Rylee Reich
The portion sizes are great for the price, the staff is friendly and warm and the ice cream is delicious and cold.
… moreRene Musser
Robert was so nice to us! We remembered him from last year as well when we were on our honeymoon! He is always so pleasant and takes the time to get to know his customers! We will definitely be back!
… moreAjai Brooks
Let me tell yall about this establishment!!! I met Robert the manager and let me tell you this man is sooo welcoming so inviting and me not being from here made my experience so much better!!! It was my birthday and he allowed my girlfriend to have a free ice cream just because… it’s not about the free it’s about how he treated us!!! There is a brand new Ben and Jerry’s in Pigeon Forge yall go see him and tell him BB sent you!!!! Thank you Robert for just being inviting and nice!!!
… moreChristine Walker
Joseph and Emily made our night with their wonderful and entertaining service! It was our first time at Ben & Jerry’s, and we will definitely be back. They were kind and very helpful. It was a wonderful experience. Oh, and the Sundae they made for us was delicious
… moreRyan “That Guy!” Higgins
Mustafa is the ! Super friendly and had a smile the entire time! Picked out exactly the bowl I wanted and didn’t have an attitude when we tried flavors.. first good experience at this B&J’s.
… moreMelissa Hoch
Great service and very accommodating for vegan family. They had 3 vegan flavors of ice cream plus vegan sorbet. They let us sample them and even opened a new container of ice cream so he knew there wasn’t any cross contamination. I didn’t ask for it – he just did it. The V strawberry swirl milkshake with oat milk hit the spot. 12 out of 10 for service and flavor here!
… moreSamantha Aungst
My fiancé and I walked in to see a wide variety of flavors listed and I was so excited to pick one on this almost 100 degree day, but then I looked at the prices…$8.25 for a SMALL! I get that prices have gone up for a lot of things but $8.25 is absolutely astronomical! I will stick to being warm and $8.25 richer
… moreLiam Neely
Emily was super sweet just like the delicious ice cream she served up!
… moreAna Suriel
Came in today and it was extremely busy, with Robert being the only one working. Despite that, the wait wasn’t long at all. Robert did an amazing job—efficient, professional, and very attentive. Great experience overall.
… moreLeah McDonald
⭐☆☆☆☆ Extremely disappointing experience
I’ve never felt more ripped off at an ice cream shop. We ordered two very tiny small cups and one cone (which they said had to be two scoops), and the total came to $30-even after the worker said he gave us a $4 discount. My Half Baked flavor had zero chunks-just plain chocolate and vanilla swirl-and it was freezer burnt on top of that. For what we paid, the quality and portions were unbelievably disappointing. I usually love Ben & Jerry’s, but this location was a huge letdown. Definitely not worth it.
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