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Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Southern-inspired fast-food chain known for fried chicken & biscuit, plus signature sides.
Address and Contact Information
Address: 1277 US-421, Boone, NC 28607
Phone: (828) 262-9788
Website: https://locations.bojangles.com/nc/boone/1277-highway-421-south.html
Order and Reservations
Order: Order online
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Reviews
Richard :Grissom
Very negative experience, got the wrong food after having to verify our order a second time after initially ordering it and the employee gave us exactly what we said we didn’t have. Left a picture of my receipt and what was gotten. Not too bad but not the food anyone wanted to eat and then the other location on blowing rock road locks doors and has a line out to the street so we didn’t wanna wait 30 minutes for more “okay” food or turn around and head back to this sorry store. Along with all this, the food we got (which we didn’t order) was cold and poorly made
… moreDerek Wolfe
When you show up to a fast food restaurant and there is no line at rush hr …. ask your self why? Its because the food sucks ! Cold , small portion over charged and asked for a extra sauce with 3 large tender meals and got charged extra for the single sauce . Also no customer service AI completed your order through the drive through , what a joke , spend your money esle where .
… morejason catoe
Worst experience I’ve ever had at a Bojangles.
There was a white female employee—who I assumed was the manager—allowing orders to pile up while the kid working up front struggled alone. She was cursing loudly while making biscuits, complaining that she had to start lunch while still handling breakfast. When a customer mentioned the delay, she argued with him.
This was extremely unprofessional behavior, and if she is the manager, she should be held accountable. Completely unacceptable experience.
… moreThere was a white female employee—who I assumed was the manager—allowing orders to pile up while the kid working up front struggled alone. She was cursing loudly while making biscuits, complaining that she had to start lunch while still handling breakfast. When a customer mentioned the delay, she argued with him.
This was extremely unprofessional behavior, and if she is the manager, she should be held accountable. Completely unacceptable experience.
Brayden
This was one of the worst experiences I’ve ever had at a Bojangles. The food line was a complete disaster — backed up, slow, and totally unorganized. It looked like they had what seemed to be a 16-year-old kid trying to run the entire place while the so-called manager stood around arguing with customers. Instead of stepping in to help, the manager chose to yell and even cuss out the teenager who was actually trying to work.
It was unprofessional, chaotic, and honestly embarrassing for a business. If this is how the management runs things, it’s no surprise everything was falling apart. This location seriously needs new leadership, because what I saw today.
… moreIt was unprofessional, chaotic, and honestly embarrassing for a business. If this is how the management runs things, it’s no surprise everything was falling apart. This location seriously needs new leadership, because what I saw today.
Spencer
Mistakes happen, how they are rectified makes or breaks an experience. The new AI system messed up my order, missing a “bird dog“ sandwich. The screen did not show my full order, just a price, which is what the AI assistant read back so I had no way of knowing the issue until I got to the window.
While explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
… moreWhile explaining to the old lady who took money in the drive-through, she grabbed the bag from me, closed the window, and walked off (not only incredibly rude, but a health code violation to take food back in that had already been handed out as well). When she came back, she said that I had not ordered the second bird dog (Which I had, as they are advertising a 2/$5 dollar special) and that I could pay for a second one if I wanted it. I tried to explain that that would be more expensive since it would be an “à la cart” order instead of the special, Then she again closed the window and walked off without acknowledging that I was even speaking. WILD.
She returned with a manager that couldn’t have been over 20 years old who told me AI had not heard me and that I could buy another one if I wanted it… Again, I explained how that would have me paying more than what I ordered, and that since it was an issue on their end, I was hoping they would rectify it. Then, she started to insinuate that It was my fault by asking “did the drive-through not read your order back to you?”. After my wife and I both exclaimed “no”, she seemed baffled and offered no solution.
Trying to steer the conversation in a more productive direction, I mentioned that I own two businesses, and understand that mistakes happen and that just throwing the missing sandwich in the bag would make us whole, keep their drive-through line moving, and not generate the negative review you are reading. Apparently, it did not make sense to them to eat the <$1 Food cost to retain a customer, so my wife and I just went on our way since we had kids in the car needing to go down for naps.
Absolutely would not recommend eating here. Clearly they don’t care at all about the customer and when we got the fries opened up, not only were they undercooked, but also cold lol. No use trying to get that fixed. All I can do is warn you.
Michael Casile
Food was excellent. A little more expensive in a different menu than the Bojangles in the eastern part of the state and no senior discount. But the Bos excellent food is still 100% there
… moreStephanie Maddux
Tell me how I’m the only car in line and still have slow service and get a burnt biscuit and the wrong drink? At 3:40pm on a Tuesday afternoon right before Thanksgiving so it’s almost a ghost town but they still can’t get it right. Corporate needs to bounce in and see just how bad this relatively new bojangles is doing
… moreMichelle Mcclure
This location is the absolute best. Even though they just remodeled the one 321 the 2 don’t even compare! Fresh hot food anytime of day. Friendly staff to! I stopped at the other location the other night just out of convenience (it was 25 minutes before closing) ordered a sweet potato pie and was told they were not making any more for the night. Went to my normal Bo’s on 421 and they were happy to make my order. Thank you guys, y’all rock as always. Lesson learned, won’t make the same mistake twice! Sometimes it’s just the little things!!!
… moreClaire Todd
Food excellent, staff friendly and very knowledgeable. Great for a quick visit through drive thrus without any wait. Food hot!
… moreDaniel Reels
I drive a truck. This bojangles is the only place I can park from traffic. There is a bunch of rude, immature young kids that run that place. It takes forever to get served. Than when they serve you they don’t greet you or anything. They just stand there and look at you. They over season there fries and the food is pretty much nasty. Most of the time the lobby is close but there is no sign say so, so they just look at you from inside. Only the drive thru is open which I can’t go through. This place needs to do better with customer service.
… more