Trenton Larkin
Braum’s
️ February 25, 2026
⭐️ (1/5)
This visit was extremely disappointing .
The store was dirty ❌, the ice machine wasn’t working , and customer service was practically nonexistent.
We stood at the ice cream counter for about 10 minutes ⏳ while 4–5 employees stood in a group conversation, clearly more interested in talking with each other than helping customers. No greeting. No acknowledgment. Lots of avoiding eye contact .
At one point, one employee even said, “Oh, I don’t even belong at the ice cream counter — I work in the kitchen.” That may be true, but customers standing there for 10 minutes should still be acknowledged or helped.
There appeared to be no adult supervision or management presence, and the whole interaction felt unprofessional and unorganized.
This location needs a serious overhaul — from cleanliness to equipment maintenance to basic customer service standards ️.
Very disappointing experience.
… moreTimothy Hoskins
I love going to Braum’s. Always friendly and I probably need an intervention. I can’t get enough of the holiday flavor milkshakes.
… moreVictor Barreda
The two people i dealt with this day, in the drive-thru had the most amazing customer service I’ve experienced in a while. We got 3 bags of burgers and all 15 were so good. At least my 2 were.
… moreMystraunt
Ive never been to a braums this stingy with fries. They put like 15 fries in your chicken dinner and call it a day, even if you specifically ask for a large fry instead. Jesus Christ how hard is it to put more than 10 fries in a dinner. This isnt a one off occurrence, otherwise Id assume its a coincidence. This has been rhe past 20 orders in a row. Ive literally never had this issue at any braums besides this one
… moreDarrell Ware
I order a banana split.. little did I know, It would include HAIR, AND ICE CREAM CONE.. Not 1 person working were using gloves but their bare hands and no one had a hair net. You have someone makimg ice cream with random hair falling in peoples stuff.You definitely lost me! Very UNSANITARY AND DISGUSTING!!!!
… moreEnola Lunsford
This morning we again tried getting breakfast at this location. My sausage/egg/cheese muffin was horrible. The bread was not even toasted and meat was dried out. My husband got a sausage biscuit that is so bad that we won’t even feed it to our dog. To be honest, the only thing this store is consistent on is their sodas. They have the best coca cola’s.
We have now decided we are done getting anything here except coke’s. Thank you for reading.
… moreChar of Heart
Braum’s is not just ice cream. It has a fresh market, little food store, great burgers that have never given me stomach issues, and other similar desserts. Never had a problem with any Braum’s ICE Cream & Dairy.
… moreMarcia Beaton
Im not kid – but their birthday cake ice cream sure made me feel like one!
They also have a ripple ice cream that tastes like the most butterscotchy(thats a word now) ice cream ever. The folks there may also be sweeter than their ice cream. This is a ‘do not miss’ place.
… moreMonsta Lee
I don’t have photos because I considered the store to be clean because of the outside look WRONG. Good lawd the station that keeps all the ice cream topping was extremely nasty and filthy. My wife and I came in to get a Sundae yet after seeing the filth we decided to buy our own and make it at home. With all the employees standing around the county you would think one of them would be trying to clean or sweep the store when Noone is in there. I just hate that all them young folks have no since of cleaning. When you know better you should do better and if they don’t care about how the store look in front of customers I can imagine what their own home looks like
… morekoti reddy nami reddi
Just visited Braum’s and had a really great experience. The service was too good, and the staff showed excellent hospitality from start to finish. The place felt welcoming, and everything-from the ice cream to the overall atmosphere-was enjoyable. Definitely worth the visit!
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