talking shit about me because he was smiling the whole time while talking to another co worker. (not bold enough to say it to my face obviously) Then another customer rolls up, gets his food before mine, even though they should’ve started remaking mine before he pulled up, I get honked at. I reverse and and I raise my hand for him to open the window. He doesn’t, they just give me the food and now I sit there looking stupid, like I’m impatient, when I was just trying to tell him I reversed back in because people were beeping at me. So let me count the waves, I wasted gas money, I got zero apology, I was made to look stupid. I have been going to this BK since I was little. They have officially lost my business for good. I will never return this BK ever again.
… moreAngel Browder
I would give them zero stars if i could. Did an order online to pickup and they missed my chocolate pies! Went back to get what I paid for and they were under construction so I couldn’t go in, I had to get back to work and there was a line in the drive thru. I get to the window and a lady was there and I asked for the pies, showed my receipt, she told me I had to wait to go to the following window. I kindly advised thst I needed to get back to work, that was my second time there today because they forgot something and asked if she could just give them to me. She said “NO” . I asked to speak to the manager and she said “i am”. How can a manager be so rude and so unwillingly to help? She spoke Spanish, very broken English. I was so appalled I said ” im sorry I can’t really understand you” because I was so shocked she was that rude. I have never in my life asked for a manager and the one time I do, I guess she was. Will never go to this location again.
… moreLaine Carolyn
Service is ok. My only issue is when I order my motz sticks I dont get my marina sauce and I especially do not recieve the included sauce when I order extra sauce. Tried to talk to them about it and they kept saying idk what to say about it. I’m so disappointed that I have to harass people to get what I ordered or to even point out the same female in window has done this to me each time. And I hate when the run from the window and ignore you like the first time this happened, at least this time she didn’t ignore me and I got what I ordered for after having to kind of argue with her a bit I did my best not to be rude and to be patient and they brushed me off completely and just don’t care. It’s not my experience with all of the staff but a few of them making service mid.
Small edit, looked at my receipt and found that they charged my extra sauces under the motz sticks so the lady just thought it was a substitute and the young man who took my order is at fault not her. Why he would put it for my meal that I ordered with the motz sticks is beyond me but I recommend being very specific to get what you ordered at this location.
… moreHong Nguyen
Very nice & clean place. Staffs are very nice & helpful. Chicken sandwich tasted great. Fries are hot & crunchy. Would come back for sure.
… moreBrandon Swayze
Said the machine was down and i had to pay cash. When I said I didn’t have cash the machine was miraculously back up. Was clearly trying to give me food and pocket the cash. Left without paying. Shady practices
… moreUnLed ZeppelinU
I have been living in the Lake Ridge area for well over 20 years and have given a few chances to this Burger King. Unfortunately they never justify me giving them another chance. First and I can not stress this enough, the manager or cashier that took my order around 6 pm on 12/26/2022 was awesome and didn’t deserve to have the food look and taste as awful as it was. The Whoppers were just plain awful, they were very dry and tasteless like they had been microwaved 3 times. Next the presentation was pathetic, I have included a photo. The way my Whoppers were just thrown together with unrelated cheese was big red flag. Furthermore, for the number of employees in this BK at the time and the lack of customers warranted a much quicker service and superb presentation. The way our food looked, you’d think they had 20 orders in the queue and short of staff. As I said, the gentlemen that served me was let down by the speed of service and the awful looking and tasting food. We won’t be back, sorry
… moreSeapup
I love this BK. It’s always clean, quiet, not crowded and the food is made fast and fresh as you order it. Bonus star for the Coke freestyle machine!
… moreEboni Ware
Worst experience ever. The food here has always been decent but this time it was worst. But what made me leave 1 star is the terrible customer service. I’m not sure if i came at a busy time or what but I came to grab something quick for my kids and I. While trying to get my kids order situated the person taking the order seemed to be in a rush and kept asking me was I ready mind you no one was behind me and he heard me getting my kids orders together. I got their 5 duo confused which was on me but once i understood i asked for a burger and fried for each and bc i have picky eater kids asked if no onions or pickles be on either sandwich . I got their whopper. I was asked if we wanted cheese on all sandwiches which i said yes and also got my kids and I each a cookie. I had to repeat the order a few times but after that I thought they understood.I paid for the food and then when i got my food noticed they missed a drink. The manager claim they didn’t and made me pay for a third. I asked for sauce and he tried to charge for that as well. I parked and noticed they left the topping on my kids sandwiches and forgot the cheese on all of our sandwiches, plus only have us 2 cookies. I had a long day and didn’t feel like going back in line to deal with the ride manager would help any just cause more frustration and we were all hungry so we just ate it and my kids removed their toppings. But this was the worst experience i have had at a fast food spot and that is saying alot. This location needs new management. The other 1 star reviews will attest to that as well.
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