
Address and Contact Information
Address: 4000 Town Center Blvd, Bowie, MD 20716
Phone: (301) 494-8989
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Best African food in Somerset, Bowie, MD | Aroma Restaurant …
Aroma Ultra Lounge (@aromaultralounge) – Instagram
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Reviews
I then asked if there was a party going on, and she said yes. I asked again about seating, and she told us they were only offering outdoor seating. Since it was a little chilly, I asked my friends if they were okay with sitting outside or at least grabbing some drinks. Everyone agreed, but then she told us they weren’t serving drinks at that time.
So I said, “Okay, we’ll just eat,” and asked if we could be seated outside. She looked at us like she didn’t even want to bother, At that point, I decided to leave.
If the restaurant was focused on hosting a private birthday party, they should’ve either shut down for the night or clearly communicated that they wouldn’t be serving regular customers. The lack of communication and the way we were treated was really disappointing…especially on my birthday!
Visited the restaurant for the first time on Friday July 22, 2022 with my boyfriend. We tried booking online but that feature doesn’t work, so we called the restaurant to try and reserve a spot only to be told that they were all booked and to walk in. We came early on Friday at 8pm to try and reserve a spot two hours in advance and was pretty much told if we weren’t purchasing a bottle and spending a minimum of $500, we couldn’t get a table- which I thought was pretty ridiculous. Apparently the Restaurant turns into a club/lounge at 9pm. We asked for our names to be put down on a list and was told they didn’t do that either and to come back. We went to our event and returned at 10pm, after waiting for 15 minutes, I requested to speak with a manager. It took the manger another 30 minutes to attend to us; mind you, there were 4 managers working that evening!! Thankfully she was very nice and understanding of our situation and was able to find us a table after we were practically told by the hostess there weren’t any tables available smh. We got seated around 10:45pm and it took our waiter another 15-20 minutes to attend to us. We placed our drink order and appetizer orders. 45 minutes passed and our orders did not come out- apparently our waiter never placed our order in to begin. I went to the bar to order another drink because I was so frustrated and hungry. The waiter saw me at the bar ordering my drink and then proceeded to grab the drinks and bring it to our table along with an appetizer that we didn’t order as an apology. Mind you our orders still hasn’t come out from the kitchen, by this time it was almost midnight and I was worried that our meal would never come out and we wouldn’t be able to order our entrees. I went to the front to speak with the manager again alerting her that since we’ve been seated over two hours our orders haven’t arrived. The waiter then tried to explain herself shifting the blame on the kitchen – lack of accountability if you ask me. We eventually got our food which all came out cold. We ordered the asún, pepper soup, moi-moi and wings and took a combined total of 12 shots. Overall, the ambiance is inviting and the women’s bathroom is clean; however, the customer service is severely lacking and the menu choices are very limited and somewhat discouraging—What is presented online is not what they have in the Restaurant. Advise to management, 1. hire servers who knows the menu and knows how to deliver customer service. 2. Have a system in place for walk in customers – you’ll make more money by setting a 2 Hr dining minimum and not just holding them to a $500 table limitation. 3. Cater to your younger audiences not just those 40/50 and over. I’m rooting for y’all because this is a Nigerian establishment- there is something viable in Aroma Lounge, please make us proud !!
1. Don’t come when you are hungry because you will waittt and the food portions aren’t very large.
2. When you arrive make friends with a waitress there and hope she gives you good service.
Service was not bad overall though they don’t have to work too hard with an 18% gratuity on all checks. If you want some decent nigerian food..its worth checking out but be ready to pay quite a bit.
However, the service is not up to par! I hope they improve with time. This is definitely my go-to spot for good vibes and good music.
I highly recommend
Lovely Ambiance ✅
Good Vibes ✅
♿️Wheelchair Accessible Entrance✅
♿️Wheelchair Accessible Parking✅
Beautiful Restroom