Victoria Deloney
I frequent Black Bear diners when ever visiting friends in different cities as they typically do not disappoint. This was a terrible experience at the Elk Grove Ca location. We were seated in a booth where the seat looked like it had been slashed with a knife; and the vinyl fabric scratches as you try to move across the cushion. We only noticed condition of seats after the host abruptly walked away. As i was trying to see what side of table would work best for my friend who had a injured foot and wearing a surgical boot.Then the waitress came over to take our order. I asked if I could have honey with my coffee. My friend ordered lemonade. She brought the drinks but not the honey nor did she acknowledge she forgot it and walked away. I was resolved just to drink the coffee black, but when I picked up the mug the handle was sticky. I placed the coffee to edge of table and as she walked past our table, I guess that clued her to fact that she forgot the honey. When she came back with the honey, I told her the mug had something sticky on handle. She brought over another coffee, it was lukewarm. Our meal was delivered and I started to eat the eggs first. I ordered them over medium but they were over easy. We waited for her to come back and in the interim , I began eating the other items so those items did not get cold. Time passed and my friend , caught her attention and was able to wave her down and let her know my eggs were not cook correctly. She offered to bring more eggs but I declined since most of my meal was almost finished ; and I hate to ask food to be redone for obvious reasons. She returned to table with an order of cooked eggs and ask me how were the other eggs because she could tell since they had been broken open and spread across the plate. Then she said, I only ask “because most people don’t know how to order their eggs.” I told her the eggs white as well as yolks were not cooked. Then I informed her, I know how I wanted my eggs…with egg whites cooked and yolk slightly cooked; she stated yes. At this visit, we were never offered refills on our beverages or water, never offered extra napkins and had to request straws. I was deflated at this point and my friend was mad for me noting of the two meals I purchase, one was incomplete. Maybe more training is needed for waitress Baily; and the manager should have never let staff use booths in such poor condition.
… moreIzzy H
Went here around 9pm. Restaurant closed at 10pm. We ordered coffee, all meat omellete with hash brown and a hamburger with onion rings. The food was good. Service was good. All the employees were busy cleaning and ready to go home. Our server gave us free coffee to go because he doesn’t want to waste a batch. Gave only 4 star because one of the employee started vacuuming near our table. We were fine for her vacuuming the other areas with no customers but she went on vacuuming near us while we were eating. We understand that they were about to close but we just wanted to have a good, quiet, and dust free meal.
… moreV. S.
Great experience! Brayan was a very attentive and friendly waiter. He not only kept checking in on our needs but I noticed he made sure to frequently check in on all his tables. The kids enjoy the food here and the ice cream seals the deal. Love the seasoned fries with ranch. Meatloaf was very tasty. I always try something different when I visit and have never been disappointed.
… moreNate V
Showed up with a group of 14 friends visiting from out of state and they did not have any seating available for our group which is fine cause we said we could sit at different tables but they said it would be an over 1 hour wait. We sat and waited for 15 minutes and in that time we saw multiple small groups of 1 and 2 people getting seated at tables that could fit 6 people. My spouse stated that she had had a similar experience at a Black Bear with her families the past. I don’t think I will be trying to seek out a Black Bear to have a meal at anytime soon in the future.
… moreAndrea G
My visit to Black Bear Diner was my first visit and also on my birthday, the food was amazing, the staff were wonderful and helpful, will be returning again!
… moreMichael W.
Black Bear Diner restaurants have enormous differences between locations, even in the same area. I remember I had very nice service at this Elk Grove location before. But my terrible experience in the Natomas Black Bear Diner stopped me from going to any Black Bear Diner for over a year until my friend wanna Black Bear Diner on the last Sunday. I went to the Black Bear Diner in Elk Grove, where I had a good experience, and I hope they’re still good. I ordered a Denver Omelette for lunch because I love breakfast food. My omelet is excellent, and the amount is generous. My friend enjoyed his sandwich as well. The best part is that I received excellent and attentive service. Thank you, Black Bear Diner Elk Grove. I am confident I’ll enjoy my meals at your location. I’m glad the good Black Bear Diner is in Elk Grove.
… moreEliel joy Rubang
The food is so good I would recommend coming here, Plus the people here are super nice
… moreJ Singh
Update: I feel the need to add some positivity to my review after communicating with the general manager, Mayra. It’s not often we encounter restaurants that value customer experiences and try to remedy the situation. At first I was hesitant to reach out, but I am pleasantly surprised. They seem to really care about their customers. Thank you.
Got delivery and no joke…I am currently waiting for the country potatoes from both dishes to COOK in my OVEN. What a waste of $72, still ended up cooking anyways. The potatoes were so hard and bitter, you would think they plated them raw. The only thing EDIBLE in my order were the biscuits and gravy. Never ordering here again.
… moreDenis Canuel
Great atmosphere but poor quality food. The place seemed good and for some reason the ratings are quite good but the consensus from the 5 of us was that it wasn’t worth it.
As you can see from the pictures, $127 for 5 very simple meals (and 2 sodas) is simply too much, especially for the quality.
Unfortunately I cannot recommend.
… morexee xiong
Calm and quiet evening. Waitress was friendly and patient. Food was good, lots of options to choose from. Table condiments were low or out so had to grab from the next table.
… more