Mohamed Mohamed
I had breakfast at Bank Café & Bar, located in the lobby of the Westin Napa, and unfortunately the experience was very disappointing.
The service was very poor, with an almost one-hour wait just for breakfast, which is unacceptable—especially for hotel guests. I gave clear and repeated special instructions for my omelette, confirmed them multiple times with the server, and the order was still prepared incorrectly.
The restaurant is highly overpriced for the quality and service provided. There is very little flexibility to accommodate special requests, and the menu options are quite limited. To make matters worse, coffee is not included with breakfast, which feels unreasonable given the already high prices.
This restaurant is not kid-friendly, offers slow service, and lacks basic hospitality. Overall, it was a frustrating experience, and I would strongly recommend skipping this spot and exploring other breakfast options in Napa instead
… moresmile smile
Love this place. The bartenders for this cafe and the same bartenders that service “La Torque” (a Michelin star restaurant located at the hotel). The bartenders are super friendly and nice. The drinks are delicious (alcoholic & non-alcoholic). The breakfast brunch food was delicious. They also had a special Easter brunch.
… moreMr. Lucky
The food was fantastic and delicious. Uriel is an exceptional server. He’s kind, attentive and a detailed communicator.
… moreAngel Bustamante
Hey talk about yum and #nom#nom! Delicious food for a cafe. A bit pricey but very delicious. Good flavor on the avalado toast. The salmon was cooked perfectly. The prime rib was good but missing the au jus sauce. Followed up with mud pie. Fun night and the service was outstanding!
… moreMichelle Eliares
Our young server was a bit awkward and needed a bit more refinement and maturity. She wasn’t confident with taking our orders, providing any insight on the menu, or checking back with us during the meal. Just meh. People skills are IMPORTANT if a place wants patrons to return. Back to my order. I usually rave about Model Bakery muffins, which when eaten simply with butter and jam are just lovely. But they were a complete grease bomb on a plate mixed in with ham that’s been compressed with melted cheddar, avocado, arugula, aioli, eggs and oh let’s pile on more greasy potatoes. It was overwhelming and impossible to hold without making a mess everywhere, so I had to resort to eating a sandwich with a fork and knife. The single peperoncini did nothing to cut the amount of richness and heaviness in the sandwich. It would’ve been great with a tomato or something bright or pickled. Sadly this item was a fail. 2 bites and I was over it.
… moreMonica Rivera
Kind of overpriced especially for breakfast. Pastries are tasty. Loved their coffee. Burrito and chilaquiles were ok, nothing to be excited about. Fresh berries were sweet and delicious. Staff is friendly, service is a bit slow and not very efficient as they brought all the dishes to our table at the same time. Venue is not too cozy or nice. Just a restaurant in a hotel.
… moreIlya Grigorik
American brunch fare with a Mexican twist. Pretty good but you have much more interesting options nearby.. take the walk to oxbow market!
… moreJanice Twomey
Today’s lunch at the Bank Café + Bar at the Westin Verasa was extraordinary. The food, the service, the attention to detail, the courteousness of each employee we encountered was truly the best. The manager Jeremy Tibbs was a breath of fresh air. He exudes warm, gracious hospitality and Jeremy genuinely cares for his guests. The brunch menu was fantastic. We both had the breakfast sandwich on the legendary Model bakery English muffin, and it was excellent. The scrambled eggs were soft and fluffy and perfectly cooked. Each and every ingredient on the plate was prepared with precision and skill. Breakfast can be one of the most difficult meals for a restaurant to perfect. Clearly not so at the Bank Café. The poolside ambience is lovely and very pet friendly. We cannot wait to return. As a local resident and small business owner in Napa Valley, I greatly appreciate the superb service Jeremy and his team showed us today. Thank you all for making us feel so cared for and for making our visit so special. We appreciate you all working on this Labor Day holiday weekend and doing it with a big smile and doing it flawlessly.
… moreR C
Great spot for lunch! We had a little post covid reunion and were treated amazingly by the staff, especially the new bartender “Daniel”. Everything we ordered was “on point” We really enjoyed the seafood cocktail, the salmon dish and the chicken sliders. Very chill environment, enjoyed sitting outside. We will visit again soon.
… moreKirill Gil
Brunch selection was not very large and lacking some of the basics. Breakfast sandwich is not good at all, with everything covered in maple syrup, which did not work for me. The evening menu seems better. Steak tartare was very good, however they only have one rose wine and not by the glass which was disappointing.
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