KIM HILL
Loved it. So many choices, helpful polite crew. I wasn’t sure what to get, but the girls helped navigate the menu. My turkey cheese bagel was hot& delicious. My iced coffee was perfect..This drive through experience was exceptional.
… moreChris St John
I stopped in before work about 2 weeks ago and the drink I ordered was made incorrectly, after I brought it back they remade the drink, incorrectly again and the girl who helped me was rude. I contacted their customer service and informed them of this and they sent it to the owner of this location. She offered to give me another drink for free, which I stopped in for today. The cup has about 1 1/4″ of space between the the top of the cup and where they filled it with milk. I understand that this drink was “free”. But I’ve gone to this location 3 times for basically 1 drink, and it’s crazy because I still haven’t really received the drink I purchased in the first place. I will never come back to this location again.
… moreDelaynie Williams
I went through the drive through with my friend and we just got drinks. Upon pulling up to the drive thru the girl inside was very snappy when taking our order and was very rushy. When we got to the window we sat at the window before she took our payment for 5 minutes and there was only one other person ordering. There was no reason it took that long to take a payment. After Keyana (the girl who took the order) came to the window and got the payment was extremely rude and kept snatching everything out of my hand. When we got home I called and talked to the shift lead (whom I don’t know the name of) and she was just as rude when I was trying to bring to her attention that her employee on shift was being rude to customers. The excuse was “we were busy”. Two people doesn’t constitute busy. I would understand if they were a bit rushier if it was 4-5 people but even then it doesn’t mean have an attitude. Horrible attitudes for people who work in customer service.
… moreRandi & Chris Sehy
Not a sit down Biggby. Always friendly service. Best mochas in town
… moreAnna Stedman
We ask for extra, extra ice in our americanos and yet it is always melted by the time it passes through the window. Very frustrating. Other locations can manage to add the right amount.
… moreAmanda Clark
I have never tried any of the food so I cannot write this I’m sure it is delicious however I do get my coffee here quite frequently if I’m on this side of town always right on and everyone working here is always so pleasant
… moreSamantha Chamberlain
paid over $10 for items asked for a 24oz water was told no only 16oz.. will not be stopping here before work again if i gotta go somewhere else just for water to go with my super dry bagel
… moreHeidi Ann
This location used to be amazing, fast, nice and tasty, but since new management they have gone down fast! Waiting for forever for ordering, for the order and lucky if it’s the right order. Super frustrating when it was amazing and now this. Hopefully the new managers are seeing this and will make changes!
… moreMallory Madar (Kammymoku)
Not sure if employees are under stress from new owners or what exactly is going on, but we recieved terrible service here. One drink came with the outside of the cup coated in caramel, and the employee rolled their eyes when asked if they could please wipe it off. Then, the next drink was served hot instead of frozen (as ordered), which got another eye roll when asked to fix it.
Due to this terrible service, we left no tip, and heard the employer loudly yell, “Another non tipper!” After the drive thru window had closed.
An overall terrible experience, and we won’t be back – we used to be regular customers.
… moreAlen Novak
Normally I have a good experience here but lately it has gotten worse. Last time I was here I ordered a turkey ciabatta and an energy blast drink. I was the only one in line and my order took 20min, not exaggerating one bit, Pulled in :12 after and left at :32. My drink was wrong and they had to make it again but luckily they had the ingredients still prepared and that time it took only another min. And I don’t like how they hand you the card reader asking for a tip before I get my order. I’m not doing that again because I basically paid more money to wait longer and was late to work.
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