
Bakery On Clay is your go-to spot in Dunmore, PA for delectable homemade baked goods. As an extension of Henry’s On Clay restaurant, we specialize in custom cakes, cupcakes, cookies, muffins, scones, biscotti, and more. Each pastry is crafted with love and the finest ingredients, ensuring every bite is a delightful experience. Visit us to indulge in our freshly baked treats and experience the sweet side of Henry’s On Clay.
Address and Contact Information
Address: 1602 Clay Ave, Dunmore, PA 18509
Phone: (570) 703-0819
Website: http://bakeryonclay.com/
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Reviews
My future mother-in-law left a voicemail for the business regarding this issue, but hoping to receive a response from the business sooner, my fiancé messaged them through their Instagram page. He informed them of the problem, and let the business know that we were disappointed with what we got. Instead of trying to rectify the problem, they immediately claimed that their cake did, in fact, contain blood oranges, but because they “recently updated [their] recipe,” it might have resulted in a different appearance. Please believe me when I say that appearance is not the issue here. There was no hint of orange flavoring anywhere in this cake, made only more apparent by its appearance.
We are offended that instead of trying to rectify the problem, they immediately went on the defensive and put the blame on us for ‘misunderstanding’ the specifications of their cake. Six people can testify that they tasted no hint of orange in the entire cake. There was no curd in this cake— only icing.
Their response was condescending and rude. They originally only offered a half-baked apology for not “meet[ing] our expectations” and it was only after we directly stated that we wanted a refund that they gave us one. We are happy to have gotten the refund, but beyond frustrated that it wasn’t even a consideration in our conversation with the business.
Mistakes happen. It would not have changed how disappointed we were to receive something that was incorrect, but we do understand that mistakes happen. As long as measures are taken to try and solve the issue, we would have been more than happy to accept that. What we do not appreciate, is the insinuation that we are wrong, that we must be stupid to not have tasted the blood orange that’s clearly in there, that we’re unreasonable for being disappointed, and that we are bad customers for expecting more out of a family-owned business. As someone who prides themselves on supporting local family-owned businesses, with many friends and family members business owners themselves, I wholeheartedly take offense to their statement to refrain patronizing small businesses. I would not have written this review if I felt their response was fair.
Our family will never eat at their restaurant again. It really is a shame, too, because they have some delicious items on the menu that we will never get to eat again. I am trying to remain level-headed in my response, but to tell everyone the truth, I am incredibly distraught that they not only got the order wrong, but revealed themselves to be lesser people than we thought they were. I put a lot of thought into trying to make my fiancé’s birthday memorable, and it was memorable for all the wrong reasons. I feel like I ruined his birthday, even though I know logically this issue had nothing to do with me.
Included images they have posted of the cake on their Instagram page, images of the cake we received, and images of the text conversation they had with my fiancé, edited only to hide personal information.
EDIT: They have blocked me an my family from all of their social media after I posted a review to their Facebook page. I believe they may have done this in an attempt to hide my review from the public. Do with that information what you will. Personally, I don’t believe it’s professional to block any and all criticism.
btw I will add my burrito was 16$ with a side of potatoes and welllll worth itt.
I put in an order request on their website, they called me shortly after we played phone tag for a bit but we were eventually able to connect. During our conversation I expressed that I had no idea what type of cake but wanted to be delicious they recommended a banofee cake with brown butter cream cheese icing! It was AMAZING 10/10.
******Edit********
I see the business responded to my review. I understand mistakes happen but at end of the day for a business to say sorry we made a mistake, we can correct that mistake by remaking your original order and charging you a higher price is bewildering. Then refusing to make the order because I told the truth and gave a bad review. Just be aware this is how customers are treated.