Dalton Webster
Me and my partner are in the area for the Holidays and have been looking forward to coming to Braums for a while now since we don’t have any in our area. Our experience was anything but great. The guy at the register was very nice and respectful but the manager on shift was a different story. I asked if they had a certain type of ice cream and the cashier said that they didn’t have it anymore which is fine we can get something different not a problem. Then another worker was saying that they did have it then said once again they didn’t. Nobody seemed to know the true answer as if they had the flavor or not. We ordered our food and ice cream and spent a good amount of money here. We got in the car and my partner tried his shake and said that it wasn’t very good. I went up to the drive through and was very nice and explained what happened and the manager at the window gave us attitude saying that they couldn’t just remake it just because we didn’t like it. We were willing to give the shake back we just wanted it remade and the manager refused and was extremely rude and disrespectful. She said if we want a remake we had to buy another shake. Cheap beach couldn’t just remake a $3 shake after we spend nearly $50. This manager should be fired for her actions or at least retrained on how customer service works.That is not right I love Braum’s but I will never come back to this location ever again.
… moreAlexia Shannon
I wanted to get some food for my family on our way back to our hometown. Decided we wanted braums. When we got to the window they took a while to answer, no biggie. But when they did answer they weren’t paying attention so we went to the window. They asked if I wanted the chicken salad or the sandwich, I said the sandwich and asked for all the veggies but mayo for the sauce, they gave me only mayo AND charged me for the salad. I asked for a refund and had to wait 30 mins and had to go inside for it. We will NEVER be coming back to this location. Very disappointed and still didn’t get my food.
… moreLarry Lauder
Thought I would give it a try. The restaurant was not very clean. Garage was full tables dirty. Floor was filthy. Ordered double cheese. With chocolate milk shake. Came with crinkle fry’s. The Pattie’s were dry and not very warm. The fries were not very warm. The milkshake was tasty, thick and good. The hamburgers and fry’s have potential but on this visit I was very disappointed.
… moreDonovan Marroquin
I’ve had my fair bit of trouble when ordering from braums, but today was just sad. I start off by pulling up through the drive through and attempt to place an order for a bag of burgers. This led to the lady operating the speaker to give a passive aggressive huff which put me off as thats not the usual response you’d expect when asking for some burgers, but I wasn’t trying to start any trouble so I didn’t think to much of it. I then payed, received my order, and headed home. When I got home I pulled out the burgers to share with my family, and my niece bit into the burger then said something was off. We then opened the burger and found it to be severely burnt. I’m not sure if this was done on purpose or just coincidence but that initial interaction with the lady taking my order made me feel this was deliberately done as an attempt to get back at me for my order of burgers. I honestly can’t even say anything good about my order, experience, nor quality of service. 1/5 stars
… moreMichael S
We don’t live anywhere near a Braum’s, so when we road trip, it’s a go-to option. This one did not disappoint! I appreciate the patience of the cashier as we took forever to decide on a shake (so many flavor options). The only disappointment was that we did not have a freezer in the car to take pints of ice cream with us.
… moreLando
Braums is awesome. i have never left disappointed.
Point. Blank. If you are thinking about going GO!
JUICY TASTY BURGERS,FRIES, SOME ICE-CREAM and a few groceries all in one stop!? Count me in .
5/5
… moreNeeder75
They only reason I have 1 star is because when we asked for no salt the ASST. MANAGER Leah I believe, talked crap about us where we could hear. She was more worried about dancing around than making sure guests were taken care of. My husband’s chicken strips were hard and cold. There was enough mayo on each of our burgers for 3 burgers. We love braums but if management wants to treat their guests this way, we will go elsewhere!!!
… moreKat Lowry
Apparently, I hit the store at the wrong time of day – late afternoon. I think I got the leftovers from the lunch crowd. I ordered a small burger combo and a couple of chicken strips for my dog (my traveling buddy). The fries were nasty- cold and most were dark brown/severely overcooked. The chicken strips were cold and hard as a rock – the dog didn’t want them. The burger was ok. Unfortunately, I got the order to go, and was several miles down the road before I realized how bad it was.
… moreLaro
One of the best Braum’s I’ve been. The service was amazing and the food as good as always. This has a very stylish atmosphere; amazing!
… moreHoward Steffens
Last time, we got take out salads, lettuce was old and terrible.
This time, got salads to eat in, they were very small compared to previous visits.
Hope these weren’t the normal in the future.
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