Elfan M.
Food was average, place looked clean, and I got my order in about 4 minutes even though it was busy. But the guy at the counter was passive‑rude from hello to handoff. Didn’t even give me my cup till I asked, while others got theirs right away. Little thing, big picture—1 star.
… moreAndrew Hodge
Pulled in around 1:45 a.m. after driving all night and ordered a large fry. The employee grabbed fries that were already sitting there, so I asked how long they’d been out. He said about 20–25 minutes. When I asked for fresh fries, he told me he would just drop the old ones back into the grease to “reheat” them. That doesn’t make fries fresh — it makes them greasy and still old. I paid $4.20 for cold, nearly 30-minute-old fries. I pulled off the highway specifically for Arby’s, and I’m glad I didn’t order anything else. Completely disappointing experience.
… moreGeorge Schmoele
In spite of someone obviously not showing up for their shift, the folks there stayed after it. It got busy and kept going when, in other restaurants, I have witnessed staff just walk out. Customers can be tough but this crew stayed in the game. I had the gyro and my wife had the smokehouse brisket. Bot were great.
Thank you, please tell the crew thank you.
… moreEmily Perdue
If I could give zero starts this restaurant would receive zero stars. First attempt to order here we waited in the drive thru for someone to take our order which they never did. Told us to pull up to get our food, so finally we ordered and then we were told it would be a 15-20 minute wait. No thank you. Second attempt to order here we were told in the drive thru that they were haulting orders because they were too busy. There were only 2 cars in front of us both at the window. I doubt we will try a third time.
… moreJerry Robinson
I had no problems, I ordered chicken in the morning so I had to wait for it to be cooked. That’s not a problem because I know when ordering chicken you usually do. They cant keep it long once they cook it. The place was clean the service was good.
… moreBrandy Holle
My husband and our dog stopped here on our way home tonight and he ordered a steak bite bowl. We took our food to the dog park and he fed the dog a big bite. 3 minutes later, she threw it all back up. Another 2 mins go buy and my husband then got sick also. Do not order the steak bites!!!
… moreTink Lambert
Charleston’s Arby’s in the Loves Travel Plaza is chaos. 3 people had to come back in after waiting over 15 minutes for their food bc it was all mixed up. The guy running the register only mumbled and was not able to count out the correct change. Yes, it tells how much, but he struggled figuring it out. There was a long line and 2 workers went on a break. Shake machine was down, no napkins, or sauce cups. I’m fairly certain no person left satisfied. The Love’s side was fine. It was a bad experience because of the terrible service.
… moreJim Johnson
Stopped in today for some Arby’s and boy was it very disappointing. Chicken tenders were old and dried out and this was a few minutes before 11 so should have been fresh coming off of breakfast menu. Got a order of mozzarella sticks and they were gross and old tasting. This place needs to do better and get workers that care.
… moreB C (MeatWagon)
What can I say your staff is not good. We stood there for a long time only customer and they just didn’t care. So we left after I check the reviews and saw this was normal here. Bad place to stop.
… moreStacey Luttrell
It took a while to get the order. Food was hot and fresh but sandwich did not have the quantity of meat compared to prior visits. Staff is really friendly, just a bit slower this time.
… more