


There’s a Buffalo Wild Wings near you at 2805 NW Arterial, Dubuque, IA. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.
Chain dishing up wings, tenders & burgers, plus sauces ranging from sweet to very spicy.
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Dubuque, IA | Buffalo Wild Wings
Buffalo Wild Wings Locations in Dubuque, Iowa
Buffalo Wild Wings | Wings. Beer. Sports
Reviews
Our server was missing for most of the visit—we saw her maybe four times total. Another server had to tell us that our adult meals were never sent to the kitchen, while the kids’ meals were already done. The order had to be resent, causing a long delay.
After we finished eating, I asked for the check and a to-go box. We never received either. We eventually went to the host stand to speak with the manager.
While waiting, we watched our server standing in the doorway with another server, more interested in checking out a customer waiting for a to-go order than helping the tables she was assigned. Completely unprofessional.
I understand staffing issues, but when tips are earned based on service, this level of neglect is unacceptable. We did not leave a tip, and honestly could have walked out and no one would have noticed.
We weren’t asking for a discount, but the manager didn’t offer any attempt to make things right, which sealed the deal. It will be a long time before I return—especially disappointing since this used to be a place I enjoyed.
Poor service, missed orders, no accountability.
We sat for a half hour before anyone came to take our drink order or any order period. We ordered a sprite and cocktail, the sprite came promptly. The cocktail took another half hour to come.
We ordered our food when we ordered our only round of drinks. It took another hour for our food to come out, in which our appetizer and meal came out together. Both were cold. We sent them back because they were that cold. Another 20-30 minutes goes by and just our wings come back, which were still cold. No discernable difference in temperature. We did not see our server again until the appetizers came and were also once again cold. At this point, it’s been an hour and a half, we’re hungry and our food has now come out twice cold. Our server offered to take the appetizers off our bill. However, when she brought the bill they were still on it and she told us if we wanted to take them home we’d have to pay. We told her we’d rather leave all of the food than pay for anything as it was too cold to eat when it was served twice. She told us her manager is “weird about taking things off the bill” but she’d see what she could do. The decision was made that we’d just pay for our 1 round of drinks and the wings.
Ultimately a very disappointing experience. It was by no means a slow night but also not a packed one. Looking around the restaurant we were not the only ones experiencing issues. Service was slow, food was cold and no one was ever round to speak too. We will not be visiting again barring major changes.
It took 20 minutes before anyone even greeted us or asked for our drink order. When we finally ordered a cocktail, it took 40 minutes to arrive and when it did, it was entirely too sweet to even drink.
Our food then took over an hour to come out, and when it finally arrived, it was cold. We sent it back to be remade or at least heated up. About 20 minutes later, it came back out… still cold. The server asked if we’d like it reheated again and mentioned the food would be removed from the bill. At that point, air frying it at home honestly sounded better than waiting any longer. The server continued asking if we wanted boxes to take it home.
When the bill came, nothing had been removed. When we asked about it, we were told it was because we planned on taking the food home. After clarifying that we’d rather leave it, the server then said, “Sorry, the new manager is weird about comping food I’ll see what I can do.” In the end, only one appetizer was removed from the bill.
All said and done, we were there for two hours, paying almost entirely for a meal we didn’t even eat in the restaurant and that had been reheated multiple times. This was beyond frustrating and not the experience we expect when dining out.
I will mention that our server was as great as she could be, many others in the establishment were sending their orders back so she was running around attempting to take care of things, there wasn’t much she could do.