Nancy Wong Shek
We were in Connecticut in December for a college pal’s wedding drove by a Bruegger’s Bagels for breakfast. There was a good selection to choose from on the menu. We had asked if they could get a Brunch Box ready for the following day for the wedding party. The individual behind the counter who was prepping our food, was so friendly, and told us she informed her boss and he was ready for us to pick up the next day.
Our Bruegger’s Bagels order was delicious. Made fresh and daily, truly a wonderful experience for the waiting and asking any questions and comments. They were accomodating with the order even though we felt this could be last minute and wasn’t sure if they would be available. The other individual behind the cashier. I wasn’t feeling too well that Friday morning- she helped me place a double tea bags in my cup and was very friendly too.
All payments accepted. Location is in a shared parking lot. Thank you for your help.
… moreVincent Veltri
I went there around 10 which I know is late morning but I think you should still expect to be given fresh bagels at that time. Mine were cold and hard. Also I don’t like the size of the bagels one is too little and two are too many I wish they just had standard sized bagels
… moreChris
This place has gone significantly downhill over the past few years. Not only have the prices drastically increased, but the service and caliber of the employees is disappointing. This morning I went to Bruegger’s and got three bagels with cream cheese and two breakfast sandwiches. As the employee was cutting my jalapeño bagel, he suddenly dropped it on the floor as he had cut himself with a knife. He ran into the back room, only to leave me with no one to complete my order. After a few minutes, another worker was assigned to me. He looked at me with a blank look in his eyes, as though he had no idea what was going on. My entire order came to $35. when I brought the sandwiches home, my boyfriend and I were disappointed to see that his farm house had no cream cheese on it which is part of the ingredients. I then opened my jalapeño bagel only to see that it barely had a smudge of cream cheese on it. It also was not toasted. Despite the fact that I love the bagels, I will not be returning anytime soon.
… moreBobby’s
Had the worst customer service experience! They had a major attitude issue ! Theplace has gone way down hill! Will never go back! Their bagels aren’t very good anyway! If I could give them a zero I would! Avoid this place, better bagels and service elsewhere! Terrible!!!
… moreMariana Di Giacomo
Delicious savory bagels. The coffee could be better. The reason for the 4 stars is that after three times going there and asking for a cinnamon sugar bagel with butter, it always ends up tasting like garlic (you can see the garlic flakes in the pic). I have had cinnamon sugar bagels at other Bruegger’s locations and they’ve been amazing, so I was pretty disappointed at not being able to have my favorite order from this place taste good.
… moreAlex
Monday August 19, 2025 7:50am
Neither the man behind the food counter or the girl behind the register greet you when you walk in or help you. Standing in a haphazard line at the register for five minutes waiting to pay, while you’ve already been given the food is bizarre. I’m surprised people don’t just take the food and leave.
The establishment overall was extremely disappointing because they don’t honor coupon codes. Being a non-corporate location is not an excuse for poor service. They’re also not listed as a location when you want to complete a pickup/online order. The other 7 CT locations are. Must be another excuse for being non-corporate. So not only did I not get free bagels with the code, I was given stale bagels. Wasn’t asked if I wanted them sliced, toasted, with cream cheese…nothing. I wish I had never completed my purchase.
Don’t waste your time with the Orange Bruegger’s Bagels and PLEASE go to the SHELTON location. Their staff is so much kinder and more helpful. Their food is also better quality.
… moreAmber Caggiano
I came here 11am on a Monday and waited in line for over 20 minutes, by the time I got to the front, I saw they had maybe a total 15 bagels left and there were 3 people frantically trying to fulfill orders, also I asked for a caramel cold brew and got what tasted like old coffee (later saw on my receipt i was charged for an iced coffe???)The cherry on top is that it’s connected to a Jamba juice? it’s so strange. I don’t think I’ll ever return to this location
… moreA L ə X
Dozen bagels, cream cheese and box of coffee was like 20% less expensive than DD and about 150% more delicious…these bagels rock. Sorry if making the box of coffee that early was a hassle, the boys at Guitar Center really appreciated it
… moreSummer
I have been stopping here for coffee and bagel sandwich for several years and have been satisfied until recently. A few weeks ago I came in for my usual and I ended up taking a couple bites of the five cheese bagel and threw out the rest!! It was like crumbly days old bread, awful!! I will not be back. This is unacceptable and I never experienced this with previous owner! Either they don’t know how to bake or they used old bagels. I know it wasn’t fresh for sure! The previous owner got rid of leftover bagels at the end of each day. Being cheap hurts profits in the end.
… moreMelissa “Missy” Olive
The hours on both google and the website indicate a 6am opening. I got up early to get my child a special bagel for her birthday. It’s 13 minutes after and the doors are still locked. Staff won’t answer the phone. Clearly, the hours need to be updated or staff need to be monitored to ensure they open as indicated.
… more