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✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Hibachi chain serving Japanese dishes grilled tableside by theatrical chefs.
Address and Contact Information
Address: 850 N Plankinton Ave, Milwaukee, WI 53203
Phone: (414) 270-0890
Website: http://www.benihana.com/
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Milwaukee – Benihana
At Benihana in Milwaukee, Wisconsin, our food is not only cooked it’s choreographed. You’ll find a dining experience unlike any other!
Benihana: Home
An unforgettable, immersive dining experience. A fast-paced feast for the senses, fusing Japanese tradition with our signature teppanyaki theatrics.
Benihana – Milwaukee, WI Restaurant – OpenTable
Benihana Milwaukee serves lunch and dinner. Lunch is Mon–Fri 11:30 am–2:00 pm. Dinner hours are Mon–Thu 5:00 pm–9:30 pm, Fri 5:00 pm–10:00 pm, Sat 4:00 pm–10:00 …
Reviews
Elijah Cook
Disappointed, 2/10
Benihana
Yall need to work on your staff service and attitude. They had a stank attitude and racist. When we brought up a food allergy their entire attitude shifted.
Also when someone has a food allergy they
SHOULDNT have to remind the server and the cook individually 5 times along with having to get the head chef. We originally asked our server Sebastian if he could tell the head Cook and he told us to tell our main Cook . Which is something that we obviously are going to do, but it’s part of the job as the server to let them as well. So he disregarded it and said “ he wasn’t sure.”
We looked up the Ingredients and the allergy was in the butter and fried rice. So all we asked was for one plate to be cooked separately from the rest. Once again the cook disregard and started cooking with the allergy item. Also 2 of those times we had to remind the cook after they started cooking. And still needed the head chef.
Also it’s my little brother birthday and they have no shout out to him after we told them.
No birthday special for dessert, barely any acknowledgment Outside of the couple that was next to us. The couple had the decency to wish him happy birthday after noticing the server didn’t!
No good service, forgotten items and completely overcharged. I won’t be going again.
We weren’t given bags or any complimentary items for the almost life threatening mishap with the cook, they actually gave bags to the couple next to us and completely regarded us. Once again feeling like a racial or personal issue they had with us from the start. And we still never got our sauce to go.
They also left a stem in our ice cream dessert after we had to ask about dessert that CAME with the meal. I felt like it was retaliation for us having a “food allergy”.
-TERRIBLE SERVICE
… moreBenihana
Yall need to work on your staff service and attitude. They had a stank attitude and racist. When we brought up a food allergy their entire attitude shifted.
Also when someone has a food allergy they
SHOULDNT have to remind the server and the cook individually 5 times along with having to get the head chef. We originally asked our server Sebastian if he could tell the head Cook and he told us to tell our main Cook . Which is something that we obviously are going to do, but it’s part of the job as the server to let them as well. So he disregarded it and said “ he wasn’t sure.”
We looked up the Ingredients and the allergy was in the butter and fried rice. So all we asked was for one plate to be cooked separately from the rest. Once again the cook disregard and started cooking with the allergy item. Also 2 of those times we had to remind the cook after they started cooking. And still needed the head chef.
Also it’s my little brother birthday and they have no shout out to him after we told them.
No birthday special for dessert, barely any acknowledgment Outside of the couple that was next to us. The couple had the decency to wish him happy birthday after noticing the server didn’t!
No good service, forgotten items and completely overcharged. I won’t be going again.
We weren’t given bags or any complimentary items for the almost life threatening mishap with the cook, they actually gave bags to the couple next to us and completely regarded us. Once again feeling like a racial or personal issue they had with us from the start. And we still never got our sauce to go.
They also left a stem in our ice cream dessert after we had to ask about dessert that CAME with the meal. I felt like it was retaliation for us having a “food allergy”.
-TERRIBLE SERVICE
Dazzling Who
So where do I start….. Food just down right not good. I don’t know what they call sushi here in the establishment but that was like a can of TUNA in a roll. The chief didn’t season the food. I requested season and butter on my seafood and he continued to cooked it as if I didn’t ask for specifics. Burned the RICE. Salad had horrible dressing. The soup was a broth with chopped onions and mushrooms basically. Oh yeah no need to add a tip 20% per person is automatically added!
… moreA J
Don’t waste your time or money here! Terrible service from super rude staff – not just one but every single person from the host to both servers. We had 2 full tables on our reservation. Both chefs were subpar on performance and chef quality, both tables had multiple food clarifications and one person didn’t get any chicken because they didn’t proportion it out. Then the smells were nauseating. There was a burning rubber and strong cleaning chemical odor throughout second floor and down the stairs. All that and it’s overpriced for quantity and quality compared to so many other hibachi restaurants.
… moreTatum Matlock
Despite the fact (as may other reviews have mentioned) it doesn’t seem like the building has been renovated since this location opened in 2000 and the building is basically falling apart, the food is really good I mean it’s Benihana and tastes like every other location in flavor and quality. I thought everything was also very clean despite it maybe looking not sparkling clean due to the age of everything (the windows, the carpet, etc). The service could be a better (I got the wrong size drink/they didn’t ask what size I wanted, they told us they were out of the tenderloin but came back and said never mind they had it. But I would say it’s on par with other locations. The restaurant is under new ownership and I think if they did some much needed renovations they could easily improve their ratings on Google. If you want a tasty hibachi meal and don’t need 10/10 (or even 7/10) atmosphere you’ll be in the right place!
… moreSarah Muwonge
***Edit: I would have posted this review on OpenTable, as I made my reservation there. But they deleted my reservation so I conveniently have no way of leaving a review there***
I was really looking forward to celebrating with a birthday certificate that Benihana sent me, but the experience ended up being very disappointing. The fine print required the certificate to be printed, which I unfortunately missed. When I showed the certificate on my phone, the server informed me I would need to physically print it and advised me to leave the restaurant and go to Walgreens to print it.
I explained that I was wearing a knee brace and physically could not do that, and asked if there was any flexibility. The response was rigid and lacked empathy. When I asked to speak to a manager, I was told she was the manager, but there was still no attempt to offer a reasonable solution or even acknowledge the inconvenience.
Policies are policies, but customer service is about how those policies are applied. The lack of compassion and willingness to help made me feel unwelcome, so I chose to take my business elsewhere to a similar establishment that treated me much better.
I expected more from a restaurant of this caliber. I have been coming to Benihana for over 20 years with family and friends to celebrate special occasions, including my birthday. Those visits created wonderful memories, which made tonight’s experience especially disappointing. When I choose to spend my money somewhere, I expect to be treated with respect. Due to the lack of flexibility and poor customer service, I will be taking my business elsewhere and will not be returning to this establishment.
… moreI was really looking forward to celebrating with a birthday certificate that Benihana sent me, but the experience ended up being very disappointing. The fine print required the certificate to be printed, which I unfortunately missed. When I showed the certificate on my phone, the server informed me I would need to physically print it and advised me to leave the restaurant and go to Walgreens to print it.
I explained that I was wearing a knee brace and physically could not do that, and asked if there was any flexibility. The response was rigid and lacked empathy. When I asked to speak to a manager, I was told she was the manager, but there was still no attempt to offer a reasonable solution or even acknowledge the inconvenience.
Policies are policies, but customer service is about how those policies are applied. The lack of compassion and willingness to help made me feel unwelcome, so I chose to take my business elsewhere to a similar establishment that treated me much better.
I expected more from a restaurant of this caliber. I have been coming to Benihana for over 20 years with family and friends to celebrate special occasions, including my birthday. Those visits created wonderful memories, which made tonight’s experience especially disappointing. When I choose to spend my money somewhere, I expect to be treated with respect. Due to the lack of flexibility and poor customer service, I will be taking my business elsewhere and will not be returning to this establishment.
Charles McHenry
Steak was made to my liking. Our Hibachi chef was somewhat entertaining and good spirited. Our server was a little inattentive and seating should be a bit more spaced out. You’re sitting extremely close to the table next to you. The more room would mean less seating at one time which would probably raise prices that are already a bit questionable. 20% gratuity is automatically added which I feel is ridiculous because there’s no incentive for excellent service due to the tip being instantaneous. So, tight seating, average service, food was prepared properly but overpriced and if you include gratuity it should never rise above 15%. That way you may get service that deserves more. With 20% being the baseline expectations were not met. Thus receiving 3 stars. The ginger salad dressing was a miss for us, taste good in small portions but not overall on a salad.
… moreAndy Snow
We went here on V-day and it did not disappoint. The food was great and the cook made sure that our allergies were taken care of. The person that served us was a bit off. Had to make multiple trips back to ask what we ordered again. It did not seem like the other tables had that issue though.
… moreMichael Dill
First time doing a hibachi style dinner and it did not disappoint. Our chef was very talented and funny, and did a great job cooking. 5 course meal was delicious, but I requested no mushrooms with my steak, but got mushrooms anyways, but overall a good experience. I would definitely come again.
… moreRaniyah Brown
We visited for a friend’s birthday dinner and were really disappointed with the experience. The front-of-house customer service was poor from the start. Despite the restaurant being mostly empty, we were told we couldn’t be seated with our friend and ended up being over 30+ minutes for a table. We might have been more understanding about the delay if the staff had been more courteous or accommodating, but unfortunately, that wasn’t the case. Overall, it was a frustrating experience, and I don’t plan on returning.
… moreTony Thornton
I went last night with my girlfriend for valentines and my experience was horrible, I had a reservation and took forever to be served, there seemed ton only be one waiter. Food was not seasoned or cooked well, portion size small, rice was too hot that I couldn’t taste it. I wouldn’t go back, prices are way too high for what they offer, was a big disappointment for me and my girlfriend
… more