Bridgett Conkle
We had Valentines day reservations. The reservation went fine and smooth. We got sat on time. Our waitress Ashton was prompt at first but then things went south. We ordered an appetizer and we got up and made our bowls the appetizer wasn’t at the table yet. We were more then half way through our meal when it came out. Another server apologized for our server not bringing it out. Our server went Mia for awhile and our drinks didn’t get refilled in a timely manner. She then came back to give us the check when we were finished with our meal and still hadn’t got our first refill yet. Normally we have really great experiences for example we got engaged here in 2023,just today was an off day.
… moreRaj Venkitachalam
I love BD’s Mongo grill for many reasons – you get to pick the ingredients you want and it’s easy to do so, prices are very reasonable as long as you know how to stack the $13.99 single bowl, they give you unlimited tortillas and rice (white or brown), and I love the grilling. It may seem daunting for the uninitiated, but it only needs a first attempt to get hooked on to this way of eating. There many many choices, but it boils down to – what do you like eating – is it meat, chicken, seafood, vegetarian- you name it and you got it. My go to is sriracha chicken plus regular chicken, add tofu and lotsa eggs (yes! it’s real eggs in shell that they’ll break open and cook for you), yellow noodles, lotsa garlic, cilantro, jalapeños (I like spicy food!). For sauces there are so many options, my base sauce is spicy wing sauce, plus king pau. For spices my pref is a mix – curry, ginger, garlic, Cajun, red pepper flakes.
… moreMatthew Koch
Nothing like some raw chicken with dinner. This was served to my 4 year old daughter who always enjoys chicken. I asked her for a piece to see what was wrong with it and this is what I got. Wife mentioned her raw shrimp seemed undercooked also.
Service and atmosphere were good until after this happened but unfortunately the food wasn’t cooked all the way. Seems like a major problem…
… moreTamaria Kulemeka
I love the food and friendly service! The cooks are lively and aim to please, and our server Hayley E was an absolute gem! She checked on us often and made sure we were satisfied with everything! What I loved most is how Hayley took time to get to know us and even offered great tips of how to stack the food in your bowls. This was especially important since we had some people in our party who had never eaten at BD’s before. I will definitely request her next I dine there.
… moreJ R
I am a pretty good assembler and food was cooked well. The only ding is the brown rice was still a bit underdone but firm so it wasn’t horrible
… moreD Smith
I’ve been there before, and I always leave satisfied. Your portions are only limited by how much you can stuff into your bowl. Well seasoned, and it’s always a plus when you can add your own sauces to taste. Plenty of fixins available to choose from, asvwell as a great meat selection. I got there early, but the seats were filling up quickly. The server I had made sure I had all I needed, and was very attentive. The space was a lil small, so get there early. Great food, great service, great experience
… moreElaina Fawbush
This was my first time going and it was great, I am visiting a friend from out of town and we don’t have these type of places where I’m from. The food was fresh and tasted wonderful. I Will definitely be visiting again.
… moreRhonda Brown
Hayley took great care if us today! Friendly and fast, we appreciated her attention.
Grill Chefs were fantastic too – skilled and friendly. Can’t wait to go back again.
… moreTricia
We went with the family today for lunch. Building your own bowl is our favorite way to order. They lost half my son’s bowl in the floor, and put someone else’s sauce on our bowl. The cooks seemed very overwhelmed with the amount of people waiting. The servers were very kind and got all our drinks out quickly but we did wait for our checks for a very long time. We will go back at a hopefully less busy time.
… moreJudith Avis
Please read sorry it is so long
We ate at B & D Mongolian Grill in Easton Town Center on Sunday and when we received our bill there was a service charge on each one. I sent a message to corporate. My message and their response follows this explanation.
Restaurant: Columbus-Easton, OH
field: Why have you all started charging a service charge? We eat there several times a year after Dr appointments and gymnastics competitions. We have never been charged a service charge before. We had 5 adults and 2 teens. We always leave at least 20% as a tip but because the service charge was around 15% of each bill we only left the remaining 5%. My husband made the comment if this is the new policy we will probably never be back. This is one of our favorite places to eat and hate to quit frequenting your restaurant. Our waitress was very attentive and polite. I hope and pray you will stop this policy so we can enjoy your restaurant again. BTW our daughter is a single mother and her service charge was @ $14. That is the cost of a meal! That is ridiculous! Sincerely, Judy Avis
Response
Hi Judy,
Thank you so much for taking the time to share your feedback with us. We truly appreciate you reaching out and being so open about your experience.
I understand your concerns regarding the service charge, and I appreciate you explaining how this impacted your visit, especially given how much you value dining with us. Your comments are important to us, and I will be sure to forward your feedback to both the store manager and the regional manager for their review and consideration.
We’re also glad to hear that your waitress provided attentive and polite service, and we appreciate you recognizing her efforts.
Thank you again for sharing your thoughts with us. We truly value your continued support and hope to have the opportunity to welcome you back in the future.
Thank you,
Juan E. | Guest Relations Coordinatorg
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