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Address and Contact Information
Address: 105 N Union St, Byron, IL 61010
Phone: (815) 234-2004
Website: http://www.iammcd.com/
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Reviews
Sondra D
I was hesitant with all the bad reviews but I still went. The best customer service! The two workers I encountered were outstanding and so friendly!!! My fries were really salty, that’s my only complaint. I drove 40 mins here to get the grinch meal lol. I was not disappointed.
… moreJacob Baker
I had a very disappointing experience at this McDonald’s. My burger was pink on the inside, and I had to spit it out, which is completely unacceptable and a serious food safety concern. The fries were cold and barely seasoned.
The only positives were the chocolate chip cookies, which were good, and the Diet Coke, which was refreshing. Unfortunately, that’s where the good ended.
The restaurant was extremely unsanitary. Tables were dirty, trash was on the floor, and the self-service counter was filthy. I even felt the need to inspect my drink lid to make sure it was clean, especially since there were gnats flying around the area.
There was clear poor communication and mismanagement among the staff. A staff member wasn’t sure if my drink had even been made, and the team seemed disorganized. As someone who has a license in food handling, I did not see hair nets on the cooks, and I witnessed one scratching his hair while working, which was very concerning.
The staff appeared understaffed, unmotivated, and burnt out. I do recognize their willingness to work, but the conditions I observed point to poor management from leadership, not the employees themselves. This location seriously needs better oversight, cleanliness, and food safety practices.
… moreThe only positives were the chocolate chip cookies, which were good, and the Diet Coke, which was refreshing. Unfortunately, that’s where the good ended.
The restaurant was extremely unsanitary. Tables were dirty, trash was on the floor, and the self-service counter was filthy. I even felt the need to inspect my drink lid to make sure it was clean, especially since there were gnats flying around the area.
There was clear poor communication and mismanagement among the staff. A staff member wasn’t sure if my drink had even been made, and the team seemed disorganized. As someone who has a license in food handling, I did not see hair nets on the cooks, and I witnessed one scratching his hair while working, which was very concerning.
The staff appeared understaffed, unmotivated, and burnt out. I do recognize their willingness to work, but the conditions I observed point to poor management from leadership, not the employees themselves. This location seriously needs better oversight, cleanliness, and food safety practices.
Anthony Corkran
I waited for 25 minutes for food they couldn’t find. I ordered on the app, they told us to go to window 2, took a while to get there, then the order was deleted, they told us to pull up to the next window. They deleted our order from the screen, (must of gave the order away) so now we wait, nothing for 10 minutes, so I went in and stood at the counter with no acknowledgement for another 5 minutes, until I said does anyone have Anthony’s order? The manager tossed my food on the counter and gave me empty cups. I asked her are the fries hot, she said yes I just put them in the bag, however the fries were very cold, As I tried to tell her she walked away, put 2 small fries in a bag tossed them on the counter and walked away. So now I have a cane, 2 bags and 2 empty cups which I had to fill and try to go out the door. I eat here allot, wow what terrible service today and no compassion from the staff. With 3 cars in drive and no one in the McDonalds ordering.
… moreKaitlyn Egyed
The worst McDonald’s I have ever been to. Unfortunately I have no choice but to choose this location since it’s closest to my home. every single time I’ve ever been here the employees have absolutely no idea how to do their job and the food is somehow always old and bland. I know it’s just a fast food restaurant, but after years of having wonderful food/ service at the Oregon McDonald’s I am extremely annoyed. Not listening to what I said and putting in a random order… taking an eternity to get the food ready and yet it’s the old, dry and cold burgers thrown together so I have to reassemble the entire sandwich so it doesn’t fall apart… Cold and bland fries EVERY TIME. Not filling the drinks.. acting like they have no idea what I’m saying when I try to correct them… just embarrassing
… moreRonnie DaMeatball
Worst McDonald’s I’ve ever been to. Drive thru is always packed and when you get your food, it’s only correct 60% of the time. And if you walk in to order, good luck getting someone to physically take your order. They are slow and inefficient. The owners of this franchise need to have corporate get at them and start regulating.
… moreTay H
Got there at 11:05 on a Saturday, when their hours say they are open till midnight. I thought I got lucky and was going to be able to have dinner since I got off of work at 11, turns out, they felt the need to go against their posted hours and close up shop early. Called the inside phone and got the most passive aggressive person to pick up. I asked if they were done with food and I got a snarky ‘yeah we’re cleaning’. As a business, if you’re going to post a set hours, follow them. I hadn’t eaten all day and was kinda looking forward to not having to cook at nearly midnight and got attitude for being confused as to why we weren’t following posted hours. Do better.
… moreWalter Schaefer
The absolute worst McDonalds experience I have encountered over 50 years of being a customer. Went through the drive thru today, waited over 20 minutes after paying for fries to supposedly be made. My wife went inside after this extended wait to find workers doing nothing, and the food runner playing on her phone. Burgers were not very warm, and fries were undercooked. This facility would best serve the community by closing its doors and retraining their employees. Embarrassing, truly embarrassing.
… moreM
Worst McDonald’s I’ve ever been too, they consistently have dry and hard food that’s been sitting under the burner for hours. I’ve never not gone to this McDonald’s and my food be absolutely disgusting. On top of that when they do make it good is when you ask for it fresh. But when you ask for it fresh, they give you such an attitude like their job is the hardest in the world and they don’t know their food’s been sitting all day long and is nasty. This new generation of workers is insanely lazy and not going anywhere in life.
… moreFrancis Nurmagomedov
I’m giving it a 1 star because not only did they mess up my order but when I went back to get the quarter pounder meal that they missed it was raw do not recommend eating here
… moreAbi
They always mess up my order and are slow. I just wanted a milk shake. This has happened multiple times.
… more