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Address and Contact Information
Address: 50 Buffalo St, Hamburg, NY 14075
Phone: (716) 413-8777
Website: https://www.blacksmokebourbon.com/
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Black Smoke Bourbon Bar
As a family-owned bourbon bar in Hamburg, we offer a welcoming atmosphere with a curated selection of bourbons, from timeless classics to unique finds. Join …
Black Smoke Bourbon Bar (@blacksmokebourbonbar) – Instagram
4478 Followers, 109 Following, 831 Posts – Black Smoke Bourbon Bar (@blacksmokebourbonbar) on Instagram: “Speakeasy Of The Past, And Drink To Tomorrow “
Black Smoke Bourbon Bar in Hamburg review – Facebook
Kerry and I decided to check out the “NEW” Black Smoke Bourbon Bar in the village of Hamburg. It’s a very well designed place.
Reviews
Jason Araujo
My lady and I really enjoyed this spot. The salad was fresh, and the pretzel bites were phenomenal. They cooked the burger perfectly—everything tasted spot on. And let’s not forget the drinks; they definitely got the job done! We will definitely be back. 10/10 recommend
… moreEmily Elliott
It’s really cool to see a former classmate accomplish big things! I saw a promotion for “fellas night” offering 20 wings for 20$. I gathered a few of my girlfriends, we bought fake mustaches and joined in on the deal! The staff thought it was hilarious. The atmosphere was pretty laid back. The place itself was very clean, put together and seems to be really well cared for. Friendly and attentive staff is worth mentioning as well!
Now the important part.. the wings. They were some of the best wings I’ve had in a while. They were golden and crispy, not too saucy and had such a great flavor. If you need a new wing spot Black Smoke is your place
… moreNow the important part.. the wings. They were some of the best wings I’ve had in a while. They were golden and crispy, not too saucy and had such a great flavor. If you need a new wing spot Black Smoke is your place
J
We made a reservation on 1/28 for a party of 18 for our annual Galentine’s brunch planned months in advance. We chose this restaurant specifically for the brunch menu and drink specials advertised on the website at the time. When we arrived, we were told there was no brunch menu and it had changed “a couple months ago.” Several other tables were asking the same question, so we clearly weren’t the only ones misled.
Service was extremely disappointing. Drinks weren’t refilled, we had to repeatedly ask for water and condiments, and no one checked on us after food was delivered. When I asked to split the bill into two checks (knowing there was automatic gratuity), the server seemed annoyed. The final bill was delayed and then the card amounts were mixed up, adding even more time. We spent almost $550 with $84 tip which easily could have been higher if we were attended to.
Both the server and manager acknowledged poor staffing but offered no real resolution except they were short staffed. The manager suggested I message them on Instagram and he would have his son send a gift card. While the drinks and music were enjoyable, the poor service completely ruined the experience.
I understand staffing challenges; but accepting a reservation for 18 without the ability to properly serve the table is unfair to both guests and staff. Sadly, this embarrassing and should have been a special annual event.
… moreService was extremely disappointing. Drinks weren’t refilled, we had to repeatedly ask for water and condiments, and no one checked on us after food was delivered. When I asked to split the bill into two checks (knowing there was automatic gratuity), the server seemed annoyed. The final bill was delayed and then the card amounts were mixed up, adding even more time. We spent almost $550 with $84 tip which easily could have been higher if we were attended to.
Both the server and manager acknowledged poor staffing but offered no real resolution except they were short staffed. The manager suggested I message them on Instagram and he would have his son send a gift card. While the drinks and music were enjoyable, the poor service completely ruined the experience.
I understand staffing challenges; but accepting a reservation for 18 without the ability to properly serve the table is unfair to both guests and staff. Sadly, this embarrassing and should have been a special annual event.
Mallory Howard
I recently visited Black Smoke for the first time last week. Just by first impression of walking in, beautiful establishment. Shane and Chrissy and the whole family put in the time and work to make the place esthetically pleasing.
Service was quick. We didn’t have to wait for a table. Waitress was friendly and kind. Food came quickly as well as drinks. Great selection. Food was top of the line. I love a good wing and wine.
I will definitely be making this a restaurant I visit often and recommend to anyone who asks where to go.
… moreService was quick. We didn’t have to wait for a table. Waitress was friendly and kind. Food came quickly as well as drinks. Great selection. Food was top of the line. I love a good wing and wine.
I will definitely be making this a restaurant I visit often and recommend to anyone who asks where to go.
Kerry Meckes
We had a great time! The drinks were excellent, and the bartenders and waitresses were friendly and attentive. We went to celebrate my brother’s 40th birthday and couldn’t have asked for a better experience. It was a bit warm inside, so no need to overdress. We never felt rushed and were able to fully enjoy the night. We’ll definitely be back.
… moreScott Emerling
This was our first time at Black Smoke and it won’t be our last. My wife has the Dill Chicken sandwich and I had the steak sandwich. The sandwiches were delicious, very tender meat and savory. We both upgraded our sides from fries to salads. The food was great. We each had the seasonal cocktail called the Campfiresong Song. It was delicious too. The service was very good. The atmosphere was good, not too loud. We were both very happy with our meals.
… moreChrissy Stewart
My friends and I went to Black Smoke during our break. The owner greeted us and welcomed us into the establishment. We had the best time. The staff totally got our sense of humor too ! The food was amazing, the drinks were even better! Highly recommend! We will be back for sure 🙂
… moreDomThe Palmer
Had a large group here for a birthday, staff was very accommodating. Just a good hang in general, food was great from simple apps to some complex entrees. Tall guy with glasses served us, the cocktail menu was solid and they could deliver on classics. We will definitely be coming back in the summer to check out the patio and rooftop bar.
… moreSalehah Carothers-Abdullah
A reservation was made in late January for a Galentine’s Day brunch for 18 people. The day of the brunch, there was misinformation about brunch which not only confused my group but other customers that were there for the same purpose.
Service was terrible and slow. My group was not checked up on once food was served. Drinks were not served promptly either. When the complaint was made, it was stated that the restaurant was short-staffed that day and it was mentioned that they would give a gift card for a next visit. My friend that coordinated this reached out to the restaurant in numerous ways to find out how to access this gift card. She was ignored multiple times. My friend then went back to the restaurant and was told management was not there. When she finally did speak with owner Shane, he was very argumentative and did not seem to care to resolve the issue.
My friend then made a post about the awful experience and tagged the restaurant. She was then messaged by Alyssa who stated to maybe not come in the restaurant, asking for the owner and “bash” him when he is not there.
This is absolutely unacceptable. Short-staffed or not, things could have been communicated much clearer from the beginning. I cannot fathom a restaurant not caring about a bad experience that an especially large group had and not make it simple to resolve the issue. Instead, my friend has been dismissed and ignored. The level of unprofessionalism and lack of concern is alarming. I do NOT recommend this place to anyone. This place really needs to do better.
This review was also left on their facebook page but they blocked some of us from posting.
… moreService was terrible and slow. My group was not checked up on once food was served. Drinks were not served promptly either. When the complaint was made, it was stated that the restaurant was short-staffed that day and it was mentioned that they would give a gift card for a next visit. My friend that coordinated this reached out to the restaurant in numerous ways to find out how to access this gift card. She was ignored multiple times. My friend then went back to the restaurant and was told management was not there. When she finally did speak with owner Shane, he was very argumentative and did not seem to care to resolve the issue.
My friend then made a post about the awful experience and tagged the restaurant. She was then messaged by Alyssa who stated to maybe not come in the restaurant, asking for the owner and “bash” him when he is not there.
This is absolutely unacceptable. Short-staffed or not, things could have been communicated much clearer from the beginning. I cannot fathom a restaurant not caring about a bad experience that an especially large group had and not make it simple to resolve the issue. Instead, my friend has been dismissed and ignored. The level of unprofessionalism and lack of concern is alarming. I do NOT recommend this place to anyone. This place really needs to do better.
This review was also left on their facebook page but they blocked some of us from posting.
Molly Pastwik
What a wonderful place to be! My friends and I went for girl dinner and had a great time. Servers and bartenders are quick and attentive! Definitely will be back! 10/10 recommend
… more