jaciahna whitt
We to Arby’s at 9 o clock tonight. I have never been son disappointed. I was asked to pull forward and then had to go back around to get the other half of my food. The fries were cold. I asked for a thinly sliced double beef and cheddar and got this. It looks like it was pulled straight from the trash. Extremely disappointing
… moreApril Levering
This is my 2nd time in a row getting bad food and service from Charlotte Arby’s. There just is no customer service anymore. All these companies need to get back to teaching this and if employees dont follow the guid lines consequences will happen. Drive through the employee didn’t even listen the first or second time, finally third time she got it. Got food and went home to find sandwich not made correctly even though it was clear on receipt. Put smallest, lightest sandwich on bottom to the point it was flat and the drink had no syrup in it, now my husband has to drive the 15 min back while his food is now in frig. Cold and won’t taste as good. Seems everyday it gets worse, customer service, the quality of food or products. As a company try better, hold employees accountable.
… moreChristine Debay
Just ordered right before 10 tonight, service was great. Got home saw food was missing so tried to call a few times no answer. I could understand if they were busy but they weren’t and it would have been nice to quickly rectify this but unfortunately that’s not the case.
… moreJake Ewing
This is what we’re doing with the smokehouse brisket now? I want to drive back for a refund but whatever, I’ll just stop going there. Fries were old.
… moreKam Preston
Many items not available. Couldnt make a full sandwich. Including arby sauce. The crew in back was very loud.
… moreKatelynn Pullen
I went into Arby’s on Thursday. There was many orders on the board and you could tell the cashier was stressed. He did an amazing job, the smile on his face made the atmosphere amazing and made the day better. 10/10 I would come back just to get that service from him.
… moreMelissa Roberts
Every time we come Ashton is amazing! So nice and happy and in a good mood! He is the reason we are always coming here! The rest of the staff is great also!
… moreWilliam Graham
Stopped at this location to use some of my coupons from my Arby’s coupon book, I was told by the associate McKenzie that they didn’t have any of them in their computer. I asked her what her store number was and she didn’t know it, eventhough she said she had worked there several months. This is the worst Arby’s around. They dont accept coupons produced by their corporate offices.
… moreLexus Ramirez
Great costumer service but this is my second time going here and both times my order has either been wrong or they forgot something that I’ve ordered. I ordered a number 5 which as you can see is supposed to be a crispy chicken not sliced deli meat. The last time I went they forgot my mozzarella sticks which are an extra $5 that I spent. What’s the point of ordering something when your not going to get what you paid for and wanted?
… morePhil Benson
Ordered online and it said it’d be 5 min. Did the drive thru about 2 min later and they got our food right out. It was hot and well packaged, plus the lady at the drive thru was pleasant. Great job at this Arbys!
… more