Jessica Retzlaff
WISH I COULD GIVE 0 stars!
All of my burgers were raw on the inside and when I called and talked to the “so called manager” he told me that’s he they’re made at arbys. He said I can come in and show him but there won’t be anything he’ll do about it!
Unbelievable! I am home sick and can now try to figure out what to feed my kids cause I am 1000% not gonna serve them this!
… moreBreeanna Scott
ZERO STARS *WARNING*
Update they said they fixed the problem and gave me a free meal which I went to get at 830pm and again ask for fresh bacon but to which this time I’m told the bacon is made at the beginning of opening for the day. By 8:30pm, the bacon would have sat for just about 12 hours . The FDA Section 3-501.19 says food should be discarded after 4 hours if left in a warmer like I would assume they do even though the manger Ashley has one time said it sat on top of counter
I had an extremely disappointing experience at Arby’s, and it just kept getting worse. When I asked for fresh bacon, Ashley, the shift manager, rudely informed me that the bacon is cooked at the start of the shift and they don’t make any more — no matter how long it’s been sitting. On top of that, she argued with me, claiming it takes 30 minutes to cook 4 strips of bacon, which is completely unreasonable.
After that unpleasant interaction, I asked for fresh fries at the window. I was assured they were “so hot” and told to be careful. That turned out to be a lie. The fries were not fresh, not hot, and tasted quite old, like they had been sitting for a while. As you can see in the photos, the “large fry” I received wasn’t even a full portion. To make things worse, I was promised ranch, but it wasn’t included.
Given the hostility and dismissiveness I encountered, I felt uneasy about the food I was served. This kind of treatment and lack of care for food quality is completely unacceptable. Arby’s needs to address both their management’s attitude toward customers and their food preparation standards. I’m disappointed, frustrated, and genuinely concerned about this experience.
… moreChristian Walker
Staff doesn’t know the difference between a double and half pound sandwich. God forbid you have to DoorDash from this place. Also I showed up when they first opened and got yesterday’s crusty beef. -1 Star
Update- They tried to confront me about my review when I went to get my food replaced. -1 Star for professionalism as well
… moreDesiree Dozier
If I could rate a zero I would. I ran there for my break and ordered my food and never got handed my drink. The lady taking my order was sounding really rude and didn’t listen. I asked for Arby’s and bronco berry and got attitude. After getting my food I double check and I was charged for the wrong there I asked for jalapeno poppers instead of fries. So had to go back in for that and my drink. Worst service ever
… moreKris Wright
Very slow service, and mixed up orders with just my boyfriend and an Uber eats driver. The 3 employees all touching faces and hair without washing hands. Won’t be returning. 30 min wait for 4 items.
… morecas 4258
Called in a take order, was ready when I arrived. The clerk read the order back, making sure it was correct. The place was clean, staff was friendly and efficient.
… moreBrian B
We went there for lunch today, after that experience I think I’ll cross them off my list. The store was clean and the staff was nice, but it stops there. The quality of food has greatly declined. I had the two for $6, my mistake that it I thought it would be a good deal. The roast beef was ok but seems like the quality of the meat has declined. The chicken sandwich was a complete disappointment. It looks like a fried chicken patty in the picture, but its actually a couple chicken nuggets on a bun with ranch, lettuce and a tomato with cheese. I was so shocked I went to the counter and asked if it was correct, she said it was except she called the nuggets as tenders even though they were the size of a couple chicken nuggets. My wife asked for a turkey sandwich but they had none and said they haven’t been able to get it for a while. I can get it at the grocery store so I think they have some other underlying issues there. No point in going back there, Wendys has a great spicy chicken sandwich across the street and I can make my own roast beef or buy that at the grocery store as well.
… moreJessica Kotrba
So I come in here very often to do Uber eats and I’m never been in here on a Sunday before but I went in there and nobody was at the counter literally nobody I was looking to get a cup of ice water and the guy that was in the back just kept staring at me and he didn’t say anything I said hi when I came in and nothing happens so I got me a cup for ice water all of a sudden two girls come from the back out of nowhere and I was like hi told him when I’m here for and then the girls said to me she’s like oh you’ve been to another Arby’s and I said no I got me a free ice water and then she looked at me and another girl put her hands on on her hips like I had just broken the law forgetting an ice water when nobody was at their post doing their job or even said from the back hey we’ll be up there in a second instead I got the evil eye and then they said oh and stared at each other again I can honestly say I will never be bringing my service here nor will I pick up food from there again cuz they were just completely and then eagerly rude they didn’t say hello they didn’t say oh sorry for the wait we were just back here doing something they just stared at me like I shouldn’t have been in their store owner sees this
… moreAlejandro Verde
I have came in multiple times to this location. No one is in the lobby and they take 15 mintues to have my order ready even after it was placed 5 mintues prior to me arriving. Today they crossed the line. The managers where sitting down at a table and while the other worker was making my order they told her to make the drive thru order. Drive thru arrived after me and still received their order before me. I use to work fast food and it was a first come first serve. But this location rather keep their drive thru times low instead of providing service to their customers coming in.
… moreJustin Hutton
Every time we go to this location they never have was on the sign like today it’s says loaded Italian and we go to order it and nope we no longer doing it or we got rid of this and that and when say well ur advertising it oh I forgot to finish taking it down cause it was snowing really if don’t have what is advertised then take it down so I don’t have to figure out what to have
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