Stacy Barker
I stay in hotels all over the US as part of my job. Various cities and hotel brands. When I do I usually eat and drink at the hotel bar or restaurant. This restaurant has absolutely the worst service. I’ve stayed here twice now in the past month and the bartender/server is awful. She hates customers and her job. She yells at you from behind the bar to your table for your drink order then doesn’t deliver it, she sets it on the bar for you to pick up, if I wanted counter service I’d go to Chipotle. Acts like it’s a chore to take any food orders. Ask for a water…eye roll, I guess that’s too much. Customer service is not her first language. The Hilton brand should be better than this. I will not be eating or drinking here again.
… moreJerome Morgan, Jr.
I recently dined at The Lab Bar and Kitchen and had a mixed experience. The chips and queso were absolutely delicious – perfectly crispy chips and rich, flavorful queso. However, the beef brisket tacos were a bit of a letdown. The meat was dry, and the taco shells were a little tough. Despite this, the service was friendly and the ambiance pleasant. With a few tweaks to the tacos, this place could easily earn 5 stars. I’ll definitely be back to enjoy the queso again!
… moreTimothy Hand
Service is slow and inconsistent likely due to staffing. The food is moderately priced standard Sysco quality basic food. There is nothing special on the menu and no real attraction to this restaurant other than being the only option in this Hilton.
… moreR G Peck (黒金)
More than what you would expect from a hotel based sports bar- do try their lemon drop martini!
… morePatti McMullen
Outrageously over priced. Pepsi products $5 for one smallish glass. Ordered Ceasar salad which was very good and plenty. For 2 soft drinks and salads, including tip was $71. This is a bar and grill, not Ruth’s criss. Service was slow. Won’t go back.
… moreWillie Harris
My server Takayla was the best! She was friendly and very attentive. The food was great but the barstools are very uncomfortable!!! Great atmosphere though. I will be back.
… moreR. D.
Dark place, but I like low lighting. Food is not served hot: queso, soup. Draft beer not available when I was there. Looks like they are getting it set up though. Service is lacking: timing and friendliness. Great French fries. They are huge and tasty. The turkey panini was just okay. Not pressed long enough so I just took the bread off.
… moreRandy Stoddard
We were very disappointed with the food. Service was average since we had to wait more than usual at the table to get our order in. The wine was very very cheap. At least the server was good to not charge it. The food was poorly executed, the burger was dry and medium at the same time… how’s that happening?
The place is very nice and the ambiance was good. We loved the design but the food was not good. I was expecting more, for sure. At the end of the day, it was hotel food, not a stand-alone restaurant.
… moreSteven Spada
I got a bowl of tomato soup. My first bite was disgusting, I mean like someone opened a can of pasta sauce by accident and poured it into a bowl then decided to rectify their error by serving it alongside some stale store-bought crackers. While I didn’t notice it on second bite the bowl was chipped, at that point my passive grin-and-bare it attitude changed to one of “this is a major safety issue”. I’m lucky I didn’t swallow any of the shards of the bowl. The service was good, waiter did comp us for the “soup” and genuinely apologized promising to throw the bowl away, I still do feel bad for him. The Lab used to be so good prior to the pandemic, it used to be one of my favorite places to eat, I’m so sad.
… moreAnn Cottle
Service was not friendly. A smile from your server goes a long way. They were slow and forgetful. I understand if staff is overwhelmed by a busy restaurant. But it was not busy at all. Also, waitstaff are supposed to be servers and bartenders. I think that is a lot of the reason for the lack of happiness and attentiveness.
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