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There’s a Burger King® restaurant near you at 20430 Germantown Rd. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Germantown, MD serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
Well-known fast-food chain serving grilled burgers, fries & shakes.
Address and Contact Information
Address: 20430 Germantown Rd, Germantown, MD 20876
Phone: (301) 540-9908
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Order and Reservations
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Burger King, 19700 Germantown Rd, Germantown, MD 20874, US
The Burger King® restaurant in Germantown, MD serves burgers, breakfast, lunch and dinner prepared your way.
Reviews
Anthony Leonard
I am writing this review out of extreme frustration and disappointment following an experience that was not only disrespectful, but deeply disheartening.
On December 15, 2025, at approximately 1:03 AM, I placed an Uber Eats order totaling nearly $30. The order was fully paid for and accepted through the Uber Eats platform. Instead of waiting for delivery, I drove to the Burger King location on Germantown Road to pick the order up myself.
When I arrived at the drive-through around 1:40 AM, I was told that because it was after 1:00 AM, I was not allowed to pick up my order. This was extremely confusing, especially since the order had already been accepted and paid for and because online listings clearly state that this Burger King does not close until 2:00 AM. From a customer standpoint, there was no indication that orders could not be picked up after 1:00 AM, making this situation even more frustrating and misleading.
Despite this confusion, I remained calm and respectful and asked if there was anything at all that could be done since my money had already been taken. Unfortunately, the response I received was unacceptable.
The individual working the drive-through, who sounded like a younger female employee, refused to help in any way. She did not offer alternatives, did not explain next steps, and did not attempt to involve a manager. When I asked for her name so I could properly follow up, she refused. When I asked for a manager’s name or phone number, she refused that as well. She would not provide her own name, a manager’s name, or any form of contact information.
I was then left sitting at the drive-through speaker late at night, in the cold, with no direction, no assistance, and no resolution after already spending my money. There was a complete lack of professionalism, empathy, and accountability.
What makes this experience even more upsetting is that I am a person with a disability and a military veteran. Being treated with such disregard, especially after already paying, is incredibly disheartening. There was no acknowledgment of my situation, no concern for the confusion caused by their posted hours, and no basic respect shown.
This was not a minor inconvenience. This was a complete failure in customer service. Refusing to provide names, refusing to involve management, and leaving a paying customer without options is unacceptable behavior. The misleading posted closing time only adds to the frustration and confusion for customers.
I am seeking to speak with someone regarding this incident. No customer should be treated this way, and I will not return to this location unless this matter is addressed.
… moreOn December 15, 2025, at approximately 1:03 AM, I placed an Uber Eats order totaling nearly $30. The order was fully paid for and accepted through the Uber Eats platform. Instead of waiting for delivery, I drove to the Burger King location on Germantown Road to pick the order up myself.
When I arrived at the drive-through around 1:40 AM, I was told that because it was after 1:00 AM, I was not allowed to pick up my order. This was extremely confusing, especially since the order had already been accepted and paid for and because online listings clearly state that this Burger King does not close until 2:00 AM. From a customer standpoint, there was no indication that orders could not be picked up after 1:00 AM, making this situation even more frustrating and misleading.
Despite this confusion, I remained calm and respectful and asked if there was anything at all that could be done since my money had already been taken. Unfortunately, the response I received was unacceptable.
The individual working the drive-through, who sounded like a younger female employee, refused to help in any way. She did not offer alternatives, did not explain next steps, and did not attempt to involve a manager. When I asked for her name so I could properly follow up, she refused. When I asked for a manager’s name or phone number, she refused that as well. She would not provide her own name, a manager’s name, or any form of contact information.
I was then left sitting at the drive-through speaker late at night, in the cold, with no direction, no assistance, and no resolution after already spending my money. There was a complete lack of professionalism, empathy, and accountability.
What makes this experience even more upsetting is that I am a person with a disability and a military veteran. Being treated with such disregard, especially after already paying, is incredibly disheartening. There was no acknowledgment of my situation, no concern for the confusion caused by their posted hours, and no basic respect shown.
This was not a minor inconvenience. This was a complete failure in customer service. Refusing to provide names, refusing to involve management, and leaving a paying customer without options is unacceptable behavior. The misleading posted closing time only adds to the frustration and confusion for customers.
I am seeking to speak with someone regarding this incident. No customer should be treated this way, and I will not return to this location unless this matter is addressed.
Katheen Hall
The speaker/mic for drive through suck. The person taking the order could not understand us and we could not understand them.
The food was good, the crew were professional, the prices is way too high.
… moreThe food was good, the crew were professional, the prices is way too high.
Jane Guida
The food was good but service there is terrible.. they got my order wrong several times. When I told them, they took forever to get it right and didn’t care. It’s happened in the past too. Not a good location.
… moreFannyyolanycalix
Hi! I just wanted to say the food was really good and the place was clean. I was super excited to try the new SpongeBob combo, and I was surprised this was the only location that had everything available. Great experience, thanks!
… moreJazlyn Alvarez
I placed a mobile order at 6:18 PM and arrived at the drive-thru around 6:25 PM—plenty of time, especially since there were no cars in line when we got there. My sister placed her order in person at the speaker, and when we got to the window, we let the staff know I already had a mobile order and gave them my code.
After my sister received her food, we asked about mine, and the woman at the window told us we had to go back through the drive-thru line to get it. By then, 7 cars had pulled in, and I ended up waiting over 30 minutes for food I ordered well ahead of time. I asked if I could just go inside to pick it up instead, but they told me I wasn’t allowed to and had to go back through the line. The whole situation was frustrating and made the mobile order completely pointless.
Edit: I got my order, but it was wrong and had to go inside to get my correct order. I waited an extra 10mins.
… moreAfter my sister received her food, we asked about mine, and the woman at the window told us we had to go back through the drive-thru line to get it. By then, 7 cars had pulled in, and I ended up waiting over 30 minutes for food I ordered well ahead of time. I asked if I could just go inside to pick it up instead, but they told me I wasn’t allowed to and had to go back through the line. The whole situation was frustrating and made the mobile order completely pointless.
Edit: I got my order, but it was wrong and had to go inside to get my correct order. I waited an extra 10mins.
Maria Laura Castellanos Paredes
I’m come to this place for the first time and the staff was so kind the girl that takes my order was Fanny. She was so patient with me because it’s the first time that I go to the Burger King and I want to know about the deals and everything and she help me to take my order, she was so kind respectful and patience. I love when I go to the restaurant and the employees trade their clients with respect and Patience.
… moreJeff
I’ve come to this location for at least 20 years. The service is always quick and the food hot/fresh. I just recently went back after not going for over a year and I was happy with the experience.
… moreHunter Benitez
My visit to Burger King was a mixed bag. The menu offers a good variety, and I enjoyed my Whopper—it was satisfying and flavorful. However, the service was a bit slow, and my fries were not as hot and crispy as I would have liked. The restaurant was clean, but there were a few tables that hadn’t been cleared. Overall, it was a decent experience, but there are definitely some areas that could use improvement. I might return, but I hope for a better experience next time.
… moreJaime Q. (Takato)
I’ve ordered lots of times from this location, takeout or delivery. It has been pretty consistent, except for the last two times. Looks like whoever is checking orders before sending them for delivery doesn’t check them at all.
First order was thru Doordash, came quick, but wrong. The entire order was wrong, although the receipt stapled to the bag had my order, inside was someone else’s order.
Then I ordered on Tuesday the new Melts, only to be disappointed again. The melt is nowhere like the pictures show, small, regular bun (not the toasts they’re supposed to be using) and the smallest patties you can ever see. Even only got one slice of cheese, when they’re a MELT, so they come with two. Too bad.
… moreFirst order was thru Doordash, came quick, but wrong. The entire order was wrong, although the receipt stapled to the bag had my order, inside was someone else’s order.
Then I ordered on Tuesday the new Melts, only to be disappointed again. The melt is nowhere like the pictures show, small, regular bun (not the toasts they’re supposed to be using) and the smallest patties you can ever see. Even only got one slice of cheese, when they’re a MELT, so they come with two. Too bad.
Adrienne Keyser Luxury Life
Wasn’t sure if I would find anything vegan but my friend wanted to go. Was so happy to see they now make a Morning Star burger, I just had them make it with no mayo. Was very pleased with the overall flavor!! I’m a McDs fry girl but the BK fries were hot and good.
This location is easy to find from Germantown Road (118) and has parking. The drive through is a little awkward but that’s not a deal breaker. It was clean including the ladies room.
I would definitely recommend this for my vegan friends!!
… moreThis location is easy to find from Germantown Road (118) and has parking. The drive through is a little awkward but that’s not a deal breaker. It was clean including the ladies room.
I would definitely recommend this for my vegan friends!!