
Address and Contact Information
Address: 6700 Crain Hwy, La Plata, MD 20646
Phone: (301) 392-5285
Website: http://bdoughnut-laplata.com/
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Reviews
The donuts looked really cute, and the overall vibe of the shop was inviting. Service was okay — it was our first time visiting, so we needed a little time to decide, but we felt a bit rushed by the server standing and waiting for our order. As for the donuts themselves: they were just okay. They looked better than they tasted — they were cold and a bit pricey for what they were.
Still, glad we finally checked it out, but not sure we’d go out of our way to return.
Yes the doughnuts are not $.50 or whatever cheap price your expecting. But for the quality you are getting, they are more than worth their price! Plus they have wonderful deals going regularly.
The store itself is simple, clean and very pleasant to enjoy a conversation and your purchase. It’s a favorite stop off before night classes, and I could easily spend time studying before class.
My wife and I ordered our usual favorites along with a few for the kids, but the donuts were stale. If anyone reading this review has ever bitten into a stale donut, you know how off-putting it can be. The half-dozen donuts we received were stale, which made me remember the owner’s commitment to making them fresh daily. It seemed like these donuts had been sitting somewhere for some time.
I brought this issue to the attention of B-Donut, and they wanted to make it right by offering us some fresh donuts, as Kelsey, the general manager, had assured me. The next day, I returned to the store after my usual run, but the young woman behind the counter was hostile, rude, annoyed, and combative. I felt her negative energy as soon as I mentioned I was there for fresh donuts because the batch from the previous day was stale. I had already spoken with Kelsey, and upon hearing this, the woman yelled that the donuts were not stale, as if my mouth was lying to me. Her aggressive demeanor felt inappropriate, especially with other customers present.
I lost my patience and the situation became unruly because she seemed delusional, almost as if she thought she owned the place. I was shocked by this treatment, considering I was sent there by the general manager. I was on the phone with my wife at the time to choose replacement flavors, and she told me we couldn’t get the cinnamon roll because the employee either didn’t want to or couldn’t include it in our replacement. To make things worse, the employee had colorful hair but was covered in hair all over her shirt.
I left without any donuts because I didn’t want to deal with her unpleasant attitude. Additionally, I don’t live in La Plata. Kelsey had emailed me saying we could choose any donuts, but ultimately, we just wanted replacements for the stale ones. I should have gone to a grocery store if I wanted bad customer service along with bad donuts.
In the end, Kelsey did make things right by replacing the donuts, but when I returned to pick them up, a guy assisted me while the employee couldn’t even look at me. So, let me ask you, small business owner—how am I supposed to return to your store if your employee behaves rudely and doesn’t offer an apology? The answer is simple: I won’t!