Address and Contact Information
Address: 901 W 4th St, Williamsport, PA 17701
Phone: (570) 567-7567
Website: https://backhousecafe.com/
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Backhouse Café
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Backhouse Cafe Coffee & Tea | Williamsport, PA
Reviews
The owners love their coffee and serve it well. I would be there TOO often if I was a local…
June gave my friend and I a little tour of the shop and some of its historical features.
I hope to be back soon.
The coffee itself was pretty good. My wife got an iced oat milk latte which was good. My iced latte with whole milk was alright, but not excellent.
Oh, the bathrooms were so nice I’d literally be fine drinking my coffee in there.
I have a chronic condition and take a medication that requires me to hit my protein goals every day. Fairlife protein shakes and milk are a key part of maintaining those goals. I brought my own glass of Fairlife milk and asked the owner’s wife if I was able to just get a shot of espresso and a cup of ice on the side so I could build my own latte.
She seemed very confused by this request, and I did my best to further clarify. She called her husband over to help interpret what I wanted. The wife, visibly upset, turned to walk away, but her husband harshly told her to come back. They asked what kind of milk I had, asked why it was so special, and wanted to see the milk I had brought. I was told that I would be charged the full price of a latte even though I brought my own milk because “I was still using their cups and ice.” (I had brought my own glass.) They thankfully ended up not charging me for a full latte, just the espresso, but I am still very saddened by this experience. My friend then went to order, and the wife passive-aggressively said, “and do you also have a special milk?”
I have worked in the specialty coffee industry for years now, I even managed a shop at one point. I understand the numbers and what it costs to run a coffee shop. It’s not uncommon a customer will come in and do the exact thing I requested. I have gone to other shops in the area and ordered this with no problems. People have dietary restrictions and dietary goals, and that is none of their business. I’m still a paying customer, and I should not have to explain myself or be treated like a delinquent.
The number one rule in hospitality and customer service is to give the customer what they want. A happy customer is a returning customer. A few cents of profit loss is not worth a regular never returning. To the owners: people go to third-wave shops not only for the coffee, but for the community and the experience. We need to keep the specialty coffee world alive and well, and not let chains and corporations take over what we value. I hope you do not see this as an attack on your business, but an opportunity for reflection and change. Have a great day!
I went to this place back in 2023 and it was one of the most uncomfortable, sad, and depressing experiences I’ve literally ever had in a coffee shop. The owner was frazzled because it was busy, which being frazzled and stressed is one thing, but he was being incredibly verbally abusive to not only his employees, but his customers as well. The looks on the faces of his employees (most of them young teenagers) was distress and sadness at how they were being spoken to—they looked scared when they had to approach the owner and ask a question, almost flinching while waiting for a response. I was so incredibly close to stepping in and standing up for them.
The coffee was really good, but it was soured by the heaviness and dark cloud.
Please, please, please, Mr. Owner, take these reviews seriously. I pray that your heart is softened and you start to take these things seriously.