Social Profile: 
![]()
✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Arby’s is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby’s was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.
Address and Contact Information
Address: 9657 Prominent Point, Colorado Springs, CO 80924
Phone: (719) 495-9043
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Colorado Springs – Find Fast Food & Roast Beef Sandwiches – Arby’s
1680 E CHEYENNE MOUNTAIN BLVD. Colorado Springs, CO. Open Now – Closes at 11:30 PM. Carryout, Drive-thru, Delivery, Online Ordering.
328 E FILLMORE ST, Colorado Springs, CO – Arby’s
The Arby’s brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic …
Location Details | Arby’s
skip to main content.
Reviews
Robert
First time at Arby’s and super dissapointed. The $8+ including tax (sandwich only) Double Beef N’ Cheddar looked awesome on the website and menu. Too good to be true. When I opened the bag it looked small, sauce was placed on the outside of the bun, and I had to question if I received the correct item. I took one bite and I couldn’t help but feel cheated. Almost $9 for a sloppy, wet and sticky sandwich with hardly any meat. I fell for the advertisement which shows a tall sandwich, filled with meat. Look at the difference in the pictures!!!! I went back inside and the employee was super kind and gave me a refund. The first person I spoke to disappeared. Maybe the manager didn’t train how to make the right sandwiches? Ok, maybe I am being harsh, but the other stores get it right. I can see paying $8-$9 for a delicious sandwich, a whole pizza at Costco, but in this experience, my dissatisfaction was immeasurable. Ruined my night; wasted my gas; wasted my time; still frustrated. I was so excited to eat that sandwich. I should have trusted the reviews! I hope the employee who helped me finds a much better company to work for. Arby’s is crap, and I wasted my time. The reviews are accurate.
… moreStephanie Vellucci
I ordered food at about 10 at night. Opened my classic roast beef sandwich when I got home, and this is what it looked like. I can honestly say I dont think this is safe to eat. The beef is incredibly hard – I had to throw it out.
… morePaul Stowers
Update: the company responded to my review and had me provide further information. They then refunded me for the sandwiches.
Original: Took forever, and obviously missing ingredients and condiments that should be on the sandwiches. Do not recommend.
… moreOriginal: Took forever, and obviously missing ingredients and condiments that should be on the sandwiches. Do not recommend.
Zachary Scott
I went to this Arby’s 2 days ago and ordered a crispy chicken and crinkle fries and when it came out my fries were barely even warm, I went back to the counter and explained and they went to get me new fries and came back within a minute and gave me another thing of fries and when I tried them it was soggy and mixed with curly fries absolutely gross and I went back to the counter again and they got rude with me and proceeded to tell me that my last set of fries came out straight from the fryer and as a prior shift manager I know it takes at least 2 minutes to cook curly and about 3 for crinkle fries.They proceeded to tell me I need to be understanding that they are busy and they only had 2 orders and proceeded to yell at me in front of customers as I returned back to my table to wait. I then pulled out the manger on shift KAYLA and she seemed to be very understanding of the situation and even complied when I asked what the holding time should be for fries.She then talked to the crew and got them to focus on ensuring fries were fresh for other customers. The curly black hair crew member proceeded to tell other customers when they were done ordering very rudely that they had to wait 5 minutes for fresh fries out loud to the whole store. I ideally have never met such a rude crew member working at Arby’s in my career there. I loved my Arby’s back in New Braunfels,Tx.I hope this store can learn to be like them and I hope to return to this establishment when I don’t get cold food and I forget to mention my chicken was barely warm.
… moreKeith Lambaunas
I live close by so I’m there often. Service is extremely slow. Drive thru person is often terse. Check your bag, things are forgotten. But seriously, I’m addicted to the Greek gyros and the old fashioned beef and cheddar.
… moreDebbie Montero
⭐ 1 Star – Awful Customer Service
Horrible experience. The person taking my order got irritated just because I asked a simple question about a meal, and the cashier was rude when I asked for a cup holder. If you don’t like your job, then look for another one — customers shouldn’t be treated with attitude for no reason. Both employees clearly need customer service training. On top of that, the food was horrible and the fries were cold. Definitely won’t be coming back.
… moreHorrible experience. The person taking my order got irritated just because I asked a simple question about a meal, and the cashier was rude when I asked for a cup holder. If you don’t like your job, then look for another one — customers shouldn’t be treated with attitude for no reason. Both employees clearly need customer service training. On top of that, the food was horrible and the fries were cold. Definitely won’t be coming back.
Katie
I’m sorry to do this, but it has to be said.
This place needs a complete overhaul as far as training and management.
It’s filthy.
We went in and there were more than 5 employees working.
The lobby was a mess when we walked in with food remains were on tables, the floor, and around the condiment/beverage area.
I went to get a condiment cup to fill it with Arby’s sauce and they were out.
I notified the closest employee and they handed me two packets of sauce. I explained that the dispenser was empty and that if he would just refill it I would use that instead because it would lead to less waste and it would actually cost the restaurant less.
He looked at me as if what I said was in a foreign language and proceeded to hand me the two packets of sauce anyway.
I went to the table and it took us around 30 minutes to eat.
In that time there was no one cleaning the lobby, no one cleaning the bathrooms, and no one restocking the area around the drive-thru as the flow of customers slowed.
After around 40 minutes of being in the restaurant total I got up and on the way out I noted that all of the employees were standing or sitting around the back on their phones laughing and talking and they were no cars in the drive-thru and it was no one in the line.
The manager was also in the back with them laughing and talking instead of motivating his team to clean things up during the down time and to restock in preparation for more customers.
If you go into a restaurant and the area that the customers can see is filthy, that does not bode well for the cleanliness of the kitchen. That assumption was confirmed when I looked back into the kitchen and saw french fries that had been ground into the floor who knows how many hours ago.
The manager on duty seemed genuinely upset and apologetic when I pointed out these deficiencies and he turned to a team member and asked if they had a mop.
He seems like a very nice person but he does not need to be in the position where he is the only manager in charge. As good as his intentions are, it is clearly evident that he was not properly trained for the role and he has been set up for failure, which is a disappointment because he seems to have very good intentions.
I don’t know if the blame for the entire teams lack of performance lies on the location owner or in the corporate training policy but something definitely needs to change at this location.
A note to corporate, leaving a comment on a review instructing the reviewer to do additional work and leave their comments again on another website is nonsensical.
Obviously someone at corporate has seen the comment in order to ask it to be placed somewhere else. Just copy and paste the comment from here and fix things instead of making customers work for you.
… moreThis place needs a complete overhaul as far as training and management.
It’s filthy.
We went in and there were more than 5 employees working.
The lobby was a mess when we walked in with food remains were on tables, the floor, and around the condiment/beverage area.
I went to get a condiment cup to fill it with Arby’s sauce and they were out.
I notified the closest employee and they handed me two packets of sauce. I explained that the dispenser was empty and that if he would just refill it I would use that instead because it would lead to less waste and it would actually cost the restaurant less.
He looked at me as if what I said was in a foreign language and proceeded to hand me the two packets of sauce anyway.
I went to the table and it took us around 30 minutes to eat.
In that time there was no one cleaning the lobby, no one cleaning the bathrooms, and no one restocking the area around the drive-thru as the flow of customers slowed.
After around 40 minutes of being in the restaurant total I got up and on the way out I noted that all of the employees were standing or sitting around the back on their phones laughing and talking and they were no cars in the drive-thru and it was no one in the line.
The manager was also in the back with them laughing and talking instead of motivating his team to clean things up during the down time and to restock in preparation for more customers.
If you go into a restaurant and the area that the customers can see is filthy, that does not bode well for the cleanliness of the kitchen. That assumption was confirmed when I looked back into the kitchen and saw french fries that had been ground into the floor who knows how many hours ago.
The manager on duty seemed genuinely upset and apologetic when I pointed out these deficiencies and he turned to a team member and asked if they had a mop.
He seems like a very nice person but he does not need to be in the position where he is the only manager in charge. As good as his intentions are, it is clearly evident that he was not properly trained for the role and he has been set up for failure, which is a disappointment because he seems to have very good intentions.
I don’t know if the blame for the entire teams lack of performance lies on the location owner or in the corporate training policy but something definitely needs to change at this location.
A note to corporate, leaving a comment on a review instructing the reviewer to do additional work and leave their comments again on another website is nonsensical.
Obviously someone at corporate has seen the comment in order to ask it to be placed somewhere else. Just copy and paste the comment from here and fix things instead of making customers work for you.
Gary Thompson
Maybe change your hours on your website from 11p. Stopped at 1030p drive-thru, waited a couple of minutes at the order/menu, no answer, went to the drive up window where I could see an employee hiding out in the back. No service, drove away. Guess the business doesn’t mind paying their employees to not work.
… moreJake Nolan
Customer Service
Team members are cordial. Order accuracy could definitely improve. We asked for some sauces and unfortunately received about half of what was requested. It seems from other reviews that this is a pattern.
It didn’t seem as though anyone was rude, however, customer value in interactions from the employees would change the environment night and day.
Food
I do find their nuggets are above average. They don’t seem to be “pressed” white meat like McDonalds, but actual pieces of cut chicken. We have not had any sandwiches so we can’t comment on their quality.
The Shake
I tried their new Javamocha. Unfortunately there was not much Javamocha in it. I got a second opinion and it was confirmed that the shake was vanilla, so I’m guessing the amount of flavoring was not enough. Was a good shake for vanilla though. I was sad as I would really like to know how it is supposed to taste.
Will probably return to retry the Javamocha. As for recommending this location, I would drive the extra 2 miles or so to go to Chick Fil A for better service or go down to the shops southwest for other options.
If they improve their training on both order accuracy and preparing food/drink orders I would definitely return.
… moreTeam members are cordial. Order accuracy could definitely improve. We asked for some sauces and unfortunately received about half of what was requested. It seems from other reviews that this is a pattern.
It didn’t seem as though anyone was rude, however, customer value in interactions from the employees would change the environment night and day.
Food
I do find their nuggets are above average. They don’t seem to be “pressed” white meat like McDonalds, but actual pieces of cut chicken. We have not had any sandwiches so we can’t comment on their quality.
The Shake
I tried their new Javamocha. Unfortunately there was not much Javamocha in it. I got a second opinion and it was confirmed that the shake was vanilla, so I’m guessing the amount of flavoring was not enough. Was a good shake for vanilla though. I was sad as I would really like to know how it is supposed to taste.
Will probably return to retry the Javamocha. As for recommending this location, I would drive the extra 2 miles or so to go to Chick Fil A for better service or go down to the shops southwest for other options.
If they improve their training on both order accuracy and preparing food/drink orders I would definitely return.
Megan B
We ordered beef and cheddars and the chicken wrap. The chicken wrap was really good but the meat in the beef and cheddar was cut super thick (weird) and not cooked in some parts
… more