Counter-serve chain dishing up creative burgers, fries & shakes in a modern space with a sauce bar.
Address and Contact Information
Address: 2451 S University Dr, Davie, FL 33324
Website: https://www.burger21.com/
Menu Photos
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Reviews
So why the 4 stars, the treatment of gluten free. They did a really great job of making it easy to find the GF options. They marked our food (as seen in the pictures). And the bun was tasty.
After a second visit I found the fries to be much better. The burger seems small but maybe I was hungry.
Let me note that my experience yesterday was good. That being said, the owner was there. Kind man, a bit older, who asked if my food was okay a couple times and if we needed anything. I loved his demeanor and that he made sure his customers were happy. I was happy to report to him that my food was on point, absolutely delicious. Texas Haystack was scrumptious. Also there was a young woman there who must have been the A.M. who was stellar.
Then there was today.
We walk in and are deciding what to order. As we look at our menus with no one before us, a young guy answers the phone. He replies to the person on the line by going, “yeah bro, it’s still f***ing dead”. Um, okay. Little bad.
My partner hears the manager say shortly thereafter that if his employees do not get off their phones… one of their phones will end up in the trash. Don’t lecture your employees in front of your customers, makes what they’re doing look even worse.
But whatever, I’m here for the food. Man, was it awesome yesterday. So I take a gamble and I order the Korean BBQ burger they advertise for this season. My partner ordered a double stack BBQ burger.
My Korean BBQ burger comes out. Wow this thing looks sad. The photo on the menu had a delicious looking burger with herbs and mixed greens on top, a thick even layer of kimchi on bottom. Yum. That is not what came out. What came out was a very sad impersonation of what I ordered. I eat my food quietly and miserably. My burger is oozing the sauce they put on it… some green onions stuck in the overflowing mess of sauce… no green herbs/greens overflowing over here like on their menu. I couldn’t help but release a quiet obscenity as I lift my burger to see the kimchi they placed on the bottom. There I found three very sad tiny pieces of kimchi haphazardly placed on top of each other in the center of my bottom burger bun. Oh well, I’m hungry so I start eating. I had ordered my burger medium well. My burger was at best medium rare. I suffer through it until I am halfway through and am met with a bite that was even more rare. Ugh. So I leave the rest on my plate, silent. A very nice busgirl came over and ask how the food was. My partner said their food was good, and she asked me and I didn’t want to reply. He ended up saying what went wrong. She said she was going to go back and speak to her manager. I thought this is when I was going to receive a discount or a refund. Working sales and customer service that is what I would have done as a manager myself. She goes to the back to seek resolution and I hear a lot of laughter back there. Nope, she tells me I am being made a new burger… I never asked for that but I appreciated her trying to make it right somehow. Why did the manager not come out? Food is brought out and finally it looks closer to what I ordered… keep in mind, not WHAT I ordered, just closer to it. So they threw in just a few cilantro leaves with the green onion. At least the kimchi on bottom was spread evenly and there was more of it. Also, instead of being medium well I bite into something very well done. The burger had shrunk to the size of a small fast food burger and as my fingers set on the bun an excess of that special mayo comes out. Even more that the last burger (but why?). Then I hear laughter from the back. A loud male voice booms, “ok you got another one but… THE NEXT ONE YOU HAVE TO PAY FOR!” (Uproarious laughter from the back). I couldn’t tell if that was the tall blonde manager or someone else who thought they were quite the comedian. I can tell you though… I sure was not laughing. I would not allow any of my employees to slam a customer in back much less so loudly.
I left dissatisfied, never having gotten what I ordered. The only saving grace of today’s trip was the kind busgirl who asked what was up and the shift leader or A.M. as she was professional and friendly as well.
tl;dr: unless it’s a weekday with the owner there do not go there. you’ll regret it.
now for the milkshakes…… Those were great!
I think this was the best burger I have ever had and I still crave.
The burger was beyond juicy and had an amazing flavor and the garlic fries tied so well with it !
My son had a simple but delicious Grilled cheese (not your average wonder slice loaf bread grilled cheese) he had something better! We definitely are coming back and highly recommend this spot !