Social Profile: 
![]()
… View more
Counter-serve chain where all of the ice cream selections are made fresh on-site every day.
Address and Contact Information
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Georgetown, KY – Bruster’s Ice Cream
Enjoy Bruster’s real ice cream, sundaes, splits, cakes, pies, blasts, shakes, freezes and more near you in Georgetown, KY.
Bruster’s Real Ice Cream | Georgetown KY – Facebook
Take the scoops home with you. Quarts, pints, and all your favorites, packed fresh to go! Order now! BrustersOnline.com/Store/236 #BrustersGeorgetown.
Bruster’s Real Ice Cream – MapQuest
Get more information for Bruster’s Real Ice Cream in Georgetown, KY. See reviews, map, get the address, and find directions.
Product
Reviews
Jordan Abner
Have been ordering chocolate chip malts here for years, asked for one today and was told they didn’t recommend it so I said it’s okay I’ve been ordering them for years. The guy says well I own the place and I don’t like making them. What a way to treat your customers. Will never be returning.
… morekbky2408
Rude and Defensive Customer Service
I typically don’t write reviews unless my experience is either exceptionally good or extremely bad. Unfortunately, in this case, it was the latter. I debated whether to post this and even gave it a few days, but ultimately felt it was necessary to share due to the unnecessarily rude and defensive customer service I experienced.
I visited Bruster’s for the first—and likely only—time as part of a birthday celebration. I ordered two quarts of the same flavor of ice cream. The young woman who took my order was polite and helpful, and everything initially seemed fine. As she was preparing the ice cream, a man (possibly the owner or manager) approached her, speaking in an animated tone. He then came to the window and informed me that he couldn’t sell me two quarts of the same flavor.
His explanation was vague and confusing (please refer to the attached videos for context). I was caught off guard and tried to recall if I had missed any posted policy limiting how much of one flavor could be purchased. I hadn’t seen any such sign, and the employee had already begun filling my order—indicating either it’s not an actual policy or she hadn’t been trained on it.
When I asked for clarification, his tone quickly turned defensive and dismissive. At one point, he said, “It doesn’t matter,” and interrupted me mid-sentence. He continued by saying that he hand-makes the ice cream and needed it for the weekend. Several of his remarks stood out, including:
“I don’t like to give out large chunks” (despite offering half-gallon sizes), and
“I’m gearing up for the weekend and I have to have it.”
The entire exchange left me with the impression that he simply didn’t want to fulfill my order. As an Asian American, I couldn’t help but wonder if that played a role in the abrupt and dismissive treatment I received. My non-Asian family member—whom the ice cream was for—was equally surprised and mentioned she’s previously purchased multiple quarts and even half gallons of the same flavor from this location without issue. I also checked Bruster’s website afterward and found no mention of limits on order sizes or quantities.
To provide full transparency, I’ve attached the video of the interaction. Due to upload limits, it’s split into three parts, but it clearly captures the tone, wording, and manner in which the situation was handled.
As for the ice cream itself—it was okay. Nothing memorable, but not bad. Unfortunately, the customer service completely soured what should have been a simple, celebratory experience.
****Response to reply****
If it is true that your store no longer offers half gallons or 2-quart sizes of the same flavor, I have several concerns:
1: Is there no signage stating this?
2: Does your menu still list and price them?
3: Are there window ads showing those sizes?
4: Do your store and corporate websites still show them available?
5: Did the employee at the window know nothing about this policy?
I am someone who values grace, and I considered that perhaps the interaction I had was due to a bad day. That’s why I waited a few days before leaving my initial review. However, even if that were the case, it does not excuse the tone or attitude that was directed at me.
As a fellow business owner, I understand the challenges that come with customer service. But if I or any member of my staff had behaved the way you did, I would have been embarrassed. The defensiveness and dismissiveness I experienced is what prompted my review — not simply the issue with the product.
If your store has implemented a different policy from what is advertised, it is your responsibility to clearly communicate that. Outdated promotional materials should be removed or updated to reflect current offerings, and your staff should be properly informed of these policies to avoid confusion.
Lastly, I have contacted the franchisor regarding this experience to better understand whether franchisees are permitted to deviate from corporate policies.
I hope this feedback is taken in the constructive manner it’s intended.
… moreI typically don’t write reviews unless my experience is either exceptionally good or extremely bad. Unfortunately, in this case, it was the latter. I debated whether to post this and even gave it a few days, but ultimately felt it was necessary to share due to the unnecessarily rude and defensive customer service I experienced.
I visited Bruster’s for the first—and likely only—time as part of a birthday celebration. I ordered two quarts of the same flavor of ice cream. The young woman who took my order was polite and helpful, and everything initially seemed fine. As she was preparing the ice cream, a man (possibly the owner or manager) approached her, speaking in an animated tone. He then came to the window and informed me that he couldn’t sell me two quarts of the same flavor.
His explanation was vague and confusing (please refer to the attached videos for context). I was caught off guard and tried to recall if I had missed any posted policy limiting how much of one flavor could be purchased. I hadn’t seen any such sign, and the employee had already begun filling my order—indicating either it’s not an actual policy or she hadn’t been trained on it.
When I asked for clarification, his tone quickly turned defensive and dismissive. At one point, he said, “It doesn’t matter,” and interrupted me mid-sentence. He continued by saying that he hand-makes the ice cream and needed it for the weekend. Several of his remarks stood out, including:
“I don’t like to give out large chunks” (despite offering half-gallon sizes), and
“I’m gearing up for the weekend and I have to have it.”
The entire exchange left me with the impression that he simply didn’t want to fulfill my order. As an Asian American, I couldn’t help but wonder if that played a role in the abrupt and dismissive treatment I received. My non-Asian family member—whom the ice cream was for—was equally surprised and mentioned she’s previously purchased multiple quarts and even half gallons of the same flavor from this location without issue. I also checked Bruster’s website afterward and found no mention of limits on order sizes or quantities.
To provide full transparency, I’ve attached the video of the interaction. Due to upload limits, it’s split into three parts, but it clearly captures the tone, wording, and manner in which the situation was handled.
As for the ice cream itself—it was okay. Nothing memorable, but not bad. Unfortunately, the customer service completely soured what should have been a simple, celebratory experience.
****Response to reply****
If it is true that your store no longer offers half gallons or 2-quart sizes of the same flavor, I have several concerns:
1: Is there no signage stating this?
2: Does your menu still list and price them?
3: Are there window ads showing those sizes?
4: Do your store and corporate websites still show them available?
5: Did the employee at the window know nothing about this policy?
I am someone who values grace, and I considered that perhaps the interaction I had was due to a bad day. That’s why I waited a few days before leaving my initial review. However, even if that were the case, it does not excuse the tone or attitude that was directed at me.
As a fellow business owner, I understand the challenges that come with customer service. But if I or any member of my staff had behaved the way you did, I would have been embarrassed. The defensiveness and dismissiveness I experienced is what prompted my review — not simply the issue with the product.
If your store has implemented a different policy from what is advertised, it is your responsibility to clearly communicate that. Outdated promotional materials should be removed or updated to reflect current offerings, and your staff should be properly informed of these policies to avoid confusion.
Lastly, I have contacted the franchisor regarding this experience to better understand whether franchisees are permitted to deviate from corporate policies.
I hope this feedback is taken in the constructive manner it’s intended.
Allison Rieger
this was $13 for one scoop in a waffle cone and a banana split. i’m tellllling you don’t even waste your time in line or money here.
… moreM G
Really enjoyed a delicious cookie dough ice cream in a waffle bowl. Perfect creamy soft consistency, fresh flavor. Especially grateful to find several dairy free options on the menu. The oatmilk cookies and cream was fantastic.
Staff member at the drive thru window was pleasant and friendly. Will definitely return again.
… moreStaff member at the drive thru window was pleasant and friendly. Will definitely return again.
Kevin & Kimberly Perkins
I just went to Bruster’s in Georgetown. Even though they don’t close until 10:00, all the lights were off and only the open sign was on. When we ordered, we couldn’t get a milkshake because they were out of milk, then tried to order a blast and they said “they were out of blasts”? All blasts? Really? So I ordered a chocolate marshmallow 2 scoop in a waffle cone. What I received was
a single scoop of plain chocolate in a cup and it tastes completely like coconut not chocolate! I could not be more disappointed in service and ice cream and lack of attention of these employees. Will not visit there again and don’t recommend it at all.
… morea single scoop of plain chocolate in a cup and it tastes completely like coconut not chocolate! I could not be more disappointed in service and ice cream and lack of attention of these employees. Will not visit there again and don’t recommend it at all.
LadyD 77
Went to Nathan’s for a beef hot dog. Ummm I was feelin a lil foggy so I thought I’d leap and get a chili cheese hot dog …. wrong decision☹️!! I should’ve just stuck with cheese, mustard and relish. The chili messed up my whole experience. It was runny and had an odd taste. Imma pass on that…. Welllppp, I’ll know next time.
… moreA.J. Monahan
Last week, I took my granddaughter for a Dino Sundae, her favorite. I was informed, when we drove up to the window that they were out of the Dino cookies. I was not charged less for the item, so I asked the cashier if I could at least have a coupon for the next purchase. He agreed, and handed me a $2 off coupon.
I didn’t look at the coupon, as I assumed it was just a general $2 off. However, today I went through again only to realize that a. they still didn’t have any dino cookies, and b. the coupon was for $1 off of two separate items that we never order.
When I explained to the cashier what had happened last week, and that I hoped to use the coupon anyway, she quickly called over someone that I assume was the manager. He asked if I had a receipt, which I did not, and then very rudely exclaimed that he wouldn’t honor the coupon.
When I told him that this would be our last visit to the store, he simply said “okay” in a very curt manner.
After receiving part of my overpriced order, I asked the female cashier for his name (Ben). He then came to the window with the remainder of my order, and began with, “So let me get this straight” in ,still, a very rude tone. I stopped him before he could even finish.
To whom I assume to be new owner of this establishment, I was a very regular customer of the old owners, but I will never return. If Ben is your choice of manager you might consider getting him some customer service training, or even reconsider the choice all together. He will drive more good customers away! That is a guarantee! Definitely not the Dino cookie that disappointed, but horrible customer service and interaction. FYI coupon was not buy one get one free waffle cone!
… moreI didn’t look at the coupon, as I assumed it was just a general $2 off. However, today I went through again only to realize that a. they still didn’t have any dino cookies, and b. the coupon was for $1 off of two separate items that we never order.
When I explained to the cashier what had happened last week, and that I hoped to use the coupon anyway, she quickly called over someone that I assume was the manager. He asked if I had a receipt, which I did not, and then very rudely exclaimed that he wouldn’t honor the coupon.
When I told him that this would be our last visit to the store, he simply said “okay” in a very curt manner.
After receiving part of my overpriced order, I asked the female cashier for his name (Ben). He then came to the window with the remainder of my order, and began with, “So let me get this straight” in ,still, a very rude tone. I stopped him before he could even finish.
To whom I assume to be new owner of this establishment, I was a very regular customer of the old owners, but I will never return. If Ben is your choice of manager you might consider getting him some customer service training, or even reconsider the choice all together. He will drive more good customers away! That is a guarantee! Definitely not the Dino cookie that disappointed, but horrible customer service and interaction. FYI coupon was not buy one get one free waffle cone!
Melissa Brady
Bruster’s is a fav of mine. Ice cream taste is way better than store bought & for sure better than DQ etc. Like how there’s so many flavor options each day. My only complaint is when I get a pint size to take home, there’s always a big empty void almost every time somewhere in the container. Please push the ice cream into the container to confirm no empty voids. Thank you.
… moreJohn Morgan
Went with my family. Just a heads up. You will be ripped off. For one regular scoop of Ice cream you can buy a big tub of ice cream at any store. Not only. The scoop was no lie 2 bites of ice cream. The scoop was tiny small the manager said. Well you should’ve bought a bigger one. Really? Well I’ll have to go to my bank to ask for a loan to do that. Almost. Their ice cream is sucks. DQ is way better. Don’t waist your time here.
… moreAmanda
OMG!!! Almost $4 for this single scoop and you can see the bottom of the cup still!!! What a rip off! Not happy!
Response to owner… thank you for the response but as a customer, I felt ripped off for the price I paid for this mini scoop of ice cream that could be for a child… but I am an adult and ordered a small. Two of them in fact.
… moreResponse to owner… thank you for the response but as a customer, I felt ripped off for the price I paid for this mini scoop of ice cream that could be for a child… but I am an adult and ordered a small. Two of them in fact.