Braum’s Ice Cream & Dairy Store

  4.4 – 2,525 reviews   • Ice cream shop

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Want some ice cream for the fridge? You can find Braum’s Ice Cream Vanilla Cups in our Fresh Market Grocery Store. These handy 3oz easy treats can also be found in tasty chocolate any time you’re craving. Grab a bag of 12 and share with family and friends. We are located on E NW Highway.

Longtime Oklahoma-based chain offering fast-food burgers, ice cream & a full range of groceries.

Braum's Ice Cream & Dairy Store 76051

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Store #128: 307 E Nw Highway, Grapevine TX – Braum’s

You can find Braum’s Ice Cream Vanilla Cups in our Fresh Market Grocery Store. … Dairy Products · Gifts · Groceries · Braum’s Online Ordering · Check Your Gift …

Braum’s Ice Cream & Dairy Store

Visit Braum’s today for a quick and delicious meal, an ice cream cone, or to pick up your groceries at our fresh market grocery store. Braum’s is open from …

Driving directions to Braum’s Ice Cream & Dairy Store, 307 E … – Waze

Braum’s Ice Cream & Dairy Store. 307 E Northwest Hwy, Grapevine, TX 76051, USA. (817) 329-2105 · braums.com/store/307-e-nw-highway-grapevine-tx. Closed now.

Reviews

Omar martinez
I visited the location in Grapevine today and the employees provided good customer service and were clearly trying their best. However, the experience was overshadowed by the manager on duty, Sophia. She was yelling across the room at the younger employees, telling them to hurry up and speaking to them in a very disrespectful way in front of customers.

As a manager for a large chain myself, I understand that presentation and leadership are extremely important. The way managers communicate with their staff reflects directly on the company. Unfortunately, the way she spoke to the team created a very uncomfortable environment for both the employees and the customers.

The staff looked nervous but were still trying hard to keep up with the pressure. No employee deserves to be spoken to that way, especially in front of guests. It was disappointing to see someone in a leadership position put their team down publicly like that.

I hope management addresses this because the employees seemed hardworking and deserving of respect.
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Linda Morones
Lady in front of us asked wanted to know if there were any nuts in a flavor and was considering ordering. No one knew. Finally one of the staff decides to get a taste test spoonful to see if they could see any nuts. She pulls it up and there’s a hair hanging off the spoon! I would have left then but but my granddaughter really wanted ice cream. After watching 3 employees stand around for a while ,I was finally asked what we wanted. I ordered her ice cream cone and it was ok. Mine however had runny soft ice cream in it. I asked if they had a problem with their freezer. She said, no why? I held out my cone and said cause this is all soft and runny! She just turned away and walked over to the cash register. We will never come back to this location!
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圈圈
To be honest, skip the burgers. They’re disappointing. I suggest you just stick to their ice cream, which is much better.
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Veronica Carrion
Their $8.99 double bacon cheeseburger special with fries and a shake is amazing. A good meal to share if you’re not a big eater. Their food is always fresh and their ice-cream is a favorite treat. Forgot something? No worries, they have a store you can shop for fresh produce, ice-cream, dairy and cheeses. Plus more.
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Loco Mick
Just went to Braum’s in Grapevine, TX again. We have been going there for years, and the experience is almost always aggravating. They usually get the order wrong, the service is usually poor, but today we were blown away by the service Mark gave us. We ordered 2 items, to be made in a specific way, he nailed it on both of them. This is the first time this has happened to us there in many moons. It was a very pleasant surprise not to have to explain over and over what we wanted, and he got it in one. Way to go Mark, thanks. You had no way of knowing, but today was our 43-wedding anniversary and you just made it a little better. The 5 stars are for you Mark, not the store as a whole.
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Claudia Pina
Horrible customer service and attitude from management. I came in with my niece to order food and ice cream for the family. They got my order wrong and did not accept their mistake or make it right. I ordered food, then my niece was going to order food while I ordered ice cream. My food came out and all ice cream was ready and they still couldn’t take her order. I asked management if they had someone to take her order and she said “no, we don’t have workers”, then she proceeded to finally take her order. Since my order was wrong and they didn’t want to correct it, I checked my niece’s order to make sure they didn’t mess up on that one too. The lady didn’t say anything but she gave me a look while I checked the order. Then I asked one of the guys for some ketchup and bbq sauce and she jumped in and told me “there’s already ketchup in her bag”, I told her it’s for me not for her, y’all didn’t give me any. Like man, you already messed up my order, gave me an attitude when I asked for it to be honored and told me you couldn’t, you give me a look for making sure the rest of our food is correct and when I ask for ketchup you jump in like I’m gonna take something from you. Definitely our first and last time at this location.
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Kelly Low
The food is good but the interior is dirty. Tables are gross nowhere to sit
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V
Good food. Everything seemed fresh. We had a strawberry chicken salad, jr cheeseburgers, chocolate cone, and chocolate shakes.
The salad had a lot of fresh fruit in it which made up for the salad dressing they forgot to give me. The jr cheeseburgers are just like the golden arches cheeseburgers. The ice cream was very good. They did forget to give us straws for the shakes.
Service was friendly as well but seemed rushed.
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James Lange
Came for a couple of shakes, ended up taking 32 minutes to make it through and order, extra 10 minutes for the shakes because the 3 workers working the front counter kept having discussions about the customers and how they don’t know how to correctly order. According to them it’s just the people that live in grapevine. When I called the lady out for trying to make me pay before I even ordered everything she claimed she was about to make my item right then, which she did with the most spiteful amount of topping she could muster. Screw this place. It’s a shell of what it used to be on Main Street. Kilwins and MS factory right around the corner, whataburger is next door.
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Matthew
They have a really nice market next to the ice cream shop/restaurant. The market has all of their ice cream products plus produce, snacks, and bags of ice. Love this place!
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