Rebecca
Disgusting. ALL chicken was pink and instead of giving me a refund (like I kept asking for), they gave me STORE CREDIT. They also said their chicken is supposed to look like this. And when I went to use it later on, the lady was rude because I didn’t tell her over the phone that I was using credit. How was I supposed to know that and why does it matter?? Id give it 0/10 for the incredibly RUDE and CHEAP ladies and small and terrible chicken.
… moreyakkhanadha
I went to this restaurant before a two weeks a go with my two friends. It was a small restaurant. Clean place. Girl who worked front was so nice. We had lots of food on that day. We really enjoyed the food it was so delicious. Thank you guys keep it up ..
… morenajee brown
The food is good. The service sucks. Folks have a dismissive attitude. Also the the hours online and posted on the store front are incorrect. On the store window and online they have closing time listed as 9pm. I walked in at 8:33 and was told the kitchen was closed to orders at 8:30. If that’s the policy then it should be posted. But also what would have taken to say hey this is the policy but you walked in 3 minutes after “close” so I’ll do you a favor this time. I could have been informed and fed and left happy and they could’ve had my money. Spoiled my whole day as I had been waiting to get this meal all day.
… moreCarolyn wright
Thank you for the opportunity to share my experience. I placed my order using website. I received an immediate response from bbq chicken. Bbq chicken sent me a text estimating the time my chicken would be ready. The Soy and garlic chicken was delicious and that was my first time trying this restaurant. I picked my food the cashier was pleasant and had everything in my to go bag. I have worked in restaurants and I have my food handler’s license. Great job bbq Chicken, your food is worth cackling about.
… moreEileen
Edited: food delicious, customer service was OK but left a bad taste in my mouth bc of the condescending tone. It wad disappointing bc I tipped and felt unappreciated as a customer. Next time will try again – but will be careful when ordering online and remember to order cheese and pay $2 for said cheese instead of giving a $11 tip.
… moreJoon Woo Kim
We ordered a 24-piece boneless combo with three flavor choices — Secret Sauce, Golden Garlic, and Soy Garlic — through the online system. However, we received two boxes of plain chicken with only a tiny amount of Secret Sauce on the side, and Soy Garlic chicken. In other words, only one out of the three flavors we selected was correct.
Our family never orders plain chicken, so we were really disappointed to receive it — not just 8 pieces, but 12 pieces of plain flavor.
Please make sure to double-check orders carefully before sending them out to avoid disappointing your customers.
… moreXiaotian Steven Song
Food is great, but the service is terrible. I have been here multiple times and it has always been like this. The lady who takes the order seems unhappy and lacks the basic customer service skillset or she simply doesn’t care (is she the owner or the franchisee?…I don’t think so as it is not the way to do business…anyway). I saw multiple posts that also complained about the service and the owner replies saying they are looking into it and will improve. I have not seen any improvement over the time. Posting this for other customers awareness.
… moreEce Adak
There’s an extremely rude, unhappy-faced woman who doesn’t even look at or answer the faces of the drivers who come by, and she doesn’t pay any attention to the customers. I won’t shop there again. A friendly attitude is more important than food.
… moreJT
Ordered online but when went to store it was closed. Turns out they were closed the entire day but their website still accepted orders and charged my card. They refused to issue refund because they said they don’t have my name on order even though I have text and email confirming my order and charge from my bank showing their restaurant.
… moreJane Lee
An older woman working there is clearly not suited for the service industry. our to go order wasn’t ready on time, so we were made to wait outside. When it was time to pay, she responded in an irritated and rude manner. When we mentioned how long it took, instead of apologizing, she raised her voice and said there was nothing she could do. An absolutely ridiculous restaurant
… more