heather gomez
I’m so sick of KIDS that don’t wanna work running this place ! There is always an issue with my order not being made right or not having the right ingredients on whatever sundae I order . Then they get an attitude whenever you ask for a bag to put the ice cream in . My husband had an issue this evening and when he called to complain to the “manager “ even the manager “Taylor” was trying to scold him for not ordering it right . He ordered a banana split add pecans . The banana split comes with almonds so if he said add pecans that’s easy enough to understand just add pecans to how it’s already made , right!? Well they did not put the almonds and Taylor tells my husband he should have been more specific . Why????? My husband never said to take off anything . Also the employees were being rude and had attitudes When he asked for a bag and when he told them that the cone they tried to hand him was actually supposed to be in a cup the girl rolled her eyes and blew her breath out . When my husband called TAYLOR the so called manager , TAYLOR wasn’t trying to make anything right and wasn’t apologetic. Although I love the ice cream there, we had already stopped eating there for years due to the same thing nothing but kids run that place And you can tell none of them wanna be there. I’m sick of it I need to speak to a general manger about this location!!!!
… moreStephanie C
Wow. This place is disgusting, and the food was awful. Highchairs looked to have mold on them or something. The chicken club sandwich was not even edible and the chicken patty was discolored. The manger was rude and matter-of-factly when I received a grilled chicken sandwich and ordered a spicy fried chicken sandwich, which was disgusting as well. Yuck! Won’t be back.
… moreDavid Convay
The ice cream tastes incredibly fresh. The waffle cone came warm and crisp, with that buttery aroma that makes you pause before the first bite. Cookies and Cream is packed with chunks, Strawberry tastes like actual fruit, and the Chocolate Almond has the perfect snap. The shakes are thick enough to stand a spoon, and the banana split is generous and balanced.
… moreB. Smart
Braums is like every other fast food burger joint, pre-cooked, warmer held or reheated patties, fries may or may not be served hot, even on the same order. There wasn’t enough staff in the kitchen, 1 person, so I guess you have to be happy with what you get. The malt made it less disappointing than it might have been otherwise. Second visit to a Braums in recent months one in McKinney, one in Tyler, neither experience was anything to write home about.
… moreCheyenne Norrell
We ordered just a simple double scoop of chocolate ice cream in the drive thru. The ice cream had pieces of strawberries in it even though we didn’t ask for it. We went inside to ask them to remake and the cashier got an attitude with us and said “That’s just what happens. The strawberry falls in the ice cream.” We told her we didn’t want that in there. She took the original ice cream and threw it hard into the trash and glared at us while getting fresh scoops.
… moreBumbalina Buzz Buzz
1st time there tried the new mushroom Swiss double burger it was very pretty but only had like 3 mushrooms on it and the meat was very dry and chewy. My partner got the double cheese burger his meat was also dry but not as bad as mine. Said his tasted old. The service was very unwelcoming felt like a burden. The bathroom was worse one of the dirtiest nastiest bathroom I had ever seen. However the pluse side my burger did have a great amount of bacon.
… moreS Longworth
I just moved to Tyler so I am not too familiar with Braum’s. We entered and got in line. When we got to the register the cashier said she was the burger only register and we would have to get in the ice cream line (we were the only customers in the burger line at that point). What? Okay a large “3 family group” had just walked in and up to the ice cream counter while we were waiting so we had to get behind them. Then another family came in and the burger cashier came over and could all of sudden help them with ice cream??? Maybe she can serve ice cream at 8:01pm and not 7:59pm. My poor hubby is meanwhile sitting in the car waiting. No clue the rules of how to get waited on and too much trouble.
… moreMorgan Verzyl
I love this Braum’s. It’s a great Braums because the customer service is really great. I am sometimes picky eater, and I get a number four instead of in the tinfoil wrap I get it in a box and they are always very accommodating whenever I ask, even though some people would perceive that as annoying I still really appreciate it. And the people there are goated .
… moreVictoria Sulak
The food came out in a timely manner: hot, fresh and the way I ordered, the customer service is good and the store is clean. Great visit.
… moreJason Farmer (Jasonf1984)
Employee was very rude, we came in at 8p and the girl at the counter just stared us down like we were bothering her. When we asked a question about the milk shakes she looked at me and the kids like we were stupid and barely answered us. Then she took forever to make our milkshakes. The milkshake was good like normal, but the employee was terrible.
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