Haley Ferris
Usually beans and brews is really good, but today I was very disappointed. I have not been to this one before. I ordered a hot latte and it was not even hot. Also, the breakfast sandwiches I ordered were not very warm either, the cheese was not even melted. Very disappointing way to start the morning when I was looking forward to good coffee. (I ordered from the drive through by the way.)
… moreRay
I’ve been coming here several times a week for a year, but recently I’ve noticed I have been charged different rates for the same drink I’ve been getting for months. Sometimes it’s more and sometimes it’s less. When I asked the employee, she says it’s “ always this price”… no it’s not. That’s disturbing.
… moreLeah Day
Always enjoy beans and brews. Used the drive thru yesterday and one of the employees was speeding up the ordering with a tablet. And it was raining! I’m impressed by the dedication. Drink was excellent as always. Even tried a bacon, egg, croissant–couldve been better but I’ve had other food options that were good so just gotta find the right one.
… moreRoxie_Jacquelyn
The baristas at this location aren’t very friendly to begin with but today I was genuinely upset. Our barista was rude which normally whatever I’m just here for a coffee but I asked for an iced white mocha with an extra shot and not only was it the wrong drink but there was clumps of white gunk in it and chocolate syrup settled at the bottom. I’m so done with beans and brews, every time I go they’re rude or they mess up my order nearly every time. Super frustrating.
… moreScott Reid
Ordered online.. showed up; Told them I was there and they said they were working on it. 20 minutes later and watching 5 people go completely through the drive through and never got my order. Horrible location!!!
… moreHoni Thompson
We absolutely LOVE coffee from here and have been daily for years even thru the hard detours and construction. Its something special our dogs think is for them to get a dog treat! I know tons of people are the same with the morning routine with their pups. They have been out of treats for WEEKS and dont say theyre getting some. Other shops we go to always have the Dixie cup whip cream and bone and were being offered nothing. About to start driving further to a new one just for our dogs. Also the amount of times the speaker is out and they dont come out and get the order like other shops sucks. The lines just get longer and longer instead of 3 people in the window waiting
… moreSally A
I hate leaving a bad review because I love Beans and Brews, I usually go to a different location, but I get coffee probably five times a week. Yesterday though I ordered a plain, iced Oatmilk latte, I didn’t put the straw in it to drink it until I got home because I was carrying a lot of things and I thought it would less awkward to carry that way. I live 15 minutes away. When I took a sip it was full of chocolate, The bottom was covered in a thick layer of chocolate. I figured maybe they just gave me somebody else’s drink by mistake so I tried to call but nobody picked up the phone. An hour or two later I finally got a call through and somebody answered. They told me that they couldn’t remake my drink because more than 10 minutes had passed since I picked it up. I told them I could bring them the drink, it was still full and had ice in it, I had only had a sip. I don’t like sweet coffee so I didn’t drink it. They told me I would need a receipt and I explained that I didn’t get a receipt, I asked the barista to please tip herself and didn’t think I would need a receipt, but they should have record of my debit card payment and I could take a screenshot from my checking account to prove that I paid for it. They told me there was absolutely no way they could remake it, I would have to come back in person the following morning and talk to a manager. I live 15 minutes away, I asked if I could make a phone call because it seemed like a lot to ask to have me drive 15 minutes to the coffee shop and another 15 minutes home just to ask for a replacement or a refund, but they told me in all likelihood nobody would answer the phone. So I basically spent $8 including tip to receive a drink that wasn’t what I ordered, was not a kind of coffee I like and wouldn’t drink and then as the customer I was held responsible for that mistake because I couldn’t return with it within 10 minutes. I love beans, but this is unacceptable customer service. In the very rare cases I’ve gotten the wrong drink in the past the baristas have always been so amazing and willing to replace it no questions asked. In the future I will stick with the location close to my apartment, spending eight bucks on coffee just to pour it down the sink and have to go get coffee somewhere else really sucks.
… moreSela Wayman
Ooooh
Blended Raspberry White Mocha with Whipped Cream
It’s a pink party
I love it here & will continue to budget for my favorite local coffee shop.
Is this more of a shake? Yes…
the blended chia with a pump of caramel is also a delightful slushy
… moreRylee Marron
I’ve had to edit and re edit this so many times. It’s frustrating how inconsistent this Beans and Brews is. I never get what I order right. I prefer Beans and Brews usually to the competition but this location is disappointing.
… moreJames Rebuelta
One of the worse beans and brews service was bad and the customer service was awful.
… more