Jennifer Toothman
My boyfriend and I have been coming to the Buffalo Wild Wings in Euclid for several months now, and Malcolm is truly the reason we keep coming back. He is, without a doubt, one of the best servers we’ve ever had.
Malcolm has taken the time to get to know us. He remembers our drinks, knows where we like to sit, and always greets us with a friendly and welcoming attitude — which is especially appreciated after a long day. His personality is warm, professional, and genuine.
He is always prompt with our food, attentive without being overbearing, and consistently checks in to make sure everything is perfect. It’s rare to find someone who creates such a positive experience every single visit.
Management should know that Malcolm is a true asset to Buffalo Wild Wings. Employees like him are what keep customers returning again and again.
… moreAlicia S
Convenient and reliable American fare serving Willoughby, OH. Buffalo Wild Wings is a nationally acclaimed chain, going on to make an appearance at the above attached location. Willoughby’s location represents the chain, modestly. Modestly, in terms of atmosphere, service and food quality standards. Atmosphere; more specifically hygiene standards— failing to represent the chain to the fullest capacity.
Hygiene standards were questionable on the evening of our visit. Questionable, in terms of floor/counter/restroom rate of cleanliness. Rate of cleanliness, expected and anticipated from major chains. Willoughby’s location contains contrasts in terms of the above attached; when compared to Mentor’s sister location. Floors, tables and restroom accommodations; revealing absence of attention to detail. Attention to detail, required for managing and maintaining large floor-plans.
Guests can expect friendly, local service accommodations from Willoughby Buffalo Wild Wings. Service staff, representing the venue appropriately. Appropriately, in alignment with chain standards. Our party was seated promptly, going on to be met with service that sought to infer our party’s expectations. Infer our party’s expectations, in terms of providing verbal updates. Verbal updates, intended to convey wait time coupled with refills at our party’s request. All above attached, completed in a timely fashion.
… moreMya Brown
I really enjoy coming here with my family. We always get seated quickly but maybe that’s because we never come too late in the day and the servers are friendly people. We always get our drinks fast and the appetizers don’t come out that long before the food.
… moreKhristopher Wheeler
I’m glad I had the opportunity to speak with the Regional manager in regards to the incident that occured yesterday. I hope the manager Brandon learns from this and handles these types of situations better,, or he seriously needs to find a new line of work. I’m only giving the 1 extra star because of the regional managers urgency and compassion in resolving this issue. However, this whole experience was 1 star and I will never ever ever patronize this location ever again unless they retrain or restaff. It’s seriously gone downhill over the years.
… moreKa’Shay Barnes
Didn’t even wanna give this place a star ! I have never experienced this type of customer service in my life ! I placed an online order and I called in the restaurant and the girl who answered the phone was extremely rude ! She had no type of customer service skills what so ever I told her I was calling about my order she states what about it ! I told her that I needed to modify the order she then states I will let them know then hung up the phone! Not is there anything else I can help you with no nothing ! I asked for her manager she states her manager is busy right now.. I will be filing a higher complaint with cooperate.
… moreSamantha Flynn
I stood waiting at the to-go stand for what felt like forever during my pickup time and no employees would even make eye contact with me or come over at all. Even a quick “someone will be right with you” would have sufficed, but I was completely ignored. I finally got my order only to get home and find half of it is missing. Really ridiculous waste of money. Don’t bother getting takeout here, they can’t bother to help you in a timely fashion or make sure your order is right.
… moreMonica Billig
We got there at 7pm was seated right away. Wasnt that busy. Took 20 mins for the waitress to come ask what we wanted to drink. We ordered waters and our food at the same time. Took almost 40 mins for food to come out. Both our orders were wrong. We asked for boxes and the check took another 20 mins for that. The waitress tried to say the kitchen had a 20 top and she doesn’t know why they are rushing she wrote our orders down correct. I will never come back place was a joke.
… moreKevin M
Your typical BWW…decent food, decent beer list, and lots of TVs with sports on. Went on a Saturday night and it was not too busy…no problem getting a seat. I normally eat wings but gave the hatch chillies smash burger a try…it was quite good (and a little messy). Service was a little slow for how busy it was…but not bad. Would go back on sport days.
… moreJenna Stigall
I tried to order food for delivery, against my better judgment. Multiple times in the past, my orders have been delivered cold, items missing, or late. People make mistakes, and I know I am not right around the corner, but I was hoping to give it another shot. I placed my order at 6:40. I received a text that the order was placed and expected to arrive at 7:05. Then, at 7:50, on the tracker I see it has changed to 8:15. After contacting my dasher, I am told my order was given away to someone else. My order was canceled and now it is 8:30 and I have no dinner. This is the last time I give this location a chance.
… moreKenneth Crockett
WARNING – do NOT recommend placing a pickup order from this BWW!! Pickup time for my order was 6:20p and going on 7p with no food in sight.
Restaurant has a max of 10 patrons (mostly at the bar) and there’s only one findable employee every 10-15mins.
If I hadn’t already paid for my order I’da left long ago, and in fact I may still leave
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