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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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In 1995 founders Bruce Dean and Bob & Laurie Manley opened the first Black Bear Diner in Mt. Shasta, CA. Their mission was simple: create a fun and friendly atmosphere where the local community could enjoy huge portions of home-style cooking at a reasonable price. Today, we continue their mission at every Black Bear Diner across the country, as we passionately provide guests an outstanding experience. Our menu offers comfort food classics, and our entire menu is offered all day long. Whether you are craving pancakes at 8 pm or pot roast at 8 am – we’ve got something for everyone. Enjoy your meal in our family-friendly, cabin-themed diner with our welcoming staff or order to enjoy in the comfort of your home.
Easygoing chain serving familiar all-day comfort food & desserts in a woodsy setting.
Hours
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
| Sunday | 6 AM–10 PM |
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
Address and Contact Information
Address: 490 Las Gallinas Ave, San Rafael, CA 94903
Phone: (415) 295-7897
Website: https://blackbeardiner.com/location/san-rafael/
Menu Photos
Order and Reservations
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Reviews
Rajan Thapa
I’ve been to several other Black Bear Diner locations where the food and presentation are great, but this visit was a total disappointment. From the kitchen to the floor, this location is not meeting the standard.
The Food:
Salmon: Overcooked and incredibly dry.
Broccoli: Mushy, soggy, and completely unappetizing.
Chicken: No flavor or seasoning whatsoever.
Beans with Bacon: Had an awful taste—we couldn’t even eat them.
The Service:
To make matters worse, the customer service was not good. The staff seemed uninterested and unhelpful, making us feel more like an inconvenience than guests.
I know how good Black Bear Diner can be, but this specific location missed the mark in every category. I won’t be coming back to this one.
… moreThe Food:
Salmon: Overcooked and incredibly dry.
Broccoli: Mushy, soggy, and completely unappetizing.
Chicken: No flavor or seasoning whatsoever.
Beans with Bacon: Had an awful taste—we couldn’t even eat them.
The Service:
To make matters worse, the customer service was not good. The staff seemed uninterested and unhelpful, making us feel more like an inconvenience than guests.
I know how good Black Bear Diner can be, but this specific location missed the mark in every category. I won’t be coming back to this one.
Kyungmo Jae
The food was fine, but the service was extremely disappointing. When we arrived, we were told to wait even though the restaurant was not crowded. The table we were first seated at was not prepared with utensils, and the staff member who initially guided us never came back to take our order.
Later, another staff member (a younger man with a beard) came instead, and he was polite and helpful. When I asked again about sitting by the window, he kindly moved us there without any problem. His professionalism was appreciated, but it highlighted the poor attitude of the first staff member who seemed dismissive.
During our meal, we noticed other customers arriving after us who were seated immediately at window tables without having to wait at all. This inconsistency in treatment made us feel singled out and disrespected, and it came across as discriminatory.
Overall, while the food was good, the service left a very negative impression. Unless the staff attitude and fairness in seating are improved, I would not consider coming back or recommending this location.
… moreLater, another staff member (a younger man with a beard) came instead, and he was polite and helpful. When I asked again about sitting by the window, he kindly moved us there without any problem. His professionalism was appreciated, but it highlighted the poor attitude of the first staff member who seemed dismissive.
During our meal, we noticed other customers arriving after us who were seated immediately at window tables without having to wait at all. This inconsistency in treatment made us feel singled out and disrespected, and it came across as discriminatory.
Overall, while the food was good, the service left a very negative impression. Unless the staff attitude and fairness in seating are improved, I would not consider coming back or recommending this location.
Asha Patel
Great variety, excellent food, service and quality was very good specially the all sauce was so good
… moreAshley De Ramus
After a long day in the city with 3 kids it was absolutely perfect to come and sit in restaurant and enjoy some much needed food. We had the best service I’ve had in A LONG TIME!!! I didnt have to ask for one thing. Thank you for being on top of refills, bringing extra napkins, having great recs, and the custom ice creams for the kids. 10/10 service
… moreRuslan Lepak
I enjoyed a delightful family lunch at this restaurant. The inviting ambiance and exquisitely flavored dishes truly stood out. Although the service was a bit slow, the friendly staff and overall experience more than made up for it. A definite five-star experience!
… moreSera Keteca
Great food and ambience on Thanksgiving day. I would only suggest getting back the convenience of google/apple pay for your customers.
… moreXander
I ordered a steak dinner with fries and salad.
The steak had no color and was also a cheap touch cut for being a new york steak. It also did not have any flavor.
The fries came out cold and soggy also with no seasoning.
The salad was the only decent thing.
Atmosphere is non existent. The place smells like the carpets have not been washed in years.
… moreThe steak had no color and was also a cheap touch cut for being a new york steak. It also did not have any flavor.
The fries came out cold and soggy also with no seasoning.
The salad was the only decent thing.
Atmosphere is non existent. The place smells like the carpets have not been washed in years.
Reach
amazing food, very affordable and the portions are generous (and they encourage taking your extra food home). our server gerardo was very nice and gave excellent service. 100% will be back!
… moreBob Albee
If I could give the establishment a better rating I would. I absolutely love Black Bear Diner! Their chicken fried steak should go back to a 13oz and $13. But they can reduce prices soon. Hint hint. I’m happy to promote if they’re willing to reduce the prices asap. Again great place, food and people.
… moreAngela Xu
This was the worst service I’ve ever experienced at a Black Bear Diner in all my years of visiting locations across the country. The host (his name sounded like Mario) was extremely rude. He mistakenly seated another group ahead of us, yet refused to acknowledge the error. On top of that, he removed our name from the waitlist even though we were still standing in line. If he preferred to seat certain parties first for any reason, he should have communicated that clearly instead of treating us dismissively. Overall, it was a very disappointing experience.
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