
Address and Contact Information
Address: Furrengasse 15, 6004 Luzern, Switzerland
Phone: +41 41 218 01 18
Website: http://www.facebook.com/banhmipho.lu
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Unfortunately, the experience was let down by the service. The lady staff was noticeably rude and unwelcoming, which really affected the overall visit. Good food deserves better hospitality.
I’d come back for the food, but only if the service improves.
But that’s understandable, I don’t expect customer service from a tiny take-away place. But the last straw to make this review is I ordered two boxes of rice, they gave me ONE SPOON, I went outside of the shop, checked carefully, came back and asked for one more. They said: THERE ARE TWO ALREADY IN THERE, IT’S ONE ON TOP OF THE OTHER
And guess what? There is ONLY ONE SPOON for my whole order.
It’s such a shame and disappointment.
Update to respond to the shop’s reply:
1. About the conversation, I may talk softly at low voice so you could not capture fully what I said but when I spoke in Vietnamese, I spoke with manner, either Da in the beginning or A at the end.
2. When I asked in Vietnamese if you speak Vietnamese, you responded in English “yes” 🙂 that didn’t sound friendly, did it?
3. When I entered there was no other customer (only one other coming in after I finalized my order and was waiting), thus I asked for full information to share with my brother who was waiting at Lucern station so he could inform his decision on what to order. I called him to get his order, I don’t think there is anything not nice with that!
4. There is one small detail when I asked the cashier for the sauce to be in a small paper bowl/cup, you said that even if it can be put in, I will not be able to take it out (not sure you talked to me or the cashier) and you commanded the cashier to put it in one corner. I don’t mind the way the sauce was placed but the way you were.
5. You also confirmed in your response that I said there is only one spoon, you assumed that I was wrong, refused to give one more and said that there were two and now blaming me for not proving my point or that I didn’t ask the right question.
6. I said you seemed to hate your job, I didn’t say that you hate your job, if you don’t, good for you but my two cents, really look into whether it’s the job you love or not 🙂
Ps: I’m just a tourist in Switzerland, I’m neither local nor a great source of your shop’s income. There is no need to come back at me like that 🙂 I shared review from time to time on Google Maps not to attack anyone but to share my experience with others.
If you cannot handle such comment, then let it be. Peace! ✌️
Really enjoyed the food here, it’s delicious, fresh, and tastes very yummy. Im in love with BanhBao⭐
Also the location in oldtown centrum is perfect and easy to get to for a quick takeout!
The staff is friendly and polite, which made the whole experience pleasant!
Definitely a solid spot if you’re looking for good Vietnamese food on the go.
I’ll be back!
They’re only available for take out however I do wish they get more customers so they can expand coz they deserve it!
For tourists, don’t be discouraged! You can just go to the benches by the lake to enjoy their food while looking at the view.
Ps the prices are slightly different than the ones posted on google maps by other customers, the new price for a sandwich was 13.9 CHF.