Vern Mitchell
I went to this business and I was the only customer, waited 20-25 mins for 2 sandwiches that were wrong. The manager tried to tell me she couldn’t give me a refund and basically taking my money… once I said I would complain to cooperate she walked away as if to say no money or no sandwiches. Then asked for my information so she could inform corporate of my complaint. This lady wore a grey manager shirt, never had an experience like this at Arby’s. Not only did I wait 20-25 mins for the wrong sandwich, she didn’t want to refund me my money. Arby’s need to fire her!
… moreJennifer Bradshaw
Worker was rushed and frustrated when giving order. Asking are you done yet? Only ordered 3 combos. Got the order of the man in front of me wrong. When she handed me my food and drinks she said there done when she hadn’t even given me all of my drinks. Opened our food and they only had one sandwich out of 3 correct.
… moreStephanie
I ordered online 2 double beef n cheddar I get home and take a bite out of my sandwich and pulled out a huge chunk of rosy beef all stuck together!!!!! I’ve worked at Arby’s before and know you don’t throw this on a customers sandwich just because you don’t want to get a new roast beef on the slicer
… moreTim Shipman
Staff are MOLASSES in January. Ordered before arriving. 45 minutes waiting for 4 food items. in what world is that fast food? Excuse was cooking the chicken… um…. 4 chicken fingers in an oil fryer DO NOT take 45 minutes to cook. Did they “forget” to turn on the fryer? 2 options – terrible manager or STUPID excuses given to paying customers for poor performance… my bad option 3 is BOTH! If anyone in that neighborhood is missing a pet chicken it is because this Arby’s had to hunt it down and pluck it to get my order done. So bad performance.
FOLLOW UP – you can see the note for the “Guest Support Team” – you go to the URL – fill out the form – and it says “URL NOT ACCEPTED” – wasted MORE time on this. UNBELIEVABLE. ROTTEN MANAGEMENT even on their corporate level.
2ND FOLLOW UP – received email from Arby’s corporate – “We apologize for your experience with the delivery that you received.”…”It is our hope that you will give us another opportunity…” The UBER EATS driver was ON TIME to your location – you took 40 minutes to cook 4 chicken fingers and put them into a tortilla – and then my HOT FOOD was stone cold! Even corporate ARBY’s is completely STUPID!
MERRIAM WEBSTER – definition of FAST – in a rapid manner : quickly. b. : in quick succession. 40 minutes IS NOT FAST! Start calling yourself SLOW FOOD RESTAURANT.
… moreBritney Stifflemire
Stopped by for a quick lunch. The lady at the window was super friendly and service was quick. Food order was also correct.
… moreJohn Williams
Don’t know about the service inside or atmosphere, but the two turkey bacon ranch sandwiches I got where’s the turkey looks like they took two sandwiches use the meat off one two make two.
Very disappointing!!!!!!
… moreCass
Never had a wrong order. Has it taken some time, yes, but at least its hot and fresh so ill wait. Probably one of the better fast food places in big spring.
… moreConstitutional Republic
Great place when you’re hungry and need something hot right now! Staff are always pleasant and get my order faster than the burger drive thru down the street.
… moreSleeping Air
Micah was so sweet, he took great care of us and was so nice give him a raise fr
… moreNicole Cakes
I went there in the middle of the lunch rush. It did take them a minute to get my order, but other than that as soon as I took my order I got my food in less than 5 minutes because it was fresh and delicious and the service itself was actually quite nice
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