Ben Ellingson
I’ll start by saying that it was Super Bowl Sunday and I understand the increase in volume given the circumstances.
That said, this location constantly mismanages online orders which are the crux of what a BWW To-Go location deals in on a daily basis.
Knowing the traffic that would accompany the Super Bowl, I submitted an online order for a 5pm pickup, nearly 6 hours in advance.
When I arrived I wasn’t shocked to see a lot of customers waiting for their orders, but what was shocking was my response from the associate at the counter who informed me that my order wasn’t ready, and that it “might be 15 minutes, or it might be an hour”.
The kitchen was slammed with over 30 back orders I was told, but why was the online ordering tool still open if that was the case? As I waited for my wings, customers started coming in saying online orders were quoting 5-15 minute pick up times and then updating quotes to 60+ mins, only after submitting orders.
Delivery drivers were actively canceling pick ups due to the uncertainty and the order screen was not operating while the pickup window was blocked with the dining room tables preventing customers from checking for their orders to become available.
I finally did receive my food which consisted of lukewarm wings and this sad veggie platter which I was actually charged for.
Again, I can empathize with overwhelmed employees given the circumstances, but management is beyond poor at this location given their handling of online orders which btw, was an issue the last time I visited this location.
Fool me once, shame on you. Fool me twice; won’t be back.
… moreMaria Sanchez
I absolutely love chicken wings. Although this location has messed up my order a couple of times, they always make it up to me. Even one time the manager delivered my wings himself. I was very grateful. I think they could use a little more help to oversee the busier days. No one is perfect and mistakes are made, we are only human. Thank you Buffalo Wild Wings
… moreseldkait
Ordered on the App. Was given a pick up time of 6:50pm. I arrived at the location and was never greeted by an employee. There were a lot of people in the lobby waiting. One gentleman was able to flag an employee down because his order was supposed to be ready at 6:30pm. The employee told us if the name isn’t on the board its another 45min to 60min at least for the food. What????? No heads up no nothing? If they were so backed up why take orders still? Most tried to get their orders cancelled but were told nothing could be done. I ended up waiting 75 extra minutes. Not happy BWW.
… moreAmanda A
First time ordering wings to go tonight and the wings were SUPER DRY. It tastes and looks like it was refried twice. All they did was add extra sauce to cover up the over cooked chicken wings. The meat inside was not moist. I wouldn’t recommend. I’d rather drive to the one in Algonquin next time.
… morebrooke schoenle
storytime on the absolute worst experience i’ve ever had at a restaurant in my entire life, i’ve never had to leave a review in my 23 years but here we are ! strap in folks ! do you want absolute garbage customer service ? you’ve come to the right place ! my boyfriend ordered food through the BDUB’s app for delivery as i currently have a broken foot & can’t sit in the car for too long without pain; we sat there waiting (as one does for their dinner) for about an hour. the food showed up & was missing a burger (my meal) so we called them, as normal people do when their order is messed up. my boyfriend called the first time & politely explained the situation, not only was there NO apology or a simple let me make that right for you, he said “what do you want”, then ended up hanging up on him. gave them the benefit of the doubt by calling back, guess what happened that time ? they hung up again ! guess what happened the third time ? you guessed it right ! hung up 🙂 at this point i’m pissed off from being hung up on three times, & i call again just trying to get any sort of customer service & i continue on to get “what do you want” OH, & guess what happened for the fourth, fifth, & sixth call ?? CORRECT ! HUNG UP ON ! (how’d you guess;) finally on possibly the 7/8th call i lost track, he finally decides to tell me that i can either get refunded or come to pickup the burger. i was absolutely livid that i was hung up on & i decided to come in, mind you i live 30 minutes away. i strapped on my brace for my broken foot & headed out. when i arrived, i shouted “guess whose favorite customer of the night is here ?!” he didn’t look too pleased, but atleast i knew he couldn’t hang up on me:) this dude told me if you want a refund you need to bring the food that correctly arrived back…. which was never relayed on the phone. after calling him out for absolute trash service & no indication that i was supposed to bring my other items back, he finally promised a full refund by the time i left, now i wait 7 days to see if he actually issued the refund. so remember, if you wanna waste time, money, & your own breath, eat here ! if you hate your life, or love chaos, this place is for you !
… moreKevin Jones
So I tried to order two value bundles online and they were not taking online orders. My wife went there trying to get the same two value bundles which should be $40, but they wanted to charge $80 advising the value bundle is only for online orders. Do better Buffalo Wild Wings! Also my last order of boneless wild wings the wings were so small, more like popcorn chicken. I’m done!
… moreDhaval Patel
delicious, aromatic, yummy, flavorful, appetizing, mouth-watering, luscious, tender, and scrumptious.
I like the wings And Good sercvice and Every time order Ready and All clean Store
Good Employee One time missing my Iteam And just Employee Credit back and Extra Fries His givt to me
I like location any time my order reday and no complain
… moreRyan
Thank you for reminding me why I visit local bars for take-out. The cold, salty food (ordered minutes before pick-up) with stale ranch was terrible. The order was also incorrect. I didn’t appreciate the attitude from the person at the counter at pick-up either. Lesson learned!
… moreKyle Benhart
I don’t like this location and would rather travel all the way to Algonquin to get wings. I don’t know how to explain it but wings always taste Burnt. Like maybe they are using really old fry oil or something.
Otherwise the location is fine. Service is fast and they seem to get food out quickly while I have found u may wait at the full service restaurants like Algonquin.
My one critique of the location. A single TV would do wonders for atmosphere. It’s something to do while u wait if the food does run late. As of now u sit there and do nothing. And while it’s not a full service restaurant h do have a few chairs somebody could sit and enjoy a meal at.
Also parking lot is dark and also crowded all the time.
… moreSania Khan
I had a great experience with B-Dubs GO! The wings were absolutely delicious—hot, fresh, and full of flavor. You can really tell they were just made and not sitting around. Delivery was quick and super convenient—it showed up right at my door with no issues at all.
Highly recommend if you’re craving good wings without the hassle! Will definitely be ordering again.
… more