David Stewart
I’ve never been anywhere that you order a hot fudge Sunday and then are asked to pay extra for the hot fudge, whip cream and so on. I’ve called at least 5 times to discuss this with the Mananger and they’re never there. I’d ask what you get before you order an item from the location
… moreB K
So I’m on the fence with my rating. I always love ice cream at Baskin Robbins. Today was no different as I got my two scoop sundae. Delicious! 5 stars for that. Customer service was lacking. Love when I asked for a water cup the guy looked right at the near empty water pitcher I was standing in front of (which I checked before asking) and asked there’s no water cups? Then there’s the second guy floating around the back of the store doing whatever. Couldn’t really tell but at 8pm it was busy tonight and all the tables were dirty. We used baby wipes to make our table reasonable. Speaking of baby wipes…nice touch on the baby table and chair. Wish that was halfway clean. What’s with every chair having duct tape? People were constantly coming in so it seemed business is good. Get some new chair pads please. Again, I went for ice cream and was not disappointed so not gonna doing them too bad. We were still able to sit, eat and enjoy ourselves. Let’s hope for improvements down the road.
… moreRamses Hernandez
I came to eat ice cream with my kids and they were enjoying their ice cream and watching them making ice cream cakes. But the employee don’t wear gloves . Saw one of them poke her nose, wipe her hands on the bottom of her pants and scratch her neck and continued decorating the cakes. Blowing on cakes and wiping them with dirty hands just doesn’t sit well with me. For 1 the cakes are pricey and 2 at least a quick hand wash would have been decent.
… moreHolly Elizabeth
I called on a whim to see if they could make the ever popular labubu cake- the people I talked to were literally so nice and helpful- I think they need a raise at the very least an honorable mention- thank you so much for making this happen!
… moreVic
Brought the wife to get a waffle cone & saw they had the Mangonada, so i got it & it was really good. I recommend it if you like chamoy
… moreJoey
I’ve been loyal to this location for a very long time now bc you always carried a non-dairy ice cream flavor besides Sorbets. It’s kinda hard to make a chocolate shake out of sorbet thus why I love this Baskin Robins. I always drive across town for your 1 non dairy ice-CREAM flavor that you just took away. Everyone else gets like 30 flavors that constantly change. I’ve never complained about the non dairy flavor always being the same, I was just happy you had 1 option for me. I guess I won’t be eating here anymore, even though I want to.
… moreTrevor Nash
Two stars for the small two scoops. I bought the 2 scoop sundae. Here is the whip cream moved over so you can see. She barely put any ice cream on. I will probably just go to menchies for now on for self-serving if they are gonna be stingy with ice cream.
… moreJ. R.
BR ice cream itself is great if you like traditional, hard ice cream (I do!). I love that they have a new featured flavor or 2 every month to make it more interesting. This location has its pros and cons though. It’s nice to have an ice cream shop in Central QC, and most of the time, when I go, the employees are at least attentive, if not friendly. You can sample as many flavors as you want, and they always have water and cups available for customers. They are really good about letting me customize my orders too. The thing I’ve noticed though is that there are frequently only teenage employees with no supervision, which means that no one is cleaning up regularly, they are antsy to close up when it gets within an hour of closing time, and a few of them lack basic necessary customer service skills and food service skills. I continue to go back because of the location and for some favorite flavors, but I do wish the owners would do something to take some pride in the appearance of their shop and in the way they train their employees.
… morea d
Changing my review just because the owner called me and talked to me about what happen. Owner Donnie is a very kind woman and I will support her business
Came in tonight to get some ice cream to take home and the girl with the orange hair and braids gave me attitude every time I asked for
something, not the kind of attitude that we all get after a hard work day which would’ve been understandable this was over the top rudeness that had no room for understanding. Do better
… moreKris Young
I’m not usually a reviewer. Just thought I’d share, never get the kids scoop. It was $9 for about 6 bites between 2. I’ve never left a store feeling so ripped off in my life. I usually wouldn’t care and say oh well, the kids enjoyed it, but it ruined the evening and I legitimately felt scammed haha! The ice cream is so-so, could have bought a tub of blue bell for that price. RIP.
… more