
Address and Contact Information
Address: Hirschenpl. 7, 6004 Luzern, Switzerland
Phone: +41 41 219 61 10
Website: http://auxmerveilleux.com/
Menu Photos
Photo Gallery
Related Web Results
Pastry Aux Merveilleux de Fred Lucerne – Stores
Our pastries are made in your shop – Aux Merveilleux de Fred
Aux Merveilleux de Fred, Lucerne, Switzerland – Reviews, Ratings …
Reviews
Tried a warm croissant and a soft bun straight from the oven with hot americano — such a lovely way to start the morning.
Be sure to try the signature small cakes; they’re made right in front of you behind the glass. You can taste the high-quality ingredients, like butter and eggs.
The place inside is almost always full, but for take away everything goes quickly.
Since discovering this bakery a couple of months ago, I’ve become a loyal customer, visiting on average once a week. The service is usually great, the staff friendly, and the warm chocolate buns an absolute delight.
Unfortunately, today’s experience was quite disappointing service-wise. We were a group of five, served by a lady with glasses and a French accent, and ordered some chocolate buns to take away. She initially placed them all in one large paper bag, which wasn’t ideal since we wanted to enjoy them while sitting by the river. When we asked for at least two extra small paper bags, she handed them over rather reluctantly.
A moment later, as I picked up some napkins, she gave me a judgmental look and said, “You already have the bags,” in an unfriendly tone. I was honestly quite taken aback, I wouldn’t expect a renowned bakery in the heart of Altstadt to be stingy about offering a complementary napkin for a product you buy. And besides, since when does a paper bag serve the same purpose as a napkin? As someone who adores these chocolate buns, I can confirm that 90% of the time, they leave a bit of chocolate on your hands and face so a napkin is a necessity, not a whim.
I fully support sustainability efforts, but I doubt that was the motivation behind her attitude. It’s a pity, because I’ve always recommended Aux Merveilleux de Fred to friends and visitors, and the other staff members have consistently been polite and welcoming.
Today’s interaction, however, left a bit of a sour taste, which is a shame given how sweet their pastries are.